The Tower Spa

The Tower Spa is CLOSED. If you call the number you get a place on Central that is a rental salon space. This is bait and switch, this place is not a spa.

Most awful spa experience of all time! Don’t even think about going here. Wish I could give them negative stars.
1) The address on their website is incorrect. Their current address is a shady set of rooms in the back of some random hair studio named Spa.
2) After you get there you will be led down a dark hallway and ‘treated’ in a set of rooms decorated in paper bags.
3) The nail tech used unsanitized tools to do my manicure, and threw them back into a standard bucket after she cut my cuticle and they had my blood on them. She also charged me $ 10 extra to simply paint my toes, even though that was part of the coupon package that I had paid for.
4) The 10 minute ‘facial’ that was supposed to be 30 minutes, included them putting a mask over my skin without cleansing my skin of makeup first.
5) The ‘3-​hour spa treatment’ was actually less than 2 hours as I was 30 minutes late due to the inability to find their location (since the address was not correct anywhere and I had called to confirm twice). I also spent 30 – 40 minutes in a room by myself with nothing to do but look at my phone as people randomly peered in and walked out.
I sum up by saying worst experience ever! I am writing to the better business bureau and emailing amazon local for such a completely awful experience!!!

Bought a Gilt City deal. noticing that they usually deal with reputable businesses. The facility at Tower Spa is nice. but dear Jesus, I’ve never had such a horrible and haphazard massage. I thought the girl had left her bottle of oil sitting on my back but it happened to be a random hot stone. The table has no warmer so you’re freezing. I asked for deep tissue and work to be done on my arms, specifically. No deep work was done and my focus areas were ignored. The body scrub was done in a sheer covered tent out in an open area where anyone could see me and it was freezing.
I work in a well established spa and know how even a mediocre service should go, regardless of whether or not it was a «deal»… don’t waste your time. This place is a joke.

I got Groupon for massage, mani, facial and yoga. There was initial bait and switch with the yoga class but that was irrelevant because I was more interested in the massage. My massage was average and the therapist was noticeably unskilled. My mani was also average but the young lady was friendly, atleast. I called to reschedule my facial and they cancelled 3 times. The fourth time they called to tell me that my appointment overlapped with someone else’s appointment. Seriously? Why have an appointment then. So when they called me I just finally cancelled on them. Otherwise the facility is decent. But please go elsewhere. Don’t waste time or money.

I along with 3 of my friends purchased 4 three hour spa treatments through Gilt City. The spa deal included a massage, facial, manicure, and yoga. I made an appointment for the four of us 25 days in advance. When we arrived for our Saturday appointment, which was a surprise birthday present for one of the girls, not only did they not have our appointment in their books, but the spa was CLOSED for the day — a Saturday! To say we were disappointed and shocked is an understatement.
Thankfully Gilt City refunded us all as soon as they heard what happened to us.

I’ve tried to get a mani-​pedi here 3 times. All 3 times, they cancelled my appt on me. The last time they cancelled, I was actually *at* the spa and they sent me home empty handed. I won’t be back.