Dick’s Sporting Goods

Just came back from visiting Ridge Hill Store… The entrance is neat BUT as you go in to explore entire store the there are only three passage ways with room to pass the other so called «aisles» are so narrow you can’t even walk through. Why store has shopping carts I’ll never know ! I had to abandon mine 4 feet into store. No workers on floor, God forbid you want to ask a question ! The store is filthy. The floors haven’t been swept and /​or vacuumed I wanted ankle weights, took forever to locate and they only had two types to choose from, both were unsuitable. Had to pay $ 3.00 to learn a lesson… don’t ever go to Dicks @ Ridge Hill. It is a DUMP! Went next door to REI. too bad they don’t carry ankle weights, What a beautiful CLEAN AND NEAT store! Now I am convinced, Ridge Hill is a joke and a rip-​off!

another wasted online order trip!
ordered something online for in store pick up, order cancelled, wasted time, again!
keep your inventory current w/​your store murfreesboro!!!

We came in 20min before the store closed and no one rushed us out. The guy at the binocular counter was very informative and personable. It may have also been weird al yankovic pretending to work at dicks.

For the running dept!
Last night, I came in looking for running shoes to help with overpronation. I honestly know nothing about running shoes (models, brands, etc) but Jacqie (?? I forgot the spelling) was so helpful and nice! She was clearly very knowledgable (and passionate), offering several different models and good advice. I really appreciated how eager she was to assist me (even while helping others at the same time). It was pretty late at night but she was still very energetic. A++ for service!

The customer service in this place is lacking whether it be not enough staff to accommodate the large area or not helpful enough. They just plain don’t go out of their way to ask if you need help.
So basically, what you see on the floor and shelves is what you get. Many areas have nobody there to assist you anyway.

This review is for the bicycle department.
My daughter and I took her beginner’s bike for some brake repairs to this branch. Michael was the guy at the bike counter and he was very helpful and kind to us. He’s very knowledgeable when it comes to bikes, as I asked him some questions on bikes they have in the store. Not only he fixed my daughter’s bike, he double-​checked to see if the bike was assembled properly and tightened loose parts. All for free! Put a smile on my face and my daughter’s.
I know where to bring my other bikes for a tune up next time. I wish local bike store employees are as nice as Michael. Thanks Michael!

They must train their employees here not to interact with customers. That has to be the only explanation. After my first review, I’ve probably been back a half a dozen times and never really thought about it. On my last visit over the weekend, I made it a point to walk by every employee they had that was on the sales floor, upstairs and downstairs, just to see if I’m giving them a fair shake. I even walked right to the bike repair area where a guy was just standing there putting away tools. Guess what? NOTHING! Not one «hello» or «did you need any help?» If you’re looking for golf equipment and might need help, don’t bother coming here since I rarely see anyone working in that department. I walked by one worker and pretty much stopped and stared at him right in the face from less than 5 feet away. He just walked right on by.
I was a manager at Copeland Sports before they closed down so I know what its like working for a sporting good shop or any retail shop for that matter. The most important thing in retail is customer service. The second most important thing is customer service. The third most important thing? You’ve guessed it. CUSTOMER SERVICE! Thats the only reason why you work at a retail store unless you’re a stocker and even then, you have to greet and help customers on occasions when you’re stocking the floor.
This place needs a better employee training program or something. I can’t believe corporate doesn’t do its due reviews of locations or use corporate «secret shoppers» because I guarantee you that they wouldn’t be happy with the results.

Big big big place !!!
You have everything from everything all you need for sports .
I think the price is very high for some product that you can go to Ross and find them for cheep price.

Stay away from this store. Between 3 – 4 months ago, my friend and I were browsing in this store and came across a counterfeit jersey. It was blatantly obvious, but someone got fooled and took this item as a return and put it back on the salesfloor. Most likely someone took an authentic jersey and returned a fake one. Well we tried to help by taking it off the floor and alerting the employee at the checkout. They seemed kind of bewildered and somewhat indifferent to the situation, but said they’d let management know.
Well flash forward to now which is several months later. We went shopping at Dick’s again and came across that same exact jersey!!! It is STILL sitting on the salesfloor with the $ 265.00 price tag. AND it’s all falling apart now. Come on now?! A bright red counterfeit jersey with faded fake tags and fake patches falling off the jersey and it’s STILL on the floor? That says enough about the management of this store and how much they care. I wouldn’t shop here that’s for sure. CHECK OUT THE PICTURES!

I asked if they had CO2 canisters and C02. They said they do, so I drove 35 minutes to find out the person on the phone is a liar. They told me to go to Big 5 to get a canister and I could get it refilled when I come back, so I go to Big 5 to get a canister and then come back.
Then they tell me they don’t have C02.
This is it first and last Dicks shopping experience.

Dicks Sporting Goods at Serramonte is more average looking than other sporting goods chains like Sports Authority and Big 5, and is also a more organized store, but most average double digit items cost $ 20 more. Otherwise, Dick’s is overall a pretty good store. It’s pretty easy to take transportation here, most of the time parking is available, and is conveniently connected to the mall so that you won’t need to go out again.

There’s a reason the largest sporting good store in the area only has 3 stars because poor management and uninformed staff. Waited 20 minuted to pay simply because the large store only has 1 person doing the register. For such a huge place it was understaffed.
They have 6 registers and only one person manning. Toward the end 2 cashiers came from nowhere when the line was already served.

I want to love this place because of the selection but I can’t find anything my size. M size clothes on S hangers, XL clothes in the M section of the rack is the mantra

I’m hoping the management team at this store reads this review. I shopped at your store last week to purchase several items for my husband’s birthday. I spent almost an hour in your store and none of your employees ever approached me to ask me if I needed help. I was on my own in a sea of clothing racks. You have 8 registers in the store and only two were open by the time I was ready to pay. I stood in line another 10 minutes waiting to give you my money.
I had to return an item today and once again no one to help me in the store. I finally found a item to purchase with the store credit I knew that I would have from my return. When I made my way to the register their was only one open with three people ahead of me in line. Again, another 10 minute wait hoping that another employee (or manager) would notice the line and open another register. At last, I was able to get my credit for my return, make my purchase and be on my merry way. When I arrived home and opened my shopping bag the plastic security clamp was still attached to my garment.
Yikes! The thought of repeating this experience does not make me happy. I know the owners of your business spent millions of dollars building this state of the art building along with massive amounts of inventory. WHY would they not invest money in employees that have experience in the product they are selling and are helping customers???
Signed,
Wandering Customer

First the positive, the hunting and fishing section is great. The selection of rifles and hunting gear is decent but the knowledgable and friendly 2 – 3 employees that consistently work that area provide fast service and and are what keep me coming back to this store.
Unfortunately this is not the case with any other part of the store. Checkout is absurd. They should seriously be embarrassed. There are (I think) 8 registers but I have never seen more than 2 open even when the line is very long. The really frustrating part is that while you’re in line waiting (I have waited for over 20 minutes twice now) you see employees just standing around staring at you or chatting with each other. It is infuriating for the customer to see this.
The employees (again with the exception of the guy behind the firearms counter and in the hunting section) seem very poorly trained, having only a cursory knowledge of the gear they sell.
They would do well to train their employees better and work harder to keep waiting times to a minimum.

All things are supposed to be bigger in Texas from what I have been told in the past… Well that must apply to Dick’s as well (pun sorta intended). I have been in this store countless times since it popped up on the side of the Serramonte food court. I will say they do have pretty much everything you could ask for here, however the staff and management leave much to be desired. Most are clueless when it comes to what would suit you best for what sport you are trying to equip yourself for. Lacking basic knowledge on how things work and available sizes. I guess you can’t blame the employees, they all look like they are sophomores in high school.
Guess management would rather pay them nothing and deal with the complaints rather then hire a more knowledgeable, veteran staff and pay them a couple bucks more an hour to make the customers experience more enjoyable and have them return in the future. Not saying that they do not have any bright spots when it comes to employees, I was checked out by a more than helpful young lady named Jasmine that went above and beyond for me and made my shopping experience pleasant and enjoyable.
And do yourself a favor and avoid this store if any of the local sports teams happen to win a championship in their respective sports. I got here about 10 minutes after the Warriors won the NBA title and it was pure chaos inside of the store, easily 300 – 400 people inside chanting, yelling and screaming for championship Warriors gear. I watched a guy walk out with an entire box full of hats without paying for them and then he sold them in the parking lot with a nice mark up on them. The store was so grossly understaffed they couldn’t do a thing about people stealing items left and right and I hear it happens pretty frequently around here.
Maybe they should invest in some actual security and better staff members and then they can pay the others more instead of taking a loss on all the stolen merchandise. Just my opinion…
Cheers to the few that are helpful like Jasmine was to me. We appreciate you!

My husband is interested in looking and possibly buying a bike. We came to dicks sporting good to look at their bike selections. No sale rep around to assit. There’s 2 staff tuning up bikes but no greetings from them either. It annoys me that we are not being awknowlege. The company should do some customer service training. I know how it is like when you’re understaffed since I work in the customer service industry too. However, it’s not an excuse to make a customer feel unwanted or ignored just because you’re working alone or you’re busy. They should know the basic for the 10 and 5 rule for customer service!
If the staff don’t know… here’s a Google version fyi. I told my husband to go to REI… much better service for their staff then here.
Understanding the 10 and 5 Staff Rule
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
When a staff member is approximately five feet from a guest, a sincere greeting or friendly gesture of acknowledgement should accompany the eye contact and smile.

This is only for the bike section of the store (upstairs).
I was trying on several helmets to see what styles and sizes I like. They should really get a mirror somewhere near there. I was carrying 1 – 2 helmets to the middle of the store just to get to a mirror. It wasn’t very convenient. Plus, I look silly walking around with a bike helmet on ahah
Not too long after, an employee (Matt) asked if I needed any help. I asked if certain helmets have different sizes available and he checked the back, the top shelf, and even gave me contact information so I can call to see if they restocked sizes on inventory shipment day. He even gave some suggestions based on my budget and use case. The one I wanted was on sale and he even offered to price match with a cheaper helmet. I would’ve bought it but they only had two colors that I definitely did not want. Price was great but the color was not but I knew what helmet I wanted.
I came back another day to see if they had the same helmet in a different size so I can confirm the size I should get. The employee who helped me was super helpful with how the helmet should fit.
So yes, the mirror is inconveniently placed and yes, they only have two colors to choose from but the staff was so incredibly helpful and friendly, they’re worth the 4 stars.

Thank god this place opened up here. Pretty much the only retailer that has fishing supplies and quite a bit of selection. I used to go to Sports Authority but they stop selling fishing supplies. Anyways I love how this place is, nice and spacious with lots of great selections.
I came here to look for a fishing reel and end up buying a whole buck of stuff as they were having a big sale. The staff is knowledgable and items are displayed well. Price is reasonable too which took me by surprise. I will definitely be coming back here for my outdoor supplies and workout stuff.
Overall best sporting store in the SF peninsula.

Had to stop after work today to pick the brother-​in-​law up a gift card for his upcoming birthday this weekend.
I didn’t shop or look around, I was in a hurry to get to my hell hole… Safeway.
But the store looks big. Customer service was so so
They were actually arguing how to ring up a gift card!
Parking was easy.
.