Village Dental Care

Been going to this office for 20 years. Service has gone downhill. No one likes going to the dentist and I hate having to wait on the dentist. Over the last year I have had different customer service issues. I’ve confronted Dr. Hardcastle about them, including him leaving me waiting with a temp techinician for 30 minutes. He «says» he is focusing on service now. Had a crown break and wound up going back. Putting in a temporary crown went well, but getting the actual crown in was another round of excessive waiting over 20 minutes. I point out, he kept me waiting and he blew it off. Am going elsewhere, where the dentist respects my time.

I had an ok dentist who sold his practice to Dr. Chei and Wham! I went in to get my teeth cleaned and it was a new world. All new equipment, completely remodeled and updated, kept the best staff and hired additional staff and started offering cosmetic services I wouldn’t have gone to a new dentist just to find. I had him replace two gold crowns with veneers and cap an incisor that was just slightly crooked and had always bugged me. He used a new bleaching treatment and with that and the other work all of a sudden I had seriously beautiful teeth. Teeth yellow with age, and you don’t realize how much. Suddenly my favorite lipstick from ten years ago looked good again. I’ve always taken care of my teeth but I’m really glad I invested more in them — it’s not cheap but it’s all an excellent value. Highly, highly recommend him. Without reservation.

Staff is friendly… BUT had a root canal and crown over a year ago… the crown is so uneven and rough at the base of the tooth, makes flossing correctly impossible.