The Washouse Laundry

Being where this place is located, I’m surprised there aren’t more pictures and reviews! There again, this place is definitely tucked into a small strip, and you would have to know where to look in order to find it.
I bought the Groupon back in December, but had several confusing situations in which I could not use it. I brought in dry cleaning, forgetting/​not reading the fine print that dry cleaning was not a part of the discount. I wasn’t annoyed by this, as I frequently delicate wash all of my clothing, and I had plenty of washing items for them to take care of for me!
They were very kind in honoring my groupon despite its expiration. They did an AMAZING job on washing and air drying my delicates, and I have used their dry cleaning services multiple times, as well. It is a family-​owned business, with the mom doing the majority of the washing and sorting and her daughters helping with the counter and other tasks.
Thank you for the amazing services!

I’ve used and liked this business for the past year. Sadly my opinion changed the last time I took a load of laundry there. On collecting my laundry, the load (and charge) seemed much lower than usual. On getting home and unpacking my laundry I noticed that there were several items missing — including a large (new) bath towel and sheets. I have been back to the business several times to search for my missing laundry, with no success.
Wash House has lost a customer.

Friendly staff timely service. I hate doing laundry and this is a godsend. I even bring them some hangers so I don’t have to fold anything at all. Similar to the other reviewer I have sensitive skin as well and cannot use the all free and clear. I do agree that they fabric softener is quite strong for my sensitivities. I don’t really think it’s fair to blame them since it’s my own sensitivity and so I choose to have them use my own detergent. I don’t mind because at least I don’t have to wash and fold clothes. I’ve been to a few wash and fold places in the Dallas area and this so far is my favorite. I think the price is reasonable and have never had any issues in my 2 years of going to them.

**Coming from a local, don’t waste your time with the Wash House — GO TO J R COIN LAUNDRY ON 4234 MAPLE AVE WHERE THEY HAVE A BETTER DROP OFF SERVICE: $.99/​LB FOR WASH, DRY AND FOLD OR HANG. SAME DAY PICK UP (9PM THE LATEST) IF DROPPED OFF BY 4PM — OPEN EVERY DAY OF THE WEEK!
This establishment needs better business practices.
1^st time I ever used this place was because I needed same day service. The website said to drop off by 10:30am for same day p/​u @ $.99/​lb. Got there before that time, and the associate said it would be ready next day… that I was supposed to have been there before 10am and site was outdated! Ok, whatevs — they should’ve had the right info on the site, but I should’ve known better and called beforehand to verify the info. Delayed my trip and picked up the clothes the next day — was charged $ 1.09/lb versus the $.99/​lb. When I mentioned to her what the site said about the pricing, again the response of the site is out of date and it is what it is. To me, best business practice would have been to honor what the site said regarding same day pick up and pricing, but the lady wasn’t having it… most likely because her hands were tied and she was just a worker bee.
Gave them another chance to redeem themselves this weekend — got there b4 10am Sat because I needed to p/​u same day. This time I was told that it would be ready by 6pm Monday (they’re closed Sun) because they were really busy — I told her I really needed it same day and that I made sure I was there before 10am. She didn’t care — got another «we’re busy, so it’ll be ready Monday by 6pm». Walked out with my hamper of dirty clothes and will never go back!
Luckily, I remembered JR Coin had a drop off service and as it turns out, a better deal! They’re super friendly, cheaper, have more accommodating hours and will hang anything/​everything at no additional cost!

SADLY NOT SAME DAY SERVICE. NOT EVEN NEXT DAY.
It says SAME DAY on the the front of the building in 2 foot tall lettering, but when I went to drop off wash & fold Wednesday before 9 a.m. they told me that Friday was the earliest they could get to it. Told them I was flying out Friday morning so I didn’t mind that I couldn’t get it back same day but that I needed it by end of day Thursday. No dice. Not possible.
Sadly, I can’t trust this business.

Love this place. The only way it could be better is if they came to your home and physically put away your clean laundry in your dresser and closet.

Best money spent! Love this place

Great service. Always reliable with the time for pick-​up!

DO NOT GO IF YOU HAVE FRAGRANCE SENSITIVITIES, MY CLOTHES ARE RUINED
I dropped off 60lbs of laundry expecting to be able to wear it. I know, I know… that’s a lot of laundry! After a while of procrastinating and unpacking all the laundry from my recent move, I decided to let someone else do it. Besides, I had several vouchers from Living Social.
Here’s the situation. I get busy sometimes and laundry does not always get done. I really need a go-​to place to let someone else wash and fold it. In all honesty, it could make life a little smoother for everyone in the house. I have a serious allergy to fragrance — fabric softener and strong detergent give me problems. I’ve been all over google looking for a free & clear laundry service, this is the one that actually states that they can accommodate you. They state that they can work with any situation you may have regarding your clothing.
The staff is friendly and nice. If I wasn’t so crazy allergic to fabric softener, I would love this place. It would be my favorite. The clothes were cleaned promptly and folded ever so nice. This is the first time I’ve ever put folded underwear in my drawer. I just don’t fold these things and my fiancée expects it. Win-​win!
I asked for no softener and for them to use All free and clear. My clothes came back smelling like a box of softener. I went on 2 different occasions, dropping the loads off 30lbs at a time, one day apart. I have 60lbs of laundry that I can not be around. I’m on three zyrtec (is that safe?) and my face and body are so itchy I can’t stand it. My head is pounding. EVERY PIECE OF LAUNDRY HAS TO BE REWASHED. Simply rewashing it won’t do, that fragrance clings to EVERYTHING. I’ve googled a million times how to get the scent out of the clothes and its doing a minimal job of getting the fragrance out. I’m washing on the heavy load with simple green and oxiclean with a double vinegar rinse. All in all, it is costing me twice as much in water to re-​wash the clothes and I may not even be able to wear them. In fact, its a triple whammy — I paid to have them done, now I have to rewash at least twice — twice the water use.
Even more, as I have the clothes in the house, my allergies are going insane. They’re in the side room and I can smell them all over the house. This is serious. My throat has been sore since they’ve been here. My face is itchy and slightly swollen. Was it worth it to buy the living social deal? NO.
Would it be worth it if I could be around that much fragrance? Sure! That’s why they even got some stars in the first place. Some people love fragrance. I am not one of them. Its not that I don’t like it, I just can’t be around it. If you have fragrance allergies, stay out of this place.

Wow Groupon did me a solid. Had no ooo idea about this place until it popped up on groupon $ 10 for $ 25. I recently moved and got way behind on laundry and my son mixed clean with Dirty clothes and so I amassed several laundry hampers worth of clothes that we dont even need to wear right now. I stuffed them all in 2 lawn size trash bags and dropped them off here afraid of what it might weigh being it’s priced per pound to clean. Surprisingly, it was only 37 pounds and totally worth $ 37 to catch up on hours worth of laundry duty!

I have used this place for years! I am a big fan! They do bundle clothing and dry cleaning which was a major time saver when I was in college. They always do a good job on my clothes and the prices have not changed nor are crazy expensive! They people who work/​own this dry cleaner are always friendly and make an effort to remember your name/​face when you come which I really appreciate. I highly recommend them!