Vivint Smart Home

DO NOT RECOMMEND! They make you agree to a 3 year contract and they tell you that you can move the alarm system anywhere. However when you move it there are installation charges all over again or if you want someone to take it over again additional fees. To top it off they make YOU take off the alarm system which is a massive hole it leaves in your wall and they don’t assist in any way. There are PLENTY of other alarm companies that are better that won’t leave you high and dry and make you agree to such a long contract.

My house was broken into a few years back and I called several local companies to see if I can get a security system installed right away. Of course when I called, it was after 5pm and as my luck would have it, I was getting voice mails and their hours of operation. I came across Vivint and called them. I was able to speak with a representative and had a system installed in less than 24 hours. I needed peace of mind immediately, and they were able to provide that for me.
I have dogs and they were able to cater to my situation. They were thorough in answering my questions for what I was paying for. They have an app available for apple and android systems and its great to have. My experience with customer service has been excellent so far. I have had them monitoring my home for nearly 5 years and would recommend them. Yes, monthly cost was higher than the local companies I have looked into, but for me, it was worth it when I needed a security ASAP.

Their equipment when working is good. The tech (s) that have come to work on my system are great. The Account Managers are awful: bullying and lying is what they know what to do.
I am ‘counting’ the months when I can cancel. AWFUL.

I see the nice reviews here and there and I was once one of those people until I encountered customer service today. Other than the fact that my account manager was an ***hole, he was also telling me that my service was terminated on Sept 4^th because the panel stopped working. BUT he would put me in for a new panel and 60 month agreement right away. Of course I would have to purchase the panel because the other one failed and they do not make it anymore. WHAAAAAT? hahaha Maybe I was born 2 weeks ago but it wasnt yesterday. Does vivint not monitor the panels? if it stoppped working would that not alarm the company and tell them that service has stopped at the given address??? My house has not been monitored this whole time for fire protection because of the non working panel? I asked for a technician instead to come take a look at it and it will be November 9^th before I can get help. So another month without service. These guys were as great as Mark R’s review at one time. But when you cant help anyone for another month, and continue to charge for the service, and want to charge for a new panel because the old one isnt made anymore, then that is where I draw the line on giving 5 stars. If a fire starts while we are away from the house I hope the neighbors call 911 but by that time there is a good chance we lose almost everything.

Got the system a few days ago. Our sales rep, Leroy, was very helpful. The technician was very knowledgeable and had us set up very quickly. The system works great so far. I will update in the future to let you know how the system works long term.

Hilarious reviews on this site. I have had Vivint for awhile and love them. You do get what you pay for in terms of service and equipment. We had the entire house protected; all windows, doors, glass breaks, motion, etc. It’s expensive but the Sky system is superb. When the alarm is triggered they call via the panel within seconds checking on us. The mobile app works great. So does the control panel and thermostats. We have had a few issues with the camera but their website shows how to fix it. It’s three steps. This is a very good company with a very good product and service. Don’t let the bad reviews fool you. The silent majority buys from this company relentlessly and appreciates them.

Oh my gosh I cannot wait until my contract is up with these people I have them at my business my camera has been out for a long time the red light has been on I’ve called them numerous times and they keep trying to charge me $ 50 for someone to come out and tell me what’s wrong with it or try to fix it. and this is for a business my best bet to anyone looking for an alarm system is go with Time Warner new intelligent home it’s 10 times better!

Words can not express how frustrating it is to deal with this company. They use false advertising and do not live up to anything they say they will do. They sold me one system initially and then everything changed with the installer. Thank God I cancelled my account within the allocated window but they did not note it accordingly in their system. It has been over 90 days of trying to get someone on the phone that knows that they are doing and is simply honest. Do not use this company. If you also look up their bbb rating you will see it is «F».

I waited for more than two days to get someone to come out and look at my system to repair a critical issue after first being told I could «fix it myself» by their customer service. They don’t find faulty equipment to be enough of a priority and would rather court new business than service existing customers. I was told the delay in service was because they were so busy in DFW with new clients. (Don’t let that be you.) Then, they wanted to charge a $ 49 trip fee to send out someone to service their own shoddy equipment that failed. I’d look elsewhere for a security company.

As you can see, 100% of reviews give these people 1 star! And as others have said, I would give them zero stars if the option was there! So let’s continue to spread the word on how ridiculous they are. Will try to keep it short, I cancelled their services in April, and it took them over a month to refund me the charges when they said it would take 3 – 5 business days. Everytime I called customer service, I requested to speak with a manager bc the regular reps have no idea what they’re doing. And even managers get attitudes when you speak to them, completely unprofessional. It is now August, over 3 months after cancelling my services with them and I get a charge from these idiots! I called to request an immediate refund since this account has been closed for over 3 months and the manager I speak with says the best they can do is 3 – 5 business days, with the typical attitude I must add. Will consider litigation if funds are not returned by early next week.

REALLY unhappy with this situation. We have had Vivint for about a month now and the system has continually been broken. I foolishly didn’t check Unilocal before deciding to use Vivint and will be paying the price. Top of the line prices, too! I called today to say I’m tired of the constant problems and constant calls and want to cancel. Sure! You can transfer it to a friend or family member — Ummm… I wouldn’t wish this on anyone else! OR you can pay out the rest of your term. 41 months times $ 67.99 per month. Let me calculate that for you. UNBELIEVABLE! Would definitely discourage ANYONE else thinking about going with them to choose another company. Very poor service.

Had do check on our system. Paid «trip ticket» of $ 49 by electronic payment. Bank shows it cleared, YET their system does not show it. After 3+ calls from them telling had not and was late paying, we will dropping them and told them to come and their stuff or it will left in a bag outside

I’ve had Vivint since March or April of 2013. During that time, I have had numerous problems with the equipment – as in, it doesn’t work. There’s always a friendly person available when you call customer service, to help you «fix it yourself» which never seems to work. Out of frustration, I just have given up. The security system has glitches, and just stops; the remote deadbolt doesn’t work; and the camera isn’t working either.
Today, I waited from 8 – 11 for a tech to show up, and he never did. I called and they promised someone would be there by 1, and at 1:10 I called, stayed on hold, was transferred and then told, my «new appointment» was at 1 – 3, and was asked «if I would be missing my appointment»!!! These people are beyond horrible, and are polite, while they screw you over. They promise everything and deliver NOTHING. Horrible experience, and I am going to find another security company.

I hope everyone reads the other reviews here before they get pulled into the Viviant trap! I wish I had!
Their products are cheap, look like toys actually, and break down right away. Luckily my friend negotiated me a 30 day cancellation policy! They insisted on installing the same evening and was at my house well after 12pm! No matter how much I asked them to come back because I am sick and needed to go to bed they just kept at it and actually called in helpers. I had 3 men in my house and there was no way for me to watch them all.
Within 2 days one camera stopped working. I called Vivint and they said it would be 3 weeks before anyone could come out. A day later the thermostat they installed would not work. I decided to cancel. I was given a hard time because they did not realize I had a 30 day cancellation clause. Funny thing is that they got a technician out in 3 days to remove the system. Over 2 weeks earlier than he could come and fix the camera.
After they left I had holes in my walls and the system I had before had been disabled by cutting the cables. I called for them to fix those and they said it was against the law for them to touch the other system. Not against the law to disable it but against the law to fix it?
I hope everyone that is thinking about hiring this company reads this and the other reviews first!
response from Vivint is too little too late. Can they really believe I would contact them?
Customer S. Comment from Customer S. of Vivint, Inc.
Business Customer Service 3÷12÷2014 Vivint thanks this individual for their feedback, and for taking the time to submit a review via Unilocal!We strive to ensure each interaction with our company is a positive one and we apologize for any poor experiences this customer may have had. We would love the opportunity to rectify any outstanding concerns and we encourage this individual to send their phone or account number to
.

This company is a fraud, and I will be suing them in small claim’s court in the coming weeks. Bottom line, a guy comes by your house, and tells you about all the amazing things they have to offer, gives you a price, and lo and behold, after they put everything in, that he told me I was getting, they bumped the price to $ 75 a month. I was originally told it would be $ 49, but you pay $ 8 for energy savings and $ 11 for a video camera. It’s bait and switch, they have now turned off my camera. Stay away, stay very far away.

RUN!!!
Total Scam!!!
This would be a great system if it worked. I have had them out countless times to fix thier system, it works for a few hours, then crashes. The technology would be great if it worked, but you can’t depend on the system to work. The thermostats will randomly change temps, the system will disarm its self, and will never arm its self when it is programed to .The only thing they are interested in is getting thier $ 80 a month.