Wells Fargo Bank

I am always impressed with this branch everytime I venture inside. Always upbeat and helpful staff that make it such a pleasure to visit. Free Halloween candy and a bottled water for the road after my deposit! :)

I wouldn’t even put a star if u didn’t have to have one to write a review. Worked with a prick named Anthony Peterson (Tony) big mistake. It took way too long for everything and the process of buying a home has still not been finalized. Not even sure where his location is. This is the person you assign to online inquiries? He is a useless employee and should be reviewed. If I had known I was going to have to do the work all myself I would have NEVER EVER have agreed to do business with him. Wells Fargo has definitely showed a decline in quality employees. If you want a headache, the runaround, no communication and to add more stress in your life than by all means pick this prick. I would say so much more but the language I would use is not appropriate. I am shocked there aren’t a lot more negative reviews but I assume people in Texas just don’t care to inform each other or you just cannot find this guys location to review or are just fed up with the whole situation. It’s not even worth it. I just thought someone should let y’all know.

They have a banking officer there named Johnna Adkins who pulled a fast one on me. I came in to apply for a personal loan and unbeknowst to me, she also opened up a savings account, a checking account, signed me up for credit monitoring, and also apparently had me apply for a credit card without my knowledge.
She had me sign on an electronic keypad and told me it was just to apply for the personal loan (she never showed me any paperwork). After I she ran the application for the loan, which I was denied, she handed me a packet. I opened it up and found that it was paperwork and temp checks for a new checking and savings account that she had opened without my knowledge. She then told me that I had signed up for credit monitoring and that and it would be $ 1 for the first month and then $ 13 per month thereafter.
I told her I did not know that I had signed up for these things and was not happy that she did not tell me exactly what I was signing for when I signed on the electronic keypad. I later called her manager and complained about what she did and I also cancelled the $ 13 a month credit monitoring. I think she must have received some type of commission signing me up for all this.
About a week later, I received a letter in the mail from Wells Fargo stating that I had been denied a credit card that Johnna had apparently had me apply for without my knowledge. I was very upset at this point as being denied a credit card like this can negatively effect your credit score and she knowingly had deceived me.
I contacted the Wells Fargo corporate office and filed a complaint against Johnna Adkins. I would advise customers to avoid this lady and ask to deal with someone else at this Wells Fargo on Montfort Drive in Dallas.

I used the drive thru service! Great customer service! The lady was very pleasant and perky. She must have had a redbull this morning.