Phenix Flooring

Phenix carpet was installed in our new home. Within one year the carpet was flattened, does not fluff back up with vacuuming or brushing and there is a large amount of dust coming from the carpet, even after 3 years. We filed a complaint, they sent an «independent» inspector who said the carpet should not be this bad so soon, that the dust was from the material it is manufactured from and is clearly faulty. He said they should have no problem replacing it and took several photos of the problem areas. Phenix sent a denial stating that the carpet inspector gave a glowing report, the carpet is fine. I reported them to the BBB, they have other complaints exactly the same and they give the exact same form letter type response to the BBB. They refused to submit a copy of the inspection and the inspector refuses also, stating he was hired by them so… Bottom line, they do not honor any warranty.