Gamestop

Horrible service, explained things in a horrible perspective. The fact that this guy Lee is a manager is crazy, who did he have to pay off to make it this far. Quick tip for you Lee, if you have soemthing to say, say it to the customers face! And when youre confronted about it, have the decency to fess up to it. What are you afraid of? You are the manager arent you? Hilarious how you cant even admit youre wrong. Dont stomp your feet and walk around like a child and mutter things in regards to what you were asked for. It just makes it seem like you really really realllllllly hate your job. Gamestop would benefit without an employee like you. You are there for customer service, not to complain about giving customer service.

I just purchased a preowned Xbox literally an hour ago. Being excited to play I hooked everything up. When creating a gamer tag it tells me I have no storage. Opened the back of the Xbox and find there were no storage card inserted to begin with. Very annoyed & very upset. If they are going to resell any item to anyone they should check their equipment before packaging it!

Customer service outstanding. I get treated with such respect when i go there. Prices for used items are high but i don’t mind and over look it cause how clean and tidy the store is & sales sales sales YAY love all you guys keep up the great work!

This isn’t our local Gamestop, but they had a game I was looking for, so we headed up to Colma to pick it up. This place is a lot bigger than some of their other shops, but the way it’s laid out makes it hard to get around even with only a few other people in the store.
There was only one guy working and he was super cool. He yelled a welcome despite the fact that he was assisting someone else at the register. There was a line, but it went pretty quick. I’d say it was even a step up from the usual Gamestop experience. Keep up the good work!

I find myself constantly here looking for a new controller bc somehow it always seems to break. Hmmm, alright its bc one of the kiddies gets mad after failing a mission in Call Of Duty and throws the controller on the ground :(
I swear they should be handing me discounts every time I come around :(

Horrible service I’ve been a customer for more than 3 years, furthermore these guys are liars the guy behind the counter said he had no way to find any records of any of my purchases which I needed a proof of. Guess what I went to a different location and the guy helped me pull it up within a minute.

This location is open later then most of the Gamestops. Decent selection but not great as it’s a smaller store. Customer service is adequate. Prices are as expected.

Customer service is not the name of the game in this place. It was my turn and then as the cashier is ringing me up, her associate right next to her starts talking about his phone and a few minutes later, she gets back to the transaction. What ever happened to customer service??? I think we need an undercover boss mission and teach this employees what it is to attend to customers. I rather take my business to Target or other game stores. Yes you lost my business!!!

Went in here on black Friday to see if they had an item in stock. An associate on the sales floor said he didn’t think they did but would double check for me. He goes and asks another associate behind the register who then tells him to offer me a more expensive item as they’re out of the one with the lower black Friday price. So on his way back to me a store phone he answers a ringing store phone he’s carrying around and starts looking for something for that customer on the phone. WTF? I’m sorry but somewhere in your training you should have learned that customers in PERSON take precedence over customers on the phone — especially if you start waiting on the IN PERSON customer first… so I just walked out. Fortunately these places are a dime a dozen and in close proximity of each other so its easy to cross this location off my list permanently…

Not only one of the smaller Gamestops but also one of the least stocked. The selection isn’t the greatest and the customer service is a bit bland. If you get lucky and stumble upon an old gem of a game the price is pretty cheap, but other than that good luck finding anything besides the hottest and most recent games which even then offer you nothing but full price.

This particular location is our favorite out of the gamestop franchises. The guys that works there are very knowledgeable, super friendly, and have great energy. They don’t just come to a job they hate, they seem like they love being there and they always stop whatever they’re doing to help you out. They listened to what we were into and suggested games that we might like that turned out to be great. I used to go into places not knowing what I would like and having to return ones i’d bought thinking they sounded good, what a waste of money. If you’re into video games, this is great place to get them!

Mission: Find something for the birthday boy — he is a PC gamer…
Enter Gamestop… I walked in & there are 2 people that work in the store. One girl with long black hair and another dude behind the counter already talking to another guy (pretty lengthy conversation happening here). I looked around to see what I can find on my own. Now, I am not an avid gamer of any sort (I have a Wii, but I only whoop a$$ with MarioKart… and Guitar Hero. Other than that, I suck at video games) so I try and look for things that may give me a hint about what the birthday boy can use. I asked the girl who was sitting on the floor organizing stuff to point me in the direction of the nearest rack that held World of Warcraft stuff. She showed me a whole huge endcap section of stuff I could buy ranging from accessories to guides, to upgraded expansion packs etc. She didn’t ask me much about what I was looking for. I picked out a strat. guide and headed for the counter. The guy behind the counter apparently was a World of Warcraft player and huge fan as he was a level 80 (have NO idea what that means). He started asking me questions about the birthday boy’s (BB) gaming habits. I told the guy he was a casual player — maybe an hour or two about 5 days a week and that he is @ a level 70. I remember something about a ‘cap’ being 70, so I mentioned that. I tried to verbal vomit all the information I have absorbed about this new phenomena that I have soaked in within the last couple of months and the worker smiled at me and said «He needs the expansion pack — The Lich King». I said I wasn’t sure if the BB had that, but that the BB was at level 70. The guy behind the counter looked at me and said «You should get him the expansion pack… and he can join the rest of us». I got kind of scared thinking this was some kind of cult… but then again the BB has told me that people actually play this game for 6 hours a day, 7 days a week. I couldn’t imagine devoting all that time to a video game. So I smiled and said «I’ll take it…»
overall — the guy behind the counter was pretty helpful. Couldn’t say much for the Sims playing girl associate who tried to help me out. In the end, I bought an expansion pack that the BB already had. DAMMIT! But good service from Gamestop — thanks! :) I’d go back

Sure, you could go to the large, better organized Gamestop 500 yards down the road at Metro Center. You won’t find what you’re looking for, and you’ll have to battle with parking.
You could go to the two small Gamestops at Serramonte mall, 500 yards in the other direction. But that would mean that you actually have to go into Serramonte Mall, which is rarely a pleasant experience.
Or you could go to this one. It may be sloppy, but that’s because it’s absolutely stocked to the gills with games, providing a selection that’s unparalleled, even with the other Gamestops within spitting distance. The staff is another plus, because these are the true game geeks, the enthusiastic ones who aren’t just offering a recommendation to try and upsell you, the ones who actually care about gaming and want to see you have fun. The less crowded one with ample parking, tucked away in a strip mall where few seem to go.
Perhaps I shouldn’t even tell you about this one, as my Unilocal might pull people away from the mediocre, crowded Metro Center and Serramonte Gamestops to this awesome wonderful little out of the way one. Aww, what the hell, I’ll see you there.

GameStop is a waste of time. I loathe the store and its employees. I would rather buy a game in a retail outlet instead of this store. There are no deals to be found in this store. The sales personnel are useless and uninterested in helping you. The elitist gaming conversations they have between each other, and the condescending looks they give you when you inquire about a more *humble* title are really cute, too.
Another thing I don’t get is why all the used games are in the generic GameStop DVD cases with no artwork or manuals. Every game that gets returned must have gotten a nut busted all over them and only the disc survived. And the used prices are weak – $ 55 for a used new release, or $ 60 for a new copy. What sense does that make? The disc protection fees are a scam, too. I take good care of the discs and they don’t get broken, as I bet most other people do.
What is the alternative? Go shop at Game Crazy. The employees are pleasant and helpful and the used game selection is quite good. I get the feeling that the employees at GameStop get the pick of the litter and leave all the junk for the shoppers. Why else are they wall to wall with sucky titles like Madden 2007 and Viva Piñata? And the used games at Game Crazy are actually cheap, like $ 15-​$ 30 for a used 360 game. And they come with the artwork and manuals, which you shouldn’t consider yourself lucky to get when buying a used game. Overall, ¹⁄₅ stars for GameStop.

My daughter and I came in looking for a new game for the Wii. I always like to check the used stock in order to save a few bucks and I found the Cabela’s Trophy Bucks for $ 19.99. SOLD!
I ran home happy to have a new game to play. I started it out and shot a few deer but had trouble finding the ptarmigans to move on to the next level. I had to take a bathroom break so I asked Suzette G. if she’d like to try it.
When I came out my Wife had turned into the Peter Hathaway Capstick of Wii —
and was blasting away at game like nobody’s business. This from the woman that tells me not to bring home dead animals to eat. About two hours later she asks me if I want to try playing again.
No thanks Babe, I’ll stick with playing Wii baseball and going after real animals.

HUGE GAMER, PS3 ROCKS!!!
Now you know…
These clerks will lie their asses off, don’t ask them s*** about there opinions.
They just sell whatever is promoted.
There is a great bargain selection of used games though, and that’s all I care about.

Gosh. the employees there are always being mean. mostly the guys -.-.
Anyways I bought a game and they gave me the case that was used for display. it said it was new but they put the game in there so how would I know if it was used or not.
Also the sticker that said «new» was still on the case so I had to remove it. I like my games wrapped in the plastic :(
Also don’t trust the employees, they lie about the date of any games coming out and they don’t know how to act in a mature manner.

A couple reasons why this specific location sucks:
1. Big nerd that works here things he knows it all and really over does the upselling even though he’s clearly failed.
2. Their warranty is completely BS, you have to pay for basic warranty, which is covered for free or cheaper at other types of stores.
3. They push the reserving, but if they out simply go to bestbuy or walmart.
4. There are never any specials on games other than used, but alot of times other stores have specials that are cheaper than gamestops used.
5. Finally trade in here is complete BS, I ask how much would I get if I traded in a PSP and DS and they offered less than 50bucks.

This establishment deserves special mention, since I used to work in a video game store at the very same address in Serramonte Mall in 1995 – 1999 when it was still under a separate game retailer’s ownership (Captron/​Digital Stuff). It was from working here that I started to hate humanity.
Gamers run the gamut from rich to poor, from intelligent to stupid, and from charming to outright rude. Unfortunately, the bad experiences from the customers from hell are the ones that always seem to stick in one’s memory. Every day on the job unfolded like a clip from Clerks. Heck… I even PUNCHED one of our customers.
I’m no longer a kid, and thankfully… I no longer hate people. They now only annoy me. :p
On the bright side, it was here that I once met the father of the PlayStation, Ken Kutaragi! Yes, he’s been to Serramonte Mall…
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Anyway, this particular Gamestop only gets a ²⁄₅ from me. It is a very high-​traffic store since it is located in a popular mall. High-​traffic is great for business, but bad for customers looking for a good selection of merchandise. All their stuff is in constant disarray, and more often than not… the items I’m looking for have long been sold out.
If you consider yourself a serious gamer, go elsewhere to avoid competition.

Two dudes behind the counter talking…
Dude 1: «I’d want to be a Sith.»
Dude 2: «Yeah?»
Dude 1: «Yeah, cause the Jedis are just too ‘Goodie-two-shoes…The Sith totally don’t have a problem with cutting a guy’s head off!»
Uhm…Yeah. Hhahahaahha!!! Who gives a shit about what they sell. Go there for the pure sales people entertainment.