Alert Pest Control Co.

They are great! Professional and friendly. They sprayed the living Jesus out of our rooms but it was necessary to remove the bugs. 8 Months later, we are still bug free! Thank you!

This company is ridiculous. In the past I worked for a property management company that would hire Alert Pest Control. They had my cell phone number because I would meet them at the offending apartment buildings and they might need to call if they were running late.
Then, somehow, my cell phone number was put in as the primary contact number for various addresses. I told them to call the office because I didn’t work full time and they were calling me when I had no access to our work database. That was last year. They continued to call my cell phone to set up appointments when I had asked them not to do so.
Fast forward to current: I haven’t worked at the property management company for six months, and not only do they continue to call me, but they call me for appointments in building to which I have never had any relationship! They call and leave messages on my cell phone for people I’ve never heard of, for addresses not managed by my former employer.
When it first started happening I would answer and politely explain to them that I don’t know anyone at that address, so please stop calling me. Then they would apologize and say they would remove my number. Then it would happen again!
Last month I got another chance to answer when they were calling and I told the caller that they must stop calling me and I had no connection to the address in question and I no longer had a connection to any of the buildings they service. The guy on the phone was sincerely apologetic and I thought that was the end of it.
This morning, at 9am, they leave a voicemail…
Sure this has nothing to do with their ability to vanquish vermin, but this company is sloppy in their administration, and I don’t want anything to do with them.

So there isn’t a lower score than 1 star but READ ON. The firm, who «promised» to correct the substandard and missing «rodent proofing items» now REFUSES to perform these services BECAUSE of this Unilocal review. That should tell you VOLUMES about the character and quality of this firm.
We will update this after we complete are small claims action against them and dispute with our bank on the charges made against our Credit Card INCLUDING for service calls that never happened.
As said before, KEEP shopping. Would be happy to provide live details to you upon request.
MOST IMPORTANT READ THE OTHER 1 and 2 STAR REVIEWS. COMPLETELY CONSISTENT WITH THIS ONE and our experience.
UPDATE AS OF April 7 after «owner’s reply:
1. Be careful of your interactions with this firm; in an attempt to compel us to remove our Unilocal opinion, the firm published on Unilocal our personal information.
2. Feel free to use this information to connect with me and I will ship you photos and emails and voicemails from the firm if you need anything further. We usually like supporting small, family owned businesses and don’t usually care about «the last word» but in this case RUN don’t WALK to another LICENSED provider AND get references.
And check out the picture of the firm’s work on the dryer vent. It nearly ruined the appliance and burned the house down.
Michael

I have been using them for years. I think they are professional, polite, and reliable. They keep my pest control under control. They are flexible with scheduling and they are fairly priced.

Let me start by saying both service technicians were amazing kind and helpful but this does not represent the company at all. The company’s main goal in my opinion is long-​term contracts Dave the sales person repeatedly tried to get me into a long-​term contract with them although after three visits they found no mice or rats in the location I sent them to after this high-​pressure sales from this salesman came almost daily calls using different extensions after I blocked their number but then he started blocking his caller ID so I could no longer block the incoming number. I had told him multiple times I am not interested in a long-​term contract as I feel they too are very expensive compared to other pest-​control places I have found since. When I called to complain about the harassing phone calls that I received daily on both my cell phone and personal phone I was hurriedly rushed off the phone and felt dismissed borderline rude behavior. At no time did I feel I was appreciated as a customer and I must admit with their high pressure sales tactics I have concerns for the elderly that they must come in contact with them as they do not stop. It’s like a bad car salesman nightmare.
I highly do not recommend them for 3 reasons hi priced compared to other companies, extremely high pressure sales and rude

Let me start by saying people were very nice… The technicians that came out to my house, the people that answered the phones… they were all pleasant & professional to work with.
Only problem is that they’re very incompetent at catching mouse/​rats. In fact, I’m certain that the rats are five steps ahead of them. I’ve had a problem for two weeks now and there hasn’t been one single progress on all the traps they installed. I hear the pest’s activity every night and it’s quite evident these guys can’t do a thing about it.
Listen: Save yourself 300+ dollars for their three visits. You could literally do what they do by watching YouTube and going to Home Depot to lay your own traps. Highly-​highly disappointing!!!

I had the worst experience calling this company. The owner John was rude to Me and my Spouse… and spoke over us when trying to explain our situation. All we wanted was information on the chemicals used… the process… and how his rates are tiered. He got frustrated and asked us to call another company. Who does that? I’ve worked in customer service my entire adult life and I’m a reasonable person… its your job to be patient and kindly educate your clients. I feel badly giving a bad score but I have never been treated this way by a business.

Alert pest control is the BESTEST!
Michael the son-(John you did a great job raising him!) was very patient and kind. I had a rodent problem, INSIDE the house, since my last service-​ALs PEST Control-​Never use him! The previous company did not use metal grating in the roof, he used plastic foam which rodents chew through, and therefore i HAD RODENTS IN THE HOUSE!
Michael came out to look at all possible entries, and put me in the hands of Rodrigo, who set traps, actually caught something in them, and I am having a monthly service because of their STELLER service. He was nice and not demeaning. Also, Liam and Arturo who did the rodent proofing were very timely and meticulous. They also checked for bedbugs, and did a thorough job, none found, YAY!
I would not hesitate to recommend this fantastic company who is affordable and competent!

I think these pest control companies are making so much money they don’t even care about customers.
I called so many times, always tells me they will return my call but never called me back !!! NEVER
The receptionist is unprofessional, I am willing to pay every penny but instead of scheduling a date with me she plays the «we will call you back game». Never called me back, not once. Also, the receptionists have no knowledge about pests whatsoever! I see all their trucks are just sitting there while there is not one specialist that is free.
They charge 100 dollars for inspection. Meaning, holding a flash light and just look into areas you could of easily check. Literally spent 2 minutes looking around and there goes your 100 dollars down the drain.
This company does not deserve business.

I have been doing business with Alert pest control for many many years now and have always been treated with respect. They seem to be very knowledgeable about there products and services. They have always responded to my requests in a timely manner. They have always been straight shooters with me and get right down to business in a professional way. I run my own business so I can relate to how they deal with customers.

STAY AWAY! This company is the biggest rip off in San Fran. They collected $ 395 cash on delivery from us to address our rat problem. Technician came first day… put a few traps (–the company then had the nerve to come back and take all the traps back). In 3 weeks have not caught one rat… problem persists and when I called to complain they were rude and yelled ”I am recording you threatening me’…DO NOT USE THESE PEOPLE… big scam, rude and absolutely ineffective!!! They deserve a minus 10 star!

I have only had positive experiences working with them, kind friendly people. They work hard, and seem to charge very reasonable market prices for service. I have only worked with them in a work setting.

Not sure about the other ratings but I called at 7:45 and Tony arrived at 8:30. My first experience with a rat behind my couch. Within fifteen minutes Tony caught the rat and must say he was very professional, I would use these guys again.

I use alert all the time. I work for a property management company and whenever we have an pest issue I am on the phone with alert in a matter of seconds. Everyone from Carmen to Mike to the owner himself have been very helpful to me and the rest of my office staff. They are well organized, extremely knowledgeable, and really kind. Whenever we have questions about a certain pest or a product they use they have problem answering us in full detail, even providing links to articles that explain our questions as well. Even when our tenants contact them they are more than willing to be helpful and provide all the information that is requested. If I call them on a Monday to service an apartment they are out within two business days.

I had a wonderful experience with Alert Pest Control.
Six months ago, I received a few bites, freaked out, and upon tearing my place apart, found a bed bug! I called around for price quotes, and this company was, by far, the least expensive. Every employee I spoke to on the phone was extremely professional and friendly. I called back multiple times to ask questions, and they were knowledgeable, nice and patient with me. My pest control operator, Uri, was the best! He was pleasant and cheerful – you couldn’t ask to meet a nicer person. The treatments were effective (I haven’t had a bite since) and I saved a ton of money by going with these guys!
Having bedbugs is a nightmare, but the staff at Alert made the experience of eliminating the problem the most positive it could be. If I ever have another pest problem, I will be calling them again.

Great service, friendly staff, reasonable price compared to others around the area… Ask for Michael — he is awesome and very helpful!

My very favorable review of Alert for some reason wasn’t showing up — I am writing again to give this repost of my review. Is Unilocal messing around with small businesses that don’t pay for their tools/​advertising by manipulating their ratings?!
I’m so shocked to see bad reviews here for Alert Pest Control. My experiences with them have always been amazingly good — especially in light of how creepy the circumstances are. We used them for several years for ongoing mice control in an unfinished dirt room under our house. They were always curteous and prompt — and thorough. Our house backs up onto green space and so we become the first refuge of mice for some horrible reason. So we had mice off and on and then off off off thanks to Alert.
We renovated that dirt room into an office and storage room and so didn’t need the monthly service anymore.
However, we just called with an emergency situation after a mouse must’ve died in the storage room and now we have tons of disgusting flies in the office. We keep the tidiest of houses so this is like a nightmare to us (probably to anyone, but definitely to us). I called my contact Michael at Alert right when they opened and not only did remember us from years ago, he made sure to get a tech out here today so we can get rid of this problem right away.
I encourage you to use Alert. There are always going to be those unhappy customers and some bad experiences with a company but remember that often the loudest voices are not the majority. I am such a happy Alert customer (although it is the type of business nobody wants to ever have to use) that I wanted to make sure that my voice was loud too.

this is the worst pest control business ive have ever worked with on the peninsula I do not recommend this company to anybody. i actually witness this company pouring out some chemicals in the curbside from a bottle that he took out of the back of the truck bed. Once again worst company ever on the peninsula.

Alert Pest Control has been servicing my residence and my place of business for years. There have been some ups and downs but if you tell any vendor exactly what you want, it becomes difficult to screw things up. At home I had rats, carpenter ants and at work we had roaches. All pest issues have been remedied and will continue to use them at both locations.

A mouse got in my house. Maybe mice, I don’t know. It/​they got in my garage and then chewed a hole through the sheetrock to enter a hidden space indoors. I got someone to come fill in the holes, weather strip the garage doors, and remove the sheetrock where I though the mice might be in the walls.
Then I called Alert. I didn’t want chemicals or glue traps, so they brought only snap traps. (I wanted live traps, but they said they didn’t use those.) They said their program was two visits, $ 175 each, and then four monthly visits at $ 55 (I think) each. When the guy arrived, he indicated that the contract allowed for 3-​day cancellation.
I took that cancellation option. I saw no trace of the mice, and was a bit queasy about snap-​traps. They canceled with no problem or pressure; the guy came out and retrieved the (empty) traps. Anyway, I bought humane traps and if I see mouse-​droppings, I’ll set those first.
But if you’re not comfortable dealing with mice, I found the Alert people very courteous and friendly — even though I was cancelling. (They mislaid the check I gave them for the first visit and called me, but they traced it.)