Labcorp

I had a great experience here. They’ve moved to a new office in the same building since the last time I was here a few years ago. It’s much nicer. The receptionist was pleasant and helpful. I was in and out within 10 minutes on a Friday afternoon. No problem with the blood draw. The Men’s room was clean and you dropped your urine sample in a bin before you came out. I wouldn’t hesitate to come back.

Staff was friendly and efficient, but the 2 star review is for the condition of the bathroom, where I was directed to provide a urine sample. One would hope that the bathroom of a medical facility would be clean. The faucets were dirty, «crusty» and looked as if they had never, ever been cleaned. The wastepaper receptacles were overflowing with paper towels onto the floor. Also, I noticed that when the staff member picked up the urine samples to box them, he wasn’t wearing gloves. Nasty place.

So, there are good phlebotomists here at this location. You just need to know that person’s schedule. I’ve got my favorite down and his name is Kevin. And he works every other Saturday and M-​F.
Some background… my veins are unbearably stingy. Sometimes they decide to play hide and seek, other times, play «short stop» literally. 3 weeks ago, I came to this location and the 1^st phlebotomist, named Amy, tried 2 shots and missed. The 2^nd phlebotomist, older gentlemen who looked like he got 50 yrs under his belt, tried 3 times and missed terribly. I left crying with bruises. To be frank, I didn’t have the confidence to come in anymore.
After recovering for several weeks, I have to face reality. My doctor needs the blood works done. So I went in forewarning Kevin what happened and he took his time searching for a good vein to draw blood as I needed 5 tubes. Once he felt confident enough, he stabbed and to my surprise, blood was rushing down the tubes like the Niagara Falls! This time was successful thanks to Kevin and another gentlemen that helped replaced the tubes while Kevin kept the needle in place. What great team work! I’ll be looking for Kevin next time, without question. Thanks for giving me hope to labcorp!

Horrible place, Receptionist was not nice, the lady drawing the blood was incompetent. I am terrified of needles and i had to come here to get my blood drawn of all places.
Experience:
In the beginning it wasnt too bad, I told her that i’m scared of needles and she was nice about it, i just looked away and she got 3 – 4 tubes. I was so relieved, this is easier than i thought: D. On the fifth no blood came out. She was wondering if i was out of blood in that region, im a biology major, im pretty sure i dont lose blood out of that area just like that. She kept getting another of the same tube. and poked me in another location, then 3 more location of my left arm. I’m getting dizzy from fear at this point. Later the doctor said you’re using the wrong tubes. My face was like wtf. How do you… How long have you been working here to get the wrong freaking tubes?! I had 5 freaking holes in me when there only needed to be one! Afterward she didnt even apologize, she gave me water for being so brave. What the hell.
Thoughts:
Stereotyping is part of being human. And what i saw was a bunch of fat staffs and dudes with tattoos. I try not to judge a book by its cover, but their looks strongly represent who they are, not professional.

Been here over an hour and still waiting it’s only 8:30! Office is packed, receptionist is extremely rude!

I wish I could give a zero. I have been stuck with this lab for years and return ever hopeful that it has improved. Consistently just terrible. One nice tech named Jesse, and a slightly nicer person on the front desk than usual, but even with an appt, the usual long lines, no instructions about collection of samples that had to be done at home, and a very public discussion of my situation in front of a roomful of people. Always a frustrating experience, which isn’t really helpful when you are already there for reasons that are usually stressful, Why doesn’t this ever improve? The lab manager was especially rude today. When I registered my dissatisfaction with the lack of information or privacy, he retorted that he has been in the field for six whole years. Awesome. I have been hating this lab longer than he has been working in the field.

My first time here very small office. Once I walked in I was not greeted at, I was just standing around waiting to see one of the front desk people. Then was told to sign in and sit down. As I was sitting down I can hear everything going on such as people’s address and what kind of labs they were getting done. So much for privacy.
After 25 min I was finally called and was told to give a urine sample and here I am standing with a cup in my hand not knowing where to go, so I ask where do I go? And she points outside and says «black door» ok so i go there and find out I have to bring my sample back how embarrassing. I wrap my sample in a whole bunch of paper so no one can see it. What ever happened to those little doors where u can put your sample in?
The phlebotomist Amy was really nice and she made sure everything was correct, which made me feel at ease. Five stars for her, I know no one likes to get blood drawn but it has to be done. This office is just ok not the best, they don’t even have crackers or juice I mean come on I’ve been fasting do you want me to faint luckily there’s a supermarket next door.

First of all, the place has no parking which is a NO to me. U gotta find a place to park on the sidewalks. Also, when i came in there are two people who are in the computer who dint even bother telling me what to do or at least give me instructions. I had to call their attention on what to do to if ill just stand there wait to be checked in or sign in or leave my lab order from my doctor. If only its not weekend and if only i can still wait for another few days to have my blood work done, i will request to just do it on seton.

Updated to add that five days later I still had a huge bruise.

The 3 stars is for the tech. She was friendly and did the job painlessly and without bruising. Zero star for the front desk. I’ve never met such an unfriendly and unprofessional receptionist in my life! The worse one was the rude latina receptionist.
Granted I don’t expect a hug when I come in but no greeting nothing. She just curtly tells you to sign your name on the list. I ended up sitting close to an hour until I noticed people who came in after me were getting serviced. So I go up to the counter only to see my name highlighted off. I ask the witch at reception why she didn’t call my name. Without looking at me, she points to the list and said she called me but I didn’t respond. Her eyes were stuck to her pc screen the whole time. She was probably shopping on ebay.
Now that I recall, someone did shout my name out the same time the lab tech was shouting another name but they did not call out my full name so I thought there was another person by that name. I told the witch that she should have called out the full name and say please come to the front desk. No response from the witch. Since I’ve been waiting a long time and it’s inching up to 11, I said when will you take care of my paperwork? She yells, «I’m taking care of patients right now!» No sorry nothing. I got verbally abused by a nitwit who can’t do data entry. Lady, if you hate your job, don’t go into customer service. Her blonde coworker probably felt sorry for me because she helped me out right away.
Brunette witch with the magenta scrubs, learn how to type faster or get another job where you don’t interact with humans! You suck.

Arrived at 7:11. 14 people in line. One person drawing blood. Let’s assume 10 minutes per person to draw blood. You do the math! Ridiculous. You know Labcorp — many patients have to do fasting blood tests. Might make sense to increase staff in the mornings and then taper down staffing during the day. I might drive my pops to a Theranos lab in Palo Alto instead. I think the drive to/​from and the test would still be faster than waiting here! Bottom line — don’t come to this draw station.

Everyone was friendly. I barely waited 15 minutes of that long.
No one enjoys getting blood drawn however, it was painless.
My car broke down in the parking garage and one of the employees helped us jump my car.
I definitely would go back, but hoping My test results say I’m well.

Been here two or three times, had good service. They weren’t rude/​annoyed or overtly friendly either, just professional.
Always been in and out really fast. Walked in on a wednesday at 8:40 AM to get my blood drawn, and got out around 8:45 AM. I’m typically pretty wary of needles, but barely felt a pinch. :) Thanks!
Results took a while to process, but that’s alright.

I’ve been here since 1115am and it’s 1145am and I have an appointment… HORRIBLE WAITING TIME

My doctor is thorough, or maybe just loves to torture me, so sometimes I feel like I live here. It’s quick and convenient. This location is a little old and run down but it’s clean. Extra star for being 8 times cheaper than the cost of a hospital on my insurance bill!

The front desk is rude they act like I’m just an annoyance here.
Rude rude rude.
I’ll never come back here again

Not many people when I arrived. Had an 11:30 appointment it’s now 11:54. When I told the tech I had an 11:45 appointment he said I would be next. They obviously don’t monitor the appointment times very closely. Was finally called at 11:59. Asian Phlebotomist who wears glasses stuck me twice.

Online reservations are a must. The Ukranian dark hair receptionist occasionally draws blood is THE best. She always got first stick and goes slow so as not to cause pain.
The guy with shaved side hair and long nasty rat tail hair is always in a rush and the worst at sticks. I’ve had bad hematoma and required twice hand sticks after both arms failed.

The receptionist/​phlebotomist couldn’t be more unprofessional. She did not perform hand hygiene and was in rush to get back to her movies behind the counter. I gave her 1 star (aside from the bare minimum Unilocal allows) because she did get me in and out of there within 10 minutes.

It’s sad to realize that most, if not all, labs that take your blood have such low ratings. Like any medical services that require physical contact, patients should be treated with some respect and courtesy. After all, we all have a reason to get our blood drawn here. It’s no Disneyland!
My rants about this particular lab:
1) Front desk people never smile. If anything, they have a bit of a rude attitude. One girl kept smacking/​chewing on her gum like a cow; annoying.
2) She ties your arm with the rubber band TOO tight that you feel like your arm’s gonna turn purple and blue.
3) They don’t fax my results back to my physician. I’d have to try and call them to remind them. But when I do, nobody answers the phone. It directs me to their answering machine, yet I can’t even leave a message due to their message box being «FULL». So it hangs up on me.
Labcorp is the ONLY lab that Brown and Toland medical group is contracted with.
I might even change my medical group. Brown and Toland is horrible. Which reminds me… I need to write up a review about THEM.