TRA Texas Refrigeration & Air Conditioning

I contacted TRA about a bid on a new higher efficiency A/​C system in my just-​purchased home after seeing an ad in one of those magazine-​style flyers the USPS crams in your mailbox every week. I called and spoke with Heather and explained I was looking to evaluate the efficiency of my current system (original 13+ year old system) and, if appropriate, look at upgrading to a modern higher efficiency system to cut cost on my electric bill. She said a rep could come by to evaluate and discuss. I told her my schedule was flexible, so asked what worked best for them. She said the rep would be there between 11−2pm that day. At _2:45pm_, Heather called to say that her «sales counselor» would be there in the next 45 minutes. At _4:15_, a very-​rough-​around-​the-​edges repairman showed up, and when I opened my door, he walked right in uninvited. He’s lucky my Australian Shepherd didn’t eat him… because he should have. After sorting out the inappropriate introductions, I explained again what I was looking for… an evaluation of my current system’s EFFICIENCY, and if appropriate, a bid on a higher efficiency system. His «evaluation» was as follows (in its entirety)–
1) «Is the house cool enough for you? If not, we can install a bigger unit.»
My response was that a) it is cooling just fine, but uses a LOT of electricity to do so, and b) according to my research, bigger doesn’t make better.
(Note: according to This Old House plumbing and heating expert Richard Trethewey, «a bigger unit» is NEVER a solution for better cooling unless the unit wasn’t the right size in the first place– there is only one CORRECT size unit for cooling a given space, and going bigger is actually a bad thing.).
2) «That’s just the way it is here.»
I then foisted technical information about my current system on him (because he didn’t bother checking into that the begin with) that indicated it is a SEER 10 unit. I then suggested that going to a (for example) SEER 20 unit, I might see… per the math, a 50% improvement in electrical efficiency. The unnamed rep guffawed like that was ‘a bunch of expert mumbo jumbo.’ So, I asked him to wrap things up sinc e this had clearly become a real waste of time. He volunteered that he’d write up a quote on a SEER20 unit (then corrected himself with «5 tons only come in SEER 18») and send it to my email address that afternoon. That was _​6_​days ago.
So, I go elsewhere and let my fellow Unilocalers know about my experience with TRA. It appears I should have reviewing their appalling Unilocal profile before calling.

Don’t be fooled by the Christian fish displayed on their website. They should have an upside down cross. I bought an Amazon Local deal for the 18 point tune up and I had pretty much the same experience happen to me as others have posted. Two no shows. They said their computers were down. How about pen and paper next time you big dummies! I can only imagine what type of service is conducted when they show up. AVOID!

I sent the comments to TRA contact us email few days ago and I also filed a complaint on BBB and sent copy of the same and no one from TRA has replied. I do not know what to assume of no response. My only recommendation to the readers of this review is to be on alert for using TRR service.

Not worth the groupon. They came out and i suppose an
18 pt inspection is all done by eyeballing. Wasted money.

wish i could give them 0 stars. bought a groupon in june and when i called to make an appointment i was told that they are booked and i couldn’t make an appointment for 2 months! seriously?! ok. so i waited until august to call again to make an apppointment. i was happily surprised when i was able to make an appointment for the next day. unfortunately they never showed up or called. i called to see if they were just running late but was told that they didn’t have my phone number and couldn’t make the appointment. i asked them if they have the address and they said they did. ok, why not just show up then? they said they can reschedule for later that day but i said no thanks. i gave them 3 tries.

bought a groupon for an AC tuneup in may. had the appointment scheduled for june. before that one they called to reschedule for today 9−11am. called to verify someone was coming out. and was told that they were no longer honoring the groupon (it doesn’t expire until 9.18.13) and that i wasn’t in the system for today. they said i could be squeezed in tomorrow or wednesday but that was all they could do. i reported that this rescheduling and missing appointment was not my fault or issue to begin with and that the groupon didn’t expire until sept. still i was told it would not be honored and that i needed to go back to groupon for a refund. these folks are very rude and unprofessional.