Trowell & Turner Automotive

Back for more quality work… these men are honest, fair and reliable. I hope they keep running as long at Least as they have kept my car running – 15 years.
Terry and Larry I thank you, and all of your crew (thanks Quan for your expertise on our foreign cars).
I always see their bays filled and anytime I come in they speak to each and everyone with professional courtesy and respect.
Today got me in at 4:30 and had a part delivered before 5 and had me out by 5:30; transmission problem.
Hanks gentlemen for once again keeping my Subaru up and running!

First off let me start off by saying I am no car mechanic although I can do the obvious like change a tire and replace a battery.
My car started acting up in the morning I barley made it to work, so during my lunch break I was googling auto shops near by and I came across this one so I figured I give it a try. So I drove my car which barley made it there btw. Upon arrival I spoke with what I thought was a genuine honest guy by the name of Terry which I believe was the owner, after talking to Terry about the problems with my car he seemed very nice and would take good care of my car they even gave me a ride back to my job while they looked at it! So a few hours passed and I decide to give him a call back to find out. AND GUESS WHAT! He found the problem! He told me that it was the electronic throttle control, so not knowing much about cars I asked him how much it was going to run me he told me $ 750!!! I told him I did not have that kind of money, he kept pressuring me that he could have it fixed in 3 – 4 hours, I just decided to get it towed back to my house and oh boy when I showed up with a tow truck everything changed the whole shop was rude to me and gave me the most evil look, I talk to terry and he said that it took his tech 4 hours to find out the problem very Rudely to me and I paid him 50 $ just to find out the problem!!! By this time I just wanted to hurry and leave…
The next day I went ahead and pop the hood just to see if I could see anything and guess what? There was a little hose that was cut in half right on top of the intake, I took it off my self it was so easy!!! I went to auto zone and ask them if they had the little rubber hose and they did!!! They even gave it to me for free and said it was from there junk pile… So I went back home and put it on… And guess what my car works like a champ nothing is wrong with it anymore!!! I would highly recommend to stay away from this place if I could post picture on here I would with the receipt and the part it really needed. This place is a scam stay away!!!
Terry was trying to snake a hard working American for 750 $ when I fixed it for free

ABSOLUTELY love this place! I cannot believe I found such a reliable, great and friendly mechanic on my first try here in the Dallas area. They are amazing to work with, are HONEST and will not rip you off. They also will take you to work if you need to drop your car off, which is a huge plus.
Before I bought my new car, I practically lived at this place and was in every other week for my 15 year old car. Larry and Terry were always so nice, explained everything in detail (even offering to talk to my dad or boyfriend if it went over my head) and would honestly tell me if I needed work done or if it could wait. There were many times I came in here when my car was making a funny noise, and they would reassure me that nothing was faulty and didn’t charge me a thing when they could have easily made something up and charged me for looking at my car. There was also a period of time when some water component was having a slight leak and they offered to let me come in each week and help me replace the coolant while I got the money together to repair the part.
The fact that I found a mechanic that will tell you when NOTHING needs to be done or you have some time to get your brakes/​shocks/​etc replaced means that I’m a customer FOR LIFE. I refer all my friends here and tell them that if Terry and Larry tell you that you need something on your car done, then it means it absolutely has to be done. At the end of the day you know you’re getting a fair estimate and an honest and experienced opinion from people that know their stuff.

I am so incredibly happy with this shop! I’ve been taking my truck here for about 4 years now. I drive an old 1985 Chevy Silverado that needs some attention from time to time. Both Larry and Terry have been very helpful. Every time I have taken my truck in, both of these guys have taken the time to give me full explanations as to what the problem is. Terry especially is that rare kind of mechanic that also has good communication and people skills. I’ve owned my truck for almost 15 years now and have had a lot of work done to it. Terry has been, by far, the best person I have ever worked with.
I recently had my carburetor and starter rebuilt as well as had radiator and brake work done. It’s like my truck has a totally new personality.

I, then we (married got family, kids grown & got cars) have been using Trowell & Turner for nearly 30 years. I found them on a recommendation from NAPA after a certain national brake shop chain had quoted me $ 1,000s to fix a problem that T&T repaired for under $ 200.
They have always been honest, forthright & happy to fix the problem in hand without tacking on all sorts of other billing opportunities. Their problem solving is often creative and they seem pleased to suggest a cheaper alternative rather than the dealer practice of replace all parts, suspect or not. They also treat women professionally with none of the «hey, little lady, let us fix your car while you get your pretty nails done» attitude from many other shops.
Great place to take an older car. If you’re a race fan get the story of Jiggs Trowell, the shop’s founder while you’re there.

Overpriced, unprofessional and rude girl answering phone. We have been to this shop multiple times and every time ended up with conflict. The only reason we went back and tried again was because it was close to my daughter’s apt. They tried to charge 2 – 3 times the cost of a simple battery to my daughter and I called them and they said they have to charge high prices to keep mechanics? It was too big of a hassle to leave. Another time she needed a simple light bulb in back light and they said it would cost $ 40. She took it to auto parts store and they did it for $ 8. I called them to let them know they once again were over priced. I was hoping to help them from doing it to another customer. Not the case. The next time she was desperate and just needed coolant they refused to help or even talk to her. Actually we are now happy to never return to a rip off auto mechanic. Find another shop.

I’ve been taking my car there since I moved here in 1992. I tend to drive the wheels off whatever I have so I need a good shop. I’ve moved around the area a few times so at times it’s been a haul to get over there, but I think they are worth the drive. They have been very good at determining what needed repairs and when was the best time to have those done.
I get oil changes done close to home and they always give me a list of things I need done. Trowell & Turner have been very good at letting me know what are legitimate concerns and which are not. (i.e. told I needed break pads when I still had 15,000 miles on them.) When friends talk about what they spend on car repairs, it’s easy see why I like these guys so much.

I was very disappointed with the service from these gentlemen, given the high ratings they have received from other sources. They claimed to do work on my car that was not done– for example, they were supposed to replace the serpentine belt. When my son took my car on a trip the belt broke and he was stranded in the middle of nowhere. When he finally got to a VW dealership he showed the broken belt (that was still hanging in the engine compartment) and the service technician stated that the belt was at 7 – 10 years old– probably the original belt (on a 10 year-​old car). In one other case, they actually made the car worse when returned to me than it was when I turned it in to them. I will never return there.

This is a wonderful place to take your car! Car repair is usually expensive so knowing it’s being done by truthful experts is very reassuring. A friend recommended them to me after my vehicle broke down. I knew instantly that something very major was wrong and was terrified about the expense. But, not only did they send an awesome wrecker, (Newman’s wrecker service) but they actually tried to save me the expense by making sure I needed one! One of the men that runs the front of the shop (terry) asked me all sorts of questions about the details of the breakdown. Even though we determined I needed a wrecker, I appreciate the time he took trying to save me the money. I don’t think too many other shops would. He also explained what was wrong with my car, what had caused the breakdown, made sure I understood what was going on with it, and when I didn’t completely understand he drew me a picture! He gave me options and advice throughout the repair. Trowell and Turner Auto made a very scary event in my life a lot easier. They even came and picked me up at work when my car repair was complete! I was extremely impressed and again greatly appreciated their customer service and expert advise. I determined they were experts by the way treated me, the way they explained everything to me, and by the advice they gave me. But After the fact I learned this is a family owned shop that has been in business for over 60 years! Wow! It’s really wonderful having businesses like Trowell and Turner in Dallas. I recommend them to everyone!

I took my car here on the recommendation of a coworker to determine the cause of a check engine light on in my 2006 Mazda 3. Larry was very nice and performed the initial diagnostic reading at no charge, but when they couldn’t determine the cause for the reading at first look, charged me $ 105 (an hour’s worth of work) to do full diagnostics. He then called to inform me that it would be $ 400 all told to fix the issue (the thermostat needed replacement), but that would include the $ 105 I’d already spent.
Larry was a good sport about the fact that I wouldn’t have another $ 300 to spend for a few days and told me I would be fine to drive around on the car in the meantime as long as I didn’t take it out of town. However, when I went to pick the car up that afternoon, I arrived 5 minutes prior to «closing time» to a completely shut up shop and not a person in site. I received a phone call at 7:30 the next morning in which he was very apologetic and offered to send someone out to get me so I could pick it up, but I don’t understand why he would make that call and not one at 5:20pm to see if I was around the corner before closing up and locking my car in.
At first, the price sounded like a decent deal, and I had been told by my coworker these guys were honest and reliable. However, calling around to several other repair shops indicated that the $ 300 for repairs was a bit high and $ 105/​hour for diagnostics was about $ 20 over what most people charge. I ended up taking my car to Alternative Auto on Oak Lawn and saved myself $ 100 for the same work.
These guys are very nice and knowledgeable and I do think they will tell you if you don’t need something fixed, but their prices on the work they do recommend are a little high and the faux pas in locking up 10 minutes early without letting me know really soured me on my whole experience there.

They did good work on my car and kept me well informed. I took my car there after the dealership quoted me a high dollar to fix part of the power steering that I had no signs of being broken. They said it wasn’t bad and could wait to be fixed but their quote for the full fix was a good amount less than the dealership and the car was already there so I had them go ahead and fix it as a precaution. Mostly it is a reminder that dealerships rip you off.