Estrada Cleaning Service

These guys were great, but I think they must have gone out of business? Their email is bouncing back and their phone is no longer in service. We used to work with Marco… but let us know if anyone has heard where they went!!!

We’ve had Estrada for over 6 months now and this week they won’t be cleaning our house anymore. Things have started pretty well and if I were leaving this review 6 months ago, I would have left a 4. Today, however, it’s a 2.
From the first day, I knew they weren’t the most punctual folks around. I don’t remember all the details anymore but they either didn’t show up at all or were really late. On their 2^nd or 3^rd time, they didn’t show up either. 3 – 4 calls and an hour later, I got a sleepy voice on the phone that told me they were having car trouble and were coming. Right.
None of this really mattered as far as cleaning goes though, so I didn’t care much for the punctuality. They did their jobs and, most importantly, my things were never missing, so I was satisfied.
A few months later, the quality of their work started to deteriorate. Obvious things, like cleaning around the baseboards in the rooms, and especially the bathrooms, were not being done anymore or was done «half-a$$-ed.» Immediately after cleaning, I could slide my finger down the floor in the bathroom and come up on a wad of hairs and dust — this was no longer going to cut it.
I tried giving Estrada a few pointers as I was noticing problems (and you’re delusional if you think cleaners will never need pointers or guidance) — but soon they became unresponsive and would continue doing what they wanted. I did not get calls back anymore, even if I left a voicemail. One time, they put the vacuum attachment somewhere and all I wanted to know was where. Found it in a random place a week and a half later. No call back though.
The final straw was them getting overly cocky. They refused to listen to our last remarks about a few poor aspects of their last cleaning: «Yeah… we are not going to do that.»
Clearly, not anymore.
I am really interested in the past reviewers here coming back and sharing their experiences now. Is anything different?
If you want an average job done, go with Estrada. We’ve switched to another service and so far it’s been day and night. To be fair, I’ll wait 6 months before reviewing them or recommending them to someone else.
Edit: a real class act — one of the 5star reviews on this page is done by Estrada themselves (by Carmen). Wow…

We have had Estrada come by twice now and have been thrilled with the results both times. The first visit they do is a proper thorough clean– we requested for the oven, windows, wooden floors to be cleaned as well as everything else, and when i got home from work I could not believe how clean they had gotten everything. I called my boyfriend in complete shock and excitement that our bath could even be that shade of white.

So we finally got rid of our old housecleaner and were lucky enough to find Estrada Cleaning Service. While they have only been here once, they made such an amazing first impression. I hope they keep it up!

Came out today and did an awesome job. Clean was thorough– vacuumed under furniture and sofa pillows, lifted rugs to mop hardwood, washed dishes, cleaned refrigerator, wiped windowsills and did a great job on my bathrooms.
These guys are great! I will definitely use them again.

update: I ended up connecting on my 4^th attempt and we scheduled a time for them to come over and give me an estimate… at 7:30 on Fri night. Now there are other things I’d rather do on Friday night, but this was the only time we could meet. Guess who never showed up? Never even called to reschedule? Yep. Total no-​show. No thanks. Someone please recommend a cleaning service that’s dependable!
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How anyone got them to reply to get an initial cleaning is beyond me. I left 2 voice mails and an email, and received no reply. If they’re not conscientious enough to reply to someone who wants to hire them, I’m not interested.

Really great service, friendly and easy, tried them for the first time off these recommendations and for a one time, much needed cleaning, our place now looks great. i would definitely recommend sending Carmen an e-​mail and setting up a time, i wrote at the start of the week and had a clean place by the week-​end.

I hate to clean. I absolutely hate it. After working all week the last thing I want to do is spend any part of my weekend cleaning. After a visit from Estrada Cleaning Service I have decided that I will never clean my apartment again. For the initial cleaning they sent over three people for my little olé’ one bedroom. It looks fabulous now. The kitchen floor is so clean that I almost slipped and fell on my ass. Very reasonable rates as well.

Update January 08: So we’ve recently been a little disappointed in their service. Aura is fantastic, but when she can’t make it, we’ve noticed the level of cleaning goes down. Sometimes it’s hard to reach and confirm when they are coming in, but I guess that’s the nature of the business.
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Original Post:
Thanks to Marian G, we tried out Aura and her sister (I guess Estrada Cleaning Service is the official name). Wow, I’ve got to say that when I got home last night, I began to realize that our house was never truly clean.
It took this relative comparison to realize that our previous person was just ok and didn’t really pay attention to the details. It’s sort of like realizing that Google is not such a great search engine when you search on other engines and get varying results, sometimes better sometimes not but still differing, but I digress…
Aura and her sister, on the other hand, did a most thorough job: floors sparkling, an total annihilation of dust, bright and shiny counters, the whole shebang.
My wife is very particular about using environmentally friendly products, and Aura had no problem working with the cleaning supplies we provided.
Thanks Marian, we’ll be employing them on a more consistent schedule shortly.

* * * * UPDATE * * *
24 July 2008
Something has changed and the quality of cleaning are not up to par anymore. I’ve noticed that I am cleaning after they have vacuumed and washed. Sometimes they forget to mop the bathroom floors or go behind the bureau or the sink and you will notice a pile of dust. They use to clean my refrigerator, but that isn’t done anymore. And, they have constantly change their schedule (after 14 years on Fridays) without notice or a call Meh.
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Nothing walks out the door when Aura and Jorge (who are citizens and have been in the United States since 1987) comes to clean your home. They have been cleaning my home (3 bedrooms, 3 baths — two story home) for over 13 years. Their fees are fair. For deep cleaning (their first visit) is usually a bit higher. I had them come to clean every week but now just twice a month. My neighbor only have them come once a month. Honest, friendly, courteous and personable. You could leave a stack of money, antiques, jewelry, etc. and they do not touch or remove them. In fact, when they do find something in your home while cleaning they will leave it on the table for you to find. They do ask that you supply your own cleaning supplies. Aura & Jorge are willing to work out of town aside from the San Francisco area. A definite addition in your life.
Once you have agreed what you want covered– in what you want done, they will make their proposal to you for the agreed rate from thereon.