Uptown Physicians Group

Service and care level are acceptable. Set your expectations low and you will be delighted. Very much a Self-​Service Station. Front staff and lab techs are great and personable. The only thing I suggest is they dont discuss other patients in front of other patients. Save it for happy hour with your co-​workers. I don’t need to hear it.

I decided to give Uptown Physicians Group a try back in December because I was looking for a family practice physician. I googled and read online reviews from multiple sources and narrowed it down to a few physicians. I called multiple offices to get an annual wellness exam and everyone was booked until the end of Jan 2016 except UPG. So I made the appointment with Dr. Donald Graneto after submitting paperwork. The office was very pleasant and welcoming. I was taken to the room 5 minutes before my actual appointment time. The MA proceeds to take my vitals and asks me a few questions. Then here comes the wait, I was in the room for over 30 minutes waiting for Dr. Graneto. I’m an ER nurse and I completely understand if there’s a patient that requires more time, but someone could peek in the room and tell me that the Dr. is running a little behind. Dr. Graneto finally comes in and apologizes profusely for the wait. He then proceeds to introduce himself and begin the exam with a few questions. Dr. Graneto addressed my concerns and took my medical history seriously. Dr. Graneto is a very caring, kind, professional, and compassionate physician. His attention to detail and patient interaction definitely made up for the long wait. But here’s the best part, Dr. Graneto calls me personally at 7pm two days later to go over my lab results. I’ve never had the doctor phone me for lab results which I thought was a very nice personal touch. I will definitely be returning to UPG for my care and will be sticking with Dr. Graneto.

They take Insurance, (mine a Platinum EPO $ 385/​month United Health Care Insurance), UNLESS you bought it through the Affordable Care Act???

Wish I could say I’ve had the experience that most seem to be having. I move to Dallas from Minneapolis, had a wonderful doctor in Minneapolis, who spoke highly of this office, and the staff in regards to transgender care. My old doctor knew about my job as a Flight Attendant, and so did these guys. Some times due to my schedule I cannot make appointments as I can be called out at the last minute. I tried scheduling a second appointment because I missed one back in April. Only appointment that I knew of, only to find out that I had missed another appointment that I never even scheduled, then to be told they will not be seeing me because they only allow 2 missed appointments. The office manager was rude and never even bothered to listen to me, if you have a policy that is like this maybe you should tell your new patiences about this which was never the case for me. If this is how this office is maybe I’m better not even going, I’d rather give my time and money to a doctor who has good front end staff that lets people know about things like this in the beginning.

UPG addressed my concerns, took my review seriously and my physician and I had a discussion of the previously mentioned bullet points that I felt were unsatisfactory. I’m glad to know UPG reads their reviews and takes the necessary steps to remedy the issue.

Edison is the best of the best. He has totally helped me regain my health and strength. His caring ways, also, helped so much in my recovery. I highly recommend this guy!
Sincerely– happy patient crf

As a patient of Uptown Physicians Group for six years, I am surprised to see some of the negative reviews. When I moved to Dallas in 2009, this practice came highly recommended by friends. When I became a patient, my physician was Dr. Gene Voskuhl who I really liked. Myself and many other patients of his were sad when he moved on to a bigger role outside of the practice. A new physician, Dr. Donald Graneto, came on board and he has been great as well. I have never felt judged by him or felt like I was being talked down to and that is important to me when going to a physician. I’m not sure which of the doctors in the group some of the negative reviewers went to, but I’ve had to see a couple of them before and it was last minute and they were all honest and fair as well. The nursing and office staff are all very friendly, Ruben at reception is quiet but keeps check in moving quickly, which is nice because I typically come here at lunch when I have an appointment. I don’t think I’ve ever sat in the waiting room for more than 10 minutes at the very most. My favorite Nurse is Ms. Rita. She’s very kind and has a great sense of humor. This practice is not one to write whatever drug you ask for, unlike some other offices in Dallas, so that also may be another reason some reviews on here aren’t so nice. The doctors and staff in this office are real with us patients, it’s a fair exchange given that you can come to this office with whatever medical concern you have and not feel judged or like a completely irresponsible person. Sometimes the medical advice may not be what you want to hear, and while news may not be sugar coated, it is their professional opinion, and the physicians are all very experienced and have a wealth of knowledge. They may diagnose a condition but refer you to a specialist who has the latest training and knowledge of the latest treatments in dermatology, gastrointestinal medicine, cardiology, etc. I highly recommend this practice.
If you are looking for a concierge who will validate your bad decisions, doctors who practically hand patients a prescription pad and let them write their own prescriptions, have no sense of accountability, or simply just aren’t able to accept responsibility and follow a treatment plan as recommended, then you will likely not enjoy coming here for your health, wellness, and medical concerns.

Uptown Physicians Group is great! I’ve been seeing Dr Lee for about 10 years, when I moved to Dallas, and the entire team is very helpful and professional. I’ve moved around the country a bit with my work, and this is one of the best care teams I’ve experienced. And their list of referral practices is very good too. I’ve recommended Uptown Physicians Group many times. The negative posts are very surprising to me; not at all what I’ve experienced. Makes one wonder what the patient may be like or expecting?

Uptown Physicians Group is fantastic. I’ve been a patient of Edison Leary with Uptown for over a year and I cannot say enough good things about him. His care and follow-​up has been spectacular and is second to none. In fact, when I had a specific concern that made me particularly anxious, he followed up with me every couple hours over the course of several days. He went out of his way to go above and beyond! This kind of care is very hard to find — but you will find it at Uptown. Edison Leary has been absolutely fantastic as has the rest of the staff there. I’ve always been treated very well by the friendly front office folks and the nursing and the medical assistant staff are exceptional. Also, when Edison was out of town, I also had the opportunity to see Marc Tribble and also Eric Klappholz. They were great as well. These guys are genuine and really care. They take the time to talk to you and understand what’s going on. You won’t be rushed through and no one is watching the clock. Thanks Edison and the entire Uptown team. You guys are the best!

During the time I lived in Dallas, this was my PCP office. I never had any issues with the office, other than they ALWAYS collected my co-​pay though I only came in for routine/​preventive physicals that are covered at 100% by my insurance. Okay, whatever. Dr. Graneto, who was my PCP, is a great, caring, compassionate, and knowledgable doctor. I cannot say a thing negative about him. My dis-​satisfaction with the office, is indeed the staff, that can be very caring and ind on one day, to very sassy and uninterested the next. On top of this, my last physical has caused me to feel differently about the office.
The only times I have come into the office while I was a patient here was for an annual physical or routine vaccinations. So, for my last physical, I call and schedule a ROUTINE physical (please understand that I stress ROUTINE because I am in healthcare and know that anything other than Routine, will not be covered at 100%). The office receptionist schedules this appt for me. I come into my appt with Dr. G and we go over my routine physical. I even asked him a question that I was not sure if it fell in the realm of routine, but told him not to answer it if it did not fall into my routine appt, since I was only there for my routine physical and didn’t want anything subject to my deductible. I was sure to stress, ROUTINE physical, okay :) He ended up answering the question as it was okay and within the realm of the appt. Now came my lab work — though I was only, only, ONLY there for routine service, Dr. G decided to order an entire panel of lab work outside of the routine tests. Me not knowing what he wrote on my order, went to their lab in the office and did everything they told me.
4 weeks later, I receive an urgent bill from Quest Diagnostics with a pretty high patient balance. Knowing that this can’t be correct, I call UHC and ask why they didn’t cover my routine lab works? As it turns out, Dr. G ordered way more than a routine lab work panel. After going back and forth with the (very nice) billing lady at Dr. G’s office, she apologized profusely for this, never acknowledged the fault, but essentially told me there was nothing she could do about it bc it had already been performed. Of course I was upset about it! I then brought up why I had been charged every time for a routine copay? She looked into my account and said that this was incorrect and the office should not have collected my copays and initiated a refund for me. Thank you! But this leads me to question the office’s front desks billing integrity —which is a whole differs review.

Terrible practice policy. I called with a terrible stomach ache probably due to an ulceration or some sort of GI issue. I wanted to be seen right away, explained this to the receptionist and wanted to check the availability of an immediate apt and whether or not they accepted my insurance. The rude man they have as a receptionist told me that he couldn’t assist me unless I had filled out some paperwork they had online. I briefly told him what type of insurance I had, which is nothing bad, by the way, as it is a PPO plan with a vast network, but he brushed me off and asked me to fill out the form. He wanted me to fax the forms, but having no fax, he reluctantly agreed to give me an email address for me to send the paperwork. I really don’t understand who has a fax anymore, but whatever. I sent the first email and for whatever reason it bounced back. I called explaining what had happened, and this man was so rude to me, treated me as if I was an illiterate and pretty much told me that the address he had given me was the right address and if that didn’t work for me there was nothing they could do, and I could just get over it and move on.
I did attempt two more times to send the paperwork until on my third try it went through. I was already weary about the practice, but being the wife of a healthcare provider myself, I felt guilty of judging the practitioners by their front desk staff attitude.
At this point, an entire day of stomach pain, acidity, reflux etc had gone by, with me navigating their stupid new patient policy. Today, the second day of the ordeal, I received a call from the same rude receptionist to let me know that they do not accept my insurance and wishing me luck.
Wouldn’t it be easier to spend another 5 mins with the prospect patient over the phone to first and foremost check if you practice is in network, before having them go, while in pain, through this entire ordeal? Really? this just made it totally clear in the case of this practice, it’s all about the money, zero about patients’ health and well being.
Take your business somewhere else. A key element of being a good doctor is to have the appropriate staff and policies in place to help your patients navigate the healthcare system in the best way possible.

The front desk staff is incredible. The rest — well not so much. I left my doctor of 5 years due to his staffs rudeness and was recommended to go to Uptown Physicians Group last February. In the nearly 10 visits, I saw the actual doctor once. From then on it was his P.A. who while nice, never really listened to my concerns. It went downhill further when I received a statement in November for charges from March and April. The statement shows that the insurance paid the EXACT same amount as I was being billed. The statement shows nothing as far as what the charges are for. Just balance forward. When i inquired, I was told that was a carry over from their previous billing system. Finally after numerous emails through their portal questioning it, I received a call. She was somewhat friendly and stated that this was the way the system works and there was no statute of limitations on how long they had to bill me. Honestly as I get older, I want a doctor who takes the time to listen to my concerns and addresses them. I also want a doctor that has their accounting in order and doesnt bill for supposed charges 9 months later. If you are looking for a new doctor and dont mind these issues — in and out in 15 minutes — this is your office. If you expect more — stay away.

Donald A. Graneto, M. D
The best Dr. in the Metroplex! A great family Dr. What impressed me most when I first visited him, he actually called the next day with my lab results, and I thought wow, what Dr. makes call’s to patients anymore. Dr. Graneto is very detailed oriented and will always let you ask him, «if it was you, what would you do» which a lot of Dr.
s nowadays will not do!
The Staff is AMAZING, I have never been to a family practice where they take such concern and get to know you. If your sick and need to get in to see the Dr. they are great at seeing what they can do, instead of saying, you’ll have to wait a week or calling if their is a cancellation!
It’s very rare you find a group like uptown and their staff or a Dr. like Dr. Graneto!
The best group in Dallas bar none!!!

This is a practice staffed by people who genuinely care about their patients. From the warmth of the reception desk to the upbeat team in the lab, you feel welcomed all-​around.
I especially want to note the great care and attention given by a fantastic physician Dr Donald Graneto. Dr Graneto is knowledgeable, patient, listens, and explains options clear for patients and gives time and empathy of himself that has become a rarity in modern medicine.
Prior doctors would have nurses or others call with lab results, but here you get a call directly from the doctor so you don’t get just the number, but what that number means, verification you understand or to answer any questions, and next steps (if any) to take.
Dr Graneto has been very accessible (often when other specialists seem to busy to even give you the time of day) and making appointments has been easy to do.

Terrible terrible terrible. GET ORGANIZED FOLKS! I called because they were on my list provided by my insurance. Some guy answers the phone and puts me on hold, then never comes back. I call again, a different guy answers. I told him I would like to make an appointment. He wouldn’t even discuss my situation or appointment options until I printed out their online paperwork, made copies of my insurance, faxed it to them, and when they verified my insurance they would call and discuss with me. As annoying and unconventional as it sounded i did it. I waited a day, never heard back. I called again, a guy answered and said he found my paperwork but they haven’t gotten to it cause its first come first serve. I asked him an ETA he said it would be a few days. SCREW THAT. I called another doctor immediately got an appointment over the phone and told them what to expect as far as my issue. SIMPLE AS THAT! I called this office back and asked them to remove my paperwork and not pull my records. This girl that answered asked if I was a new patient I said I was gonna be. She said my paperwork was not in the new patient file. WHAT THE HELL!!! People seriously. Get it together. I had to call, print and fax just to wind up cancelling what I already could tell was gonna be a disaster. If you cant follow up to get a new patient, what makes me think you’re gonna follow up if I have an emergency or lab results. Too many peas in one pod.

I wish I could say that I had the good experience that the other reviewers had. I recently relocated from the Los Angeles area and decided to choose Uptown to be my primary physicians. I called about 60 days prior to my move, completed all of the paperwork, had my records sent from my providers and made an appointment for a week after I got here. Just a week before my appointment, I received a call from their office that the doctor with whom I had an appointment was going to be on vacation during my scheduled appointment and would not be returning to the practice. They rescheduled me for their first available date — 3 weeks out. I went ahead and made the appointment.
The day before my appointment, I got a phone call from their office confirming my appointment for the next day at 2:00. Funny, I had 12:30 in my calendar, but, okay, I probably screwed it up somehow, so I changed my calendar. I showed up at 10 minutes till 2, paid my co-​pay, and sat in the waiting room.
About 10 minutes later, the front desk person called me up to inform me that my appointment had been at 1:00 and the doctor I was supposed to see had already left for the day. He would, though, be happy to reschedule me for the next available appointment (I didn’t ask, but I’m guessing that it would have been another 3 weeks out).
Obviously, I told them to nevermind; I am quite capable of finding another physician. Maybe their doctors are the best in the Dallas area. Maybe they practice great medicine. But, if you can’t see them because they’re so booked and if they consistently mis-​schedule and break appointments, then what good does it do to be a good doctor?
I wish that I could say that there was SOMETHING positive coming out of this experience — somebody who was particularly friendly, helpful, apologetic, courteous or polite — but, there wasn’t.

I found Dr. David M. Lee through my insurance plan a number of years ago when the doctor I had previously been seeing dropped off the insurance network. I basically picked him at random since he was close to my apartment at the time and had an opening.
It was a good find. I like doctors who are first and foremost people. It’s important to know your field and be competent, but no one is perfect, and I respect a doctor who can say «I’m not sure, I need to do some research.» When I first started seeing Dr. Lee I was very sick and kept getting sicker with symptoms that seemed viral. He had me tested for all sorts of things, that kept coming back negative, but I kept getting worse. It took about six weeks but he finally figured out that I was having an allergic reaction to some medication prescribed by another doctor (it was an atypical reaction for that medicine, which is why it hadn’t occurred to anyone sooner). A few days after I stopped taking those pills I was back to normal. He never once tried to convince me it was in my head, or gave up, or pretended to know what it was when he didn’t. And, he really seems to care.
That’s what I want in a doctor.
If Dr. Lee is out, they are happy to make you an appointment with one of the other doctors pretty quickly. I saw Dr. Voskuhl (sp?) once when Dr. Lee was at a conference, and he seemed to be a caring doctor as well.
I will mention, for full disclosures sake, that the Uptown Physicians Group practice caters primarily to the LGBT community. I didn’t know that when I first made the appointment since as I said I found Dr. Lee through my insurance plan. Personally, I don’t care — he’s a good doctor and just because I’m not gay doesn’t mean I’m so physiologically different he can’t treat me just as well as their usual clientele :) And I never was made to feel out of place for *not* being gay as a patient there. I only mention this subject since I know there are unfortunately still plenty of homophobes out there, and I would not want to inadvertantly send one to this clinic where they would probably not be comfortable (and worse yet, say or do something to make the staff and patients there uncomfortable).

I have never experienced customer service and genuine caring at a doctor’s office like I did today.
This was my first visit to UPG and to Dr. Brady Allen. I arrived 10 minutes before my appointment. I was surprised to be led back to the exam room right on time. 2 or 3 minutes later, Dr. Allen took me to his office for a private consultation. He was thorough, friendly, professional and really easy to talk with.
Back to the exam room for my physical. I did not feel uncomfortable at any point during the physical. It was really thorough.
I was then given a tetanus shot and sent off to get blood drawn.
The entire staff was friendly, professional, funny and kind. I was out in 45 minutes.
At my old doctor’s office I would have still been waiting in the lobby to see him.
Personable, professional, thorough, kind and genuinely concerned about me as a person.
I’ve never even considered writing a review about a doctor before. Felt obligated to this time.
If you need a doctor in Dallas, go see these guys.