Farmers Insurance

My roommate borrowed by car, and was hit by someone pulling out of a parking lot. Luckily, she was super cool and took total responsibility for the whole thing. She called her insurance agent that night, which was a Monday, and then gave me the claim number and who to get in contact with. I called them that evening as well and signed up for email updates.
The car was hit so that the back door is now permanently popped open, something’s that’s not so great for San Francisco in the rainy season, or for the fact that my car has to sit on the street. Also, my roommate who was in the car during the accident was scheduled to go into surgery on Friday and be in the hospital until the following Tuesday. When I called them on Tuesday I explained all of this to them and was assured that someone would get back to me as soon as possible.
So… long story short, no one called me back until the following Wednesday. While the helppoint people were very nice, the actual agents I talked to were rude, to the point where they out right accused me of lying, all the while they were lying to me. The woman who hit my car was awesome, and tried to take responsibility for it right away, and they kept trying to stop her.
When they finally sent someone to assess the damage, he showed up at my house at 6 in the morning without us having an appointment.
After he was finished, things progressed quickly from there… I got the money to fix the car less than a week later. But all in all. it was a complete nightmare and I would never recommend Farmers to anyone.