Country Inn & Suites by Carlson-Dalton

The staff that I had the privilege of interacting with were friendly and courteous. The room was clean, quiet, and comfortable, which is everything that a a weary traveler needs. The gym, though small as it is includes a treadmill, elliptical, and a bike. Though I am just passing through Dalton if I ever come back I hope that my experience with them will be just as good as it has been.

Our room had no blankets on one bed, had to ask for blankets. Was not offered to be moved or credit. This Country Inn is the worst I’ve stayed in.

The rooms were slightly worn out. The mini fridge kept shuttering and waking us up. Quite noisy. Beds were ok and people were friendly.

This is a nice, clean and comfortable hotel that is well-​located near restaurants and other attractions in the Dalton area. Admittedly, I enjoyed the free upgrade from a regular guest room to a suite that I received (due to my Club Carlson membership), but even with a standard room I believe that this is a fine hotel. The hotel staff were polite and attentive, and accommodations were fine. It would be nice if the hotel offered a hot tub (there is an indoor pool, but no hot tub), but despite this I would definitely stay here again if I were passing through the area.

I was searching for available reservations online when I noticed that only king bed rooms shows as available at this property. For whatever reason, many hotel chains appear to be outfitting more rooms with king beds, and the rooms with 2 queens seem to fill first. While I won’t fault this particular property for availability, I decided to call the hotel to verify that, indeed, no queen rooms were available. My first attempt to call went unanswered after many rings. When I called again a few minutes later, my call was answered by someone at the property, and I asked for verification that no queen rooms were available. I was asked to hold a minute, I assumed because the front desk was tending to a guest. Instead, I was transferred to the Country Inn & Suites central reservation number, where I had the pleasure of talking with someone who was not at the property and could only give me the same information that was available to me on the Internet. This has not been the first time that I’ve called a property with a simple question specific to that property, and been transferred to a central call center, where I end up talking with someone who was not able to help. This seems like extraordinarily poor business practice, at least from the perspective of customer service. The customer service push should be toward the local property, not away from it, because there is no way that a centralized call center can serve the customer as well as a local individual, especially if the customer’s question is location-​specific. Needless to say, I didn’t try calling a third time, and instead passed on this property in favor of a Marriott property. Rather than work with me to earn my business, this property apparently preferred that I take my business elsewhere.