Wrightway Moving Company

By far the easiest move I’ve ever had, and I’ve had a lot! This team was on time, and fast! They were very careful with my things and so polite! I will definitely use them again in the future! Thank you for making a very stressful time so easy!

My girlfriend recommended this company, so I tried them out when moving into a new home about 20 miles from my apartment in downtown Dallas. The move was scheduled the same day as the closing, move-​out by the previous occupants, and several service appointments.
Move-​out: The crew was ready to arrive two hours before the time scheduled and were courteous when I said I wasn’t ready for them because I was still at the closing. I called them as soon as I left and they arrived before the scheduled time to begin work. They were polite and did not complain about my apartment complex’s pointless moving policies that required them to do more work. They quickly and efficiently moved all the required items with little direction from me. When minor damage occurred, or they thought it had (once it was a pre-​existing problem), I was immediately notified. Nothing was damaged — at least that I have discovered so far — beyond the inevitable minor dings and scratches that accompany any set of movers working quickly. They even moved a poorly-​packed box (left in the moving area by accident) containing about $ 1000 in liquor without spilling a drop or breaking the bottles.
Move-​in: They worked through a re-​keying, alarm installation, and internet installation — as well as helping with the arrival of my office desk (which was being delivered rather than moved). They managed somehow to avoid scratching the walls horribly — something I could never have done on my own. There appears to have been a bit of a language barrier when it came to box placement, as they all ended up in my office when I had only instructed them to place the book boxes there, but a half-​dozen boxes in the wrong room is not that big a deal.
Overall, I’ll probably use them again. This was the smoothest part of the moving-​in process.

Moved myself and friends many times. Great service, they always go above and beyond. I’ve never had an issue, very courteous and professional.

The team (lead by Juan) showed up right on time as scheduled and got straight to work. They introduced themselves to me so I knew their names and were incredibly professional and courteous. They went about 1.5 hours longer than planned, but that had more to do with my underestimating how much stuff I had than a reflection on their effectiveness. Because man they were quick!
They put together furniture and were incredibly careful – laid down blankets for each piece and minded the stairs at each turn. Each mover was friendly, fast, and great to work with.
Terry in particular made this a great move – he assured me it would be a great move in spite of the bad reviews they have here and he was right. I am so glad I used this company and plan to refer them to several friends.
I also got a deal on Angie’s list, so check that out too!

We called approximately 3 weeks before we were planning on moving to get quotes. We were moving our household (approx. 13,000lbs) 6 miles from our rental house to our new home. We also needed them to disassemble and reassemble 3 beds and a crib. I spoke with Tanya at Wrightway. I explained our timeline and gave her a detailed description of our household contents including the most recent weight based upon our interstate move 1 year prior to the Dallas area. Based upon the positive reviews on Angie’s List and the coupon they offered through AL, we decided to go with them. Originally, I scheduled the move with her for the end of February, but because of closing delays we were able to change the date to 3÷1÷15. Based upon the information I provided Tanya, she said that we would require 3 movers and they would determine the size of the truck needed. We agreed. The 3 movers arrived the day of the move on time. Our move took place following a snow storm resulting in a slushy mess outside. The movers did not have anything to protect my floors from the slushy/​gritty/​dirty mess that was going to get tracked in either at the old house or the new one. They asked if they could use a few of my area rugs at the entry way to decrease the mess they were inevitably going to trek in. Needless to say those rugs were destroyed and are now in the trash.
Many of our belonging were still packed from out previous move to Dallas and in the garage. We did a walk through of the entire house, garage and out building with them. They stated the move should take between 7 – 9 hours which was more than the 3 – 4 hours quoted by Tanya, but within reason based upon our previous moves. Long story short. The move drug on and on. At 2:30ish I called Tanya at the office to find out what was going on since they had only unloaded 1 truck load with at least 1 if not 2 more to go. After repeated calls back and forth all I received were excuses and the run-​around. Tanya stated that someone else from the office was calling the team leader to follow-​up. With each call, the team leader and crew appeared more ticked-​off, apathetic and seemed to work slower and slower. At one point during my contact with Tanya she stated that the team leader had declined to have another crew come out and help his team. I informed her that I did not care what the team leader wanted, but as the paying customer expected another team as soon as possible given the abysmal pace of the move thus far. She called back to say that the owner of the company had OK’d another team who would arrive as soon as they were free. Surprise! No one else ever showed up and I realized that any further phone calls to Tanya were going to be as fruitful and banging my head on the wall. We finally pulled the plug on the move after 10:00pm when the second truckload was delivered. By this point we felt we had completely been taken for a ride and told them not to go back for the rest of our items. After they had left, we realized that all the furniture we payed them to reassemble had been done so incorrectly. In fact my 4 year old son came to us with a handful of bolts that fell from his loft bed after he climbed up on it. My family and I have moved a total of 6 times including interstate and local moves, using local family owned as well as large national companies, and BY FAR THIS WAS THE WORST MOVING EXPERIENCE. THIS MOVE ALSO TOOK THE LONGEST, COST THE MOST AND THE MOVE WAS NOT EVEN COMPLETED. We absolutely would not recommend this company to anyone.

AVOID! AVOID! AVOID! The WORST moving company I’ve ever used. Lazy! Unprofessional! **removed**!
**This portion of the review has been removed as I’ve agreed to alter my review in exchange for money** = **removed**
We start off with the moving team showing up without a phone call. They finally call me and say «I’ve been knocking on your door for 5 mins.» I open my door and no one is there. He’s knocking on someone else’s door. But he charges me for him not being able to read numbers and puts down the «start time» as when he was knocking on someone else’s door. Then he and his «crew» sit around for about 10 – 15 minutes texting on their phones. Once I complain they begin to «work» which consists of one guy out of 3 coming up to my apartment and taking single items out to the truck. One dresser drawer, one box. completely milking the time. It took them 2.5 hours to move a 2 bedroom apartment.
I hired AB Movers last time and the Mexican fellas who showed up moved my whole place in 2.5 hours. These guys were slow, lazy and just incompetent. *Except for the 20-​something Marine kid who worked so hard he nearly passed out and had a bloody nose. He worked his butt off while the other two did nothing but text on their phones all day and complain.
So we get to my new place and they sit in their truck for another 5 – 10 minutes, again on my dime, then call to tell me they are there. They then bitch and moan about climbing stairs for about 45 minutes and stand around doing nothing. I take that back, they counted the number of stairs, 55 of them (I know this because he kept saying how many stairs there were), and asked the office over and over again if there was an easier route. I complain again and I’m told they aren’t standing around doing nothing, they’re trying to figure out how to get the stuff up the stairs. How hard is that? They’re supposedly «professionals» right? I call to complain and say I’m not paying for them to stand around picking their noses and texting, literally. The owner, who I can only imagine is ghetto white trash, says that my stuff is now **removed** it back. They hold everything I own **removed** and demand **removed** away with it. I pay it. They call the cops on me. On me? They called the cops on me! The cops show up and do nothing because it’s a civil matter. The, assumed white trash, owner is the one who called the cops. Isn’t that rich?
So they move my stuff, one hour later, which I paid for. It takes them 4 hours to do so. Bitching and complaining and texting and destroying pretty much everything. I have smashed boxes, broken dishes, glass, electronics, etc. Furniture is gashed from them dropping it and smashing into walls and doors. Oh and by the way I have video and photos to back all of this up.
So they «get done» except for about $ 3000 in TV’s and they tell me I have to **removed** with them. So again, I pay. Then… and this is great… have the audacity to ask me for a TIP!
Now I’m sure the assumed ghetto white trash owner who called the cops on me for not being pleased with his horrible company’s service will get on here and be assumed ghetto white trash and tell me and all of you how «wrong» I am but again, I have photo’s and video and they do not lie. The assumed ghetto white trash owner who told me that «**removed**» probably thought he was getting away with being a shady little character because in his assumed ghetto white trash circle of life, people are afraid of him for having a little bit of money and power.
Do yourself a favor and hire someone else. They will **removed** you blind and milk the job.
Update: The manager has responded and claims I would not allow the crew the use the elevator which is a blatant lie and makes no sense. Why would I not want the job done quicker? I, as well as the building staff, told them repeatedly where the elevator was, they (the crew) were to lazy to walk to it as it was «too far». Also, supposedly the job to move in took 2.5 hours and the load time was 1.5 — 2 hours. If so then why was I charged 6.75 hours (it says so on my receipt). Last time I used math 4 – 4.5 hours is less than 6.75 hours by about $ 270. Let’s not mention the fact that I am **removed** the following: 1 tool box containing roughly $ 500 in VW/​Audi/​Porsche specialty tools, 1 tote containing roughly $ 400 in random electronics (DVD player, Google TV, cameras), HDMI cables, ad irreplaceable personal effects, part of my bed which can now not be put back together, 2 destroyed mattresses from dragging them, couch has a big dent in it, bed drawer destroyed, table…
I have been paid off to remove portions of this review.

Got them off Angie’s list. Tanya advised me that it would be cheaper to hire 3 movers hourly than buying the Angie’s list special. WRONG! They make less money if you buy it off Angie’s list. Their movers were not efficient and just slow, and 1 of them kept talking on phone and did not hardly move. Also, they did not bring appropriate equipment to move piano. Movers advised the piano was not on order after I confirmed with Tanya over the phone 3 times. Instead of admitting it was their fault, she raised her voice and made excuses. Will not use them ever again.

Tanya is great, very responsive and empathetic. Unfortunately, the movers were supposed to arrive between 3 and 5 p.m. A two-​hour window is enough of an estimate to me, so I’m not really expecting the window itself to be an estimate. No one called to say they were running late. I called at 4:45 and spoke with Tanya who was very apologetic. The movers did not call me until 5 and didn’t arrive until 6:17. The move itself was fine. They were careful and fast. They completed the 2-​bedroom move at 8:53 (I moved 15 minutes away), but their lateness really delayed our progress and not calling is totally unprofessional. I would not use in the future or recommend.

They came to do their job, and they did professionally and quickly. Prices were the best I could find, will totally use them again.

My movers arrived early and waited for me because I was takng care of other business.. They were very fast, very courteous and careful with my belongings. 2 hours to pick up from 1 location and drop off at 2 locations. That’s good service!

Multiple companies contacted for bid on moving large office to a storage unit. Estimated cost was reached after an extensive review of the load involved by representative of the company. After first day and being subjected to hearing phone conversations between Wrightway staff on the job and supervisor, involving foul language, being late to the job, damaging furniture and storage facility door, two items coming up «missing» and total cost being at a 200% mark-up…I cannot recommend this company to any other person! I have yet to be compensated for the damaged items, storage facility or the two missing items… which when discussed, I was told were stolen by the second company I hired to complete the job! Don’t use this company!

Overall the actual movers who packed our apartment deserve a five star rating. They were truly great and accommodating. They worked with the weather, didn’t charge us for wrapping, and constantly communicated with us. My two star rating is based purely on the management of this moving company. We were treated rudely whenever we called in the office, never communicated when plans changed, and were surprisingly passive aggressive. Our move landed on one of the few snowy days in DFW and we called trying to reschedule. Not only were we told not to, but that if we did we would likely not be able to be moved at all within that week. For the move we asked for three workers (we lived on the 3^rd floor). Only two showed up, who informed us that the third had called off work. We couldn’t get a hold of the office initially so we left a message asking for an explanation. When they finally got back to us they were curt and rude about the scenario. They knew they were sending down too few workers, but never communicated this to us. Their response was «you could just send them away and try another day». Thankfully the two that did show up were able to complete the move in the agreed upon time (hence why they deserve 5 stars).
7÷31÷15 update
I elected to try this company again for a move in the summer time. Much better service, excellent movers, and timely service. I’ve upgraded my rating to 4 stars as the service much improved.

Out of all the moving companies I researched and believe me I researched a lot, this one was by far offering the cheapest prices. At first, I was discouraged by the reviews, but since the price was so great I decided to choose them for my move on 1÷31÷15.
I had such a pleasant experience from the first inquiry up until they finished the move. Tanya was very professional and promptly responded to all my emails. She had said the movers would arrive between 12pm-​2pm. The crew called ahead and advised they would arrive at 12:30pm which they did. They were also very professional. They provided me a contract detailing all the specifications of my move. The best part about the contract was the «start and finish time» section. The crew informed me that once they officially began moving items was when I would note on the contract the exact time they started and completed. It was a three man crew, the crew started at 12:46pm and finished at 2:40pm. They were SO fast and efficient! Not only were they fast and efficient, they handled all my boxes, fragile items and furniture with care. I had left a large picture frame and three large vases unwrapped… hoping they’d have something I could use to wrap them in. Of course they did, they had their well stocked trailer and delicately wrapped my items for me. I will most definitely use them again and would absolutely recommend them to anyone.

This experience was disappointing on many levels. Job was bid on an hourly basis with a «not to exceed» guarantee. The apartment that we were moving out of was not viewed. All information was gleaned from questions on the phone. I was asked to estimate how many boxes I thought we would have. I had NO idea, so estimated 150. We moved from downtown high-​rise to a one-​story house in Garland.
I decided to pack some of the easy items such as books and some kitchen items. I packed about 25 book boxes and about 10-​kitchen dish pack boxes I purchased from U-​Haul.
The first day of packing two women showed up. They did not bring equipment to unload the boxes they brought and had to borrow my dolly. Right away, they determined they needed more help. A call was made and an additional woman was booked for the afternoon. They didn’t bring enough boxes. Additional boxes were requested from management, more boxes were promised, but were never delivered. Third woman showed up around 2:00PM. It was decided that she would go to Lowes to purchase additional boxes. She did this on MY time. I didn’t check on exact time. When she returned the packing crew decided she had been gone for 30 minutes. To do this she walked across the street and down about ½ block, drove to Lowes from downtown, parked at Lowes, went in purchased boxes, loaded her car, returned to apartment, parked brought boxes up in elevator all in 30 minutes! Since I didn’t check time I could not dispute except for common sense.
The packing was a long day, but, other than mentioned, otherwise uneventful.
Wright Way said they would pack our pictures and artwork by wrapping them in blankets and placing them in special boxes that can load easily into the trucks. This was not done by the packers or the movers. As a result of poor packing, some frames were chipped. We are not completely unpacked at this writing, so all damages may not have been found.
In our high-​rise apartment one must reserve the freight elevator for time needed. We were told by Tanya of Wright Way that it takes longer to move to/​from our building, as there is a walk to the truck parking area. We agreed and at Tanya’s request even paced off the distance, so the estimate would be as accurate as possible. Tanya told me that Wright Way has experience moving from our building and so had a good idea how much «extra time» it would take for the «long walk.» Her estimate for the entire loading was was four hours, including the «long walk.» Based on her estimate the freight elevator was reserved for the time estimated, four hours. What a joke. It took 7 hours to load! The moving crew arrived late which cut into our freight elevator time. When they first arrived they were moving efficiently. Then everything slowed down to a snails pace for about two hours of the reserved freight elevator time. Sure enough, our reserved time ran out on freight elevator. The crew was complaining, as they had to wait for the elevator, since now it was in general usage. They were really rough with our things. Bumping into corners and the like. Dressers, with drawers filled, were turned upside-​down to move them to the truck.
I have two large plants, Tanya told me they would be wrapped and placed upright in the truck. They were NOT wrapped. As a result, both plants were damaged.
I will not list all of the damages but any item with a finial was broken off or damaged. Packed glasses broken, a glass wine decanter was broken, boxes were crushed, plastic storage cabinets were put on the truck upside down, some even placed in rooms upside down, some drawers were crushed, just to list a few of the items that were damaged or destroyed.
I have to say that the people who do the work were, in my opinion, doing the best they could. The problem, as I see it, is that Mr. Eric Wright, President, does not train his employees properly. I have moved many times, including internationally. This was the worst «professional» move, and I use the term «professional» loosely, we have ever experienced. None of our other, numerous moves, come even close to comparing.
Based on this experience, I could not, in good conscious, recommend Wright Way Movers. I give them a solid D. They did get the goods from one place to the other. Many items were damaged or destroyed. I did not file insurance, as we didn’t buy the extended insurance. Wright Way provides pays $.60 per pound. Why bother? The move started at about 10AM (they were late) and ended about 2AM next day. We were exhausted.

They triple what they quoted me, there movers broke into my house after I fired and paid them and stoled all my tv s. Then once I had proof on camera that they broke into my and stoled my tvs. Once I called the company the following day to tell the manager what had happen she sent her movers and back and then the movers charged me another $ 800 to unload this TV is that they stoled from me

I used Wrightway moving last November 2012 to move from a home in Frisco to a new home in Frisco. Out of a 4 man crew, only one guy spoke english. It was pretty hard to communicate throughout the process. The crew moved pretty slow and the packers used WAY more boxes than what was needed so that they could charge me for more packing materials. They scratched my new hardwood floors and nothing was ever done about it.

I used these guys to do a local move from Allen to Plano, and was very happy.
My family recommended them to me and I would gladly recommend them too. They previously moved my brother and sister in law into their house, and moved my parents when they bought their house. Everyone’s experience with them was great.
Tanya was very pleasant and professional, and remembered my family. Booking my move was very simple and smooth. The guys showed up exactly on time, and called beforehand to let me know they were on their way. Very courteous, efficient and careful with my furniture. They even helped my brother move and assemble a sofa while they were moving my stuff out.
Thanks to them, the move was painless.
VERY reasonably priced too! What more could you ask for?
Thanks!

More like «wrong-​way» !!
Okay, sorry for the lame-​joke, but I couldn’t resist.
I went with Wrightway based on the Unilocal reviews and talking to a friendly customer service agent who seemed professional. The company seemed professional and I even decided to spend more money with them, thinking I would get a more professional service and better customer service.
I was wrong. The three guys who came to actually do the moving were very unprofessional. 2 of the 3 didn’t speak a word of English, which I don’t mind, because I speak Spanish too, but the 1 that spoke English spoke it well enough that I didn’t reveal that I spoke Spanish immediately. Luckily too, because all they did was curse my stuff, curse my requests, and use foul language about my apt and all my stuff and my «American» requests. It was very annoying, and unprofessional.
Could you imagine someone using the F-​bomb about your stuff and your requests, thinking you can’t hear/​understand them? That’s what these guys did the entire time.
They were incredibly unclean as well. Their hands were filthy and they put their dirty hands directly on my mattress and left a huge grease stain on it. The craziest part was, I put a mattress cover over the mattress to protect it from dirt, but they pulled it off to move the mattress. When I stopped them and told them it had to go back on and they had to wrap it, they didn’t put the cover back on, only half wrapped it with the plastic wrap and proceeded to manhandle it with their dirty hands.
They then used my mattress cover to cover other pieces of furniture so that they didn’t have to use their own stuff.
I could write tons and tons more about how unclean and unprofessional they are… they were very upset with our request to wear booties in our newly shampooed apt we were moving into. Again, cursing at us in spanish. I didn’t tell my roommate what they were saying until after they left because she would have went off on them. There’s so much more that I could say, but I’m tired of writing.
I also have plenty of room for comparison, since the people delivering our new appliances (from Sears) were a world of difference. the Sears employees were extremely courteous, respectful, careful not to scratch or ding anything, and made me feel very comfortable. They were also both spanish speakers, and refrained from speaking spanish in front of me, thinking I only knew English.
In conclusion: I would never ever ever recommend Wrightway moving company to anyone. Not even Oscar the Grouch, and he lives in a trash can.

I had Wrightway Moving do an office relocation and while the move itself was fine, the customer service afterwards left much to be desired.
After unpacking I realized they had not delivered two items, one a plastic floor mat and the other a white stone statute, also they had reassembled a desk backwards.
(1) I was annoyed that I had to follow up two days later about this (after I had finished unpacking) and they did not contact me to let me know they still had some of my stuff and (2) I was told that they had my statute and would deliver it but that the crew claims the plastic mat flew out of the moving truck, cracked, so they threw it away… I guess no one thought it pertinent to tell the owner of that product that they unanimously decided to throw my stuff away.
So I submit a claim with Wrightway and show that a similar plastic floor mat cost approx. $ 85; well apparently they have a clause were they only reimburse 60 cents per pound… so I got $ 17! I did sign an agreement to that clause, however, so that was my mistake for (a) not thoroughly reading the fine print and (b) trusting that none of my stuff would be damaged (or thrown away without me knowing)
I would have recommended them had they not handled the aftermath so poorly but I will not recommend them now!
They damaged and threw away my property without even telling me! Then to add insult to injury, after I had to follow up, they offer 20% of the products actual value!
This was after I paid them $ 577.25 for the move (which lasted from 10 am to 4 pm)

These movers are ok, not bad not great. They showed up with a smallish truck because I was in an apt. They showed up 3 hours early so I was not fully packed — I wanted them to go away and come back when I was ready but that wasn’t going to happen. So they offered to pack some stuff while they were moving but I didn’t want them to because I was trying to mark my boxes. However, when I went in the other room they threw stuff in unmarked boxes so I’m still trying to find some of my stuff (and the last stuff you pack is usually the stuff you need and use!).
The smallish truck did not hold all my stuff, so ½ a room got left. And anything left unpacked due to the early arrival did not get moved either. They also took a lunch break and tried to charge for it — I pointed this out when they gave me the invoice and they took it off the bill (which tells me they knew they were doing it because I’d already asked them if they took a break as I was waiting for some time at the new house for them to show up). It would have been nice if they had more than one hand cart because they were walking those boxes in one… box…at…a…time.
I think they are ok. Nothing broken and the guys were nice enough. Next time I will insist that the appointment time is the actual appointment time and won’t open the door 3+ hours beforehand. And I will have everything boxed the day before, just in case (I’m a busy person so some packing was left to last minute). I also have a better idea of the amount of stuff I have so the «smallish» truck may have been ok if I had a normal person’s amount of crap, so I don’t think I can completely blame them for not getting it all. (I previously moved from a house so I had more than a regular apartment person might — which I told the lady on the phone, but oh well)
The biggest thing is NOTHING GOT BROKEN which is standard for every previous move I’ve done.