Tlc Event Rentals

TLC was very professional and was very helpful … I ordered the wrong glasses and they corrected the problem the same day. Very efficient. Marcus, who delivered my stuff, was proactive in making sure I got everything I needed. Also, their prices were lower than any place I could find. Can’t say enough good things about this company!

Although the reviews gave me cause to be leary, Britt Hammond did not lead me astray! Everything was delivered on time and set up correctly, per our direction. Fundraising can be a challenge but Britt went out of his way to ensure our success. His professionalism and attention to customer service was a great relief. Truly a person who cares about what he is doing and the relationships he builds with his clients. They were a bit less expensive than other event rentals in Dallas, which was also a blessing since we all know that every penny counts when you are trying to raise money for a good cause. Again, thank you Britt and TLC.

HORRIBLE event rentals! There is a reason why they are so inexpensive. I wish I would’ve believed all of the Unilocal reviews I had read before.
I ordered 30 natural wood chairs. Not only were they dirty from the previous event (didn’t even take the time to clean them before delivering to my house), there were nails exposed in the seat cushions. These chairs were very weathered and had wood splitting on nearly every chair. I called to let them know how dissatisfied I was and they told me they would replace the chairs for a «better» quality chair, but i would have to pay $ 5 per chair. My event is today and what they don’t realize is you can’t get back to the client and be like «oh by the way, you need to shell out even more cash now.»
If I would have done it over again, I would have gone with the MORE EXPENSIVE company and not this one.
DO NOT CALL AND USE THEM!

I ordered several party supplies/​linens from this company, and though the prices were relatively reasonable (still pretty expensive) compared to other rental companies, the customer service was lacking.
Though an extra delivery charge was paid, I was instructed that the delivery would be dropped off at the bottom of my staircase in order to save time and because it was too heavy a load for the guys dropping them off. Isn’t that what a delivery fee is for? And how long can it take to walk up one small flight of 10 or so stairs? Disappointing to say the least. So there I was: all 5 feet of me left to carry a tub of linens up the staircase myself.
Communication with the company was also a bit of a hassle. I had to contact their office several times repeating the same information that I had already previously provided: address, directions, etc. The items themselves were great and arrived timely, but there is certainly a lot of room for improvement in the customer service department.

I would avoid this company at all costs, they are unprofessional and do not follow through on their obligations. We hired this company to provide ceremony chairs, chair covers, and a PA system for our wedding. They had agreed to deliver everything at 4:30p the day of the event. However, they did not show up on time, or anywhere close to being on time. I had to call the emergency number at 4:50p to see where they were, and was told «They were running behind so we’d gotten pushed back». Which was news to me, since nobody bothered to call and confirm. As a result, our guest had all arrived before they had a place to sit, including our elderly guests, and our ceremony started 30 minutes late.
Also, because they PA system arrived late as well, we did not have time to do any kind of sound check and once the ceremony stared we realized quickly that the delivery guys had set it up incorrectly. After the ceremony we had a very difficult and tedious time figuring out how to fix it.
Finally, as the ceremony was going on, the deliver guys attempted to exit down the isle rather than go out the back door! WHAT! Who would do such a thing.
Long story short… This company is not any cheaper than the competition, and they are far far less trustworthy.
As of now I have sent an email over to see how they intend to make this right, but I have not heard back.
Aside from TLC rentals our night went perfectly, but it’s just sad that they put such a damper on our special day.
**UPDATE** TLC Rentals did refund a small portion of our costs, but not near enough to make it work even considering to do business with them again.