VCA Love Field Animal Hospital

Stay away if you love your animals. This place is just trying anything they can to take your money.
I had already been debating if I wanted to bring my puppy back here for his rabies vaccination. But after they told me the spca had covered it, I was thinking may as well. I spoke to representatives and asked would we have to pay for an office visit/​exam? Because all I wanted was our vaccinations and to purchase some heart worm preventatives and be on my way. She assured me we would just be paying for the distemper/​parvo vaccinations and our heartworm preventive.
Sure enough, we go in get our shots and receive the preventative and she ends up trying to charge over $ 100. She had told me it was $ 58 for an exam fee, although I had already made it clear I only wanted vaccinations and was told no exam fees?!!
Well anyways — after discussion they did waive the fee cause no way in hell was I paying for that when we had already prediscussed this matter. Now to make things work, the next day (today) we get ready to give him his preventative, right when I was about to open the packet, it’s EXPIRED! I am so frustrated right now, luckily they are closed… Or they would be hearing it. Anyways, that makes me extremely upset because now I’m not even 100% sure if the one I got last month was expired or not.
I will not be returning for any follow ups or medication from any vca.

I want to add a positive comment to my post. The following Monday after my visit the very professional office manager personally called me and left a message wanting to discuss my visit and how they could improve. Again as I mentioned in my previous post how the Dr will call to personally follow up to see how your pet is doing, nice touch, now I have a negative experience with the front desk and the office manager personally calls me to discuss. Her message was very pleasant and heartfelt. I believe she honestly wanted to help. Due to my work schedule I was not able to call her back. I have found a Dr for my pets closer to where I live now so did not call her back but wanted to add a positive note to my initial negative experience.

I decided to try VCA. I did use the free exam coupon for first time clients. Being in the medical field, I understand that a exam, does not include any additional services (testing or medications). It is standard for medications and testing not to be included with a exam.
Dr. Sinapi was great. He did not run up my bill. The staff is very nice and professional. I highly recommend using VCA. Dr. Sinapi is Pookie’s permanent doctor. The location is super convenient for me. Thanks for all your help!
Cecilia

Been going here for years for my two cats. The staff are friendly and the vets are very good. Much better than City Vet. Quality of care is excellent and prices are reasonable.

First, let me start by warning you not to be fooled by the «Free exam for first time clients» coupon. The exam doesn’t cover anything except them being looked at. I took my 2 dogs in because they had itchy ears and ended up with a $ 200 vet bill. Definitely not a free exam. To be fair, about $ 60 of it was medicine, but the rest was exams and ear swabs.
The vet and assistants were friendly and seemed knowledgeable, and the office was nice enough. Not the greatest location, the office is off of Lemmon, which is a pretty busy road and getting your dog in and out of the car could be a little scary.
I was actually pretty happy with the place until I got to the check out expecting a 40 – 60 dollar bill for just meds and ending up with a $ 199 dollar bill. I was tricked by the coupon, so make sure you know what to expect before you go!