The Saxony

The apartments are very nice but please be aware that when you move out, you must do a walk-​thru or they will charge every little thing to you and not return your deposit. They will not approach you to do one. You must request it. This was my first apartment experience. I didn’t do a walk thru but cleaned everything very well. They came back and said they had replace the carpet in the entire apartment, clean the entire apartment, paint in 2 rooms, and apparently they charged me for trash and water when j clearly have papers showing trash was included in the lease and I paid water seperatly every month. End of the day, they wanted to charge me over $ 1,000 for so called damages and they could show me no proof of damages. Please just be aware.

Very unhappy with my stay. Rude staff. Not even one instance where they extended help or are courteous. Refuse to listen to residents. FYI, you guys get paid because of residents like us. Therefore Richdale must invest in firing this staff and re hiring eligible courteous staff. Everyone including manager talk nice only when you sign the lease and thats the end of it. Ah, the pending work orders forget it. I guess a lot of people sign up here just because of the price i.e. ~50−100 lower than the surrounding apartments. Sucks. I am going to vacate next month or so and I am going to feel so relieved. I wish I read these horrific Unilocal reviews and stayed away.

I have lived at the Saxony for approximately 3 years. I have no complaints about the living areas, but do have a harrowing concern regarding their billing practices.
When renewing our apartment, nobody ever mentioned the «mandatory» cable charge of $ 38 that is paid on top of your monthly rent, and we were overcharged an «amenity charge» that never existed when we originally signed our lease in 2013 that apparently went into effect in late 2014. It seizes to amaze me how creative the folks at the Saxony can be in looking for creative ways to assess predatory charges on their tenants, making renewals extremely expensive and a surprising event. They are horrible at communicating and being transparent about all their costs, and they will wait until you renew your lease to surprise you by sending you bill of improper charges that were never before communicated. If you like bending over backwards to only be screwed, then feel free and sign a lease with the Saxony.
What makes matter worse and convenient from a Saxony perspective is that pricing and billing is handled by Corporate, presumably by a lady named Kim McDonald, and the leasing office has no authority or capability to determine the integrity of your monthly rent. It remains to be seen if Kim McDonald is even a real person, as I have called and left her messages on numerous occasions, without ever hearing back from her. For all I know, she is some troll that lives under a rock without any access to a phone or email.
Take your hard earned money elsewhere, don’t waste it here!

There was theft happened in my apartment and Joe (manager) was asked to move another apartment and he said will not charge anything. When I moved to new apartment I got surprise with all additional charges applied on monthly bill. When I checked with Joe he said will get it reverted back those extra charges. After 2 weeks when I visited leasing office came to know that he resigned and new manager was not aware of it. Even after showing proof of communication email they denied to revert back on extra charges applied and reply was «not sure on what Joe has communicated and he is no more with saxony». I personally do not recommend to this community as there is no security, lot of thefts, apartments are old and has many issues. I am planning to move after completion of my lease.

Horrible customer service!!! I have lived here for 3 years and have always had the WORST experience when getting anything done. All month in the winter my electric bill was $ 485. When I called maintenance to check it, they said it was because I had an electric furnace and that was totally normal. That bill is astronomical for a tiny apartment. Then the leasing office collected a package for me that they «never received» even though FedEx said it was delivered to them. It cost me $ 460 to replace it. 2 months later I went in to get another package and my 3 month old package was lying in the middle of the lobby because «their closet was full,» and about 50 other packages were lying in the middle of the floor. Could explain why my husband iPhone also «disappeared» after it was delivered to the leasing office. Customer service said sorry not my problem. Rats poop all over the patio and circuits flip because the maintenance guy said that rats chew through the cords, water was off all day without notice (leasing office said they handed out flyers but none of my neighbors or us had a clue?) BUGS everywhere, asked for pest control and they said he comes twice a week (hilarious because we sprayed ourselves and the bugs are gone), hot tub was green for months and months, break ins have been reported and even a death, and terrible parking. Not to mention that i cringe every time I have to check rent because ⁹⁄₁₀ times there will be a random charge on there that I have to call and have corporate remove. Called corporate to voice complaints and they said, «you can pay off your lease and move out.» Zero concern for my issues, which tells me they must hear this a lot because obviously happy customers are not important.

NEVER MOVE TO A RICHDALE COMPANY’S APARTMENT!!!
Few break ins through out the apartment. For my case even worse, BED BUGS!!!
I called the leasing office, the leasing office let me contact the corporation,(btw the leasing office can’t do anything except let you pick up mails, everything need to go through the corporation which is not local) they get us a heat treatment. Now i get a almost 1000 dollars bill! which they never informed me before the treatment. They insist i signed I have acknowledge to be responsible for any fees, but NOPE all i signed was a pretreatment instruction. And they even tell me it’s not a option to do the heat treatment. They try to blame me for having the bedbugs saying there is no history in our surrounding buildings, but here is the truth I moved here in February, then i found bites after. everything thing every furniture was from my old apartment which i have no issues for living over 2 years. Then they said I might take a bed bug home from a shopping bag! Literately the worst apartment management company you could ever imagine !!!

From the instant I moved in (I was not allowed to see the apartment prior to taking ownership/​lease), my apartment has smelled very strongly of foods from the apartment below and next to me. I don’t mean a little, I mean 1.5 cans of air freshner a DAY! My friends and family don’t want to come visit because the odors are so offensive. I have been told there is nothing in the ventilation system that would create the smells coming into my apartment but the smells come through the main vent in the hallway. My bedroom is always the worst and requires multiple sprayings a day. I have to close off all the closets so my clothes don’t smell like food. I have reported this so many times that they are immune to the problems. I know other apartment dwellers who are experiencing the same problem and they said their pleas also fell on deaf ears. Over the last six months, I have developed sinus problems from all the spraying (your lease prohibits the use of candles) and have had three sinus infections in as many months. I explained this to the office and they tell me that they know the problem exists and there is nothing they can do. I asked about moving as soon as possible and they said the manager would get back to me, that was five weeks ago. When I complained in writing to the corporate office, I got a nasty letter from the legal department at corporate.
In addition, I was given a leasing rate in writing for my apartment and followed that rate to the letter. Then two days after I am released from the hospital (I was in the hospital 12 days), I get an eviction notice on my door, stating I owed them money that had not been paid. Even though I presented them with the letter in writing from their corporate office about my leasing rate, they said I either pay what they tell me or move out. It felt like this was retribution for having complained about the smells.
The community has gone downhill since I moved in two years ago; damaged cars, the TV in the gym was stolen, break in’s, people from the community using the pool which they gain access through the routinely broken gates and crime. If you have any other option for housing, go with that.

I have lived in the Saxony for going on four years, and I will likely not be renewing my lease.
I lived in one unit for two years. I did not renew my lease, and maybe a month before my lease was due to expire, I decided to stay. I was told my apartment was already leased, but I could move next door. I inquired as to why I could not stay in my apartment and have the «new» leasee take the apartment next door, but I was given some excuse. So, I had to move next door, where the carpet was a lower grade than my first apartment. As this was partially my fault for not renewing my lease in a timely manner, I took that.
Recently, I was leaving out of the FAULTY FRONT EXIT GATE (they have recently placed signs forewarning you that they are not liable for damage caused by any malfunction of the gate, thereby implying that there is a fault with the gate in my opinion) and the gate hit my brand new car. As expected, I was givien the run around. They were not the least bit sympathetic or attentive about my car damage at the leasing office or the corporate office.
Pros: The grounds are clean and pretty much well kept, plenty of parking (depending on your building location), two swimming pools, maintanence is prompt.
Cons: Management, leasing agents change every so many weeks, slightly overpriced for the property and appliances.
I don’t expect much customer service from these big leasing companies, as they are just money making entities. However, it would be nice to be appreciated for being a loyal tennat. I cannot say that Saxony or Richdale has provided that.

When I first moved in April 2013, I absolutely loved the community. I felt safe, and any minor issues were handled immediately. Some of the issues included a flood in my bedroom, and then a not so minor issue which consisted of a large flood in my bathroom/​kitchen where they tore up my apartment. I was unable to use the sink since the mirror was off, but thought, no big deal, I use the dining area for makeup and kitchen sink. I felt it would have been appropriate for them to set me up in the corporate apartment for one evening, but they decided not to. I resigned my lease for 10 months in March 2014, and immediately everything went down the hill. Someone hit my car in the parking lot 3 day’s after resigning, which resulted in me paying 500 $ to get repaired, and not even a sorry from the leasing office. Next were the termites that were near my window and dogs crate. I was told by the leasing office «this is a problem in TX right now». Funny thing is I have several friends living in other communities and even the sister property Dorchester that have NO issues. After pest control came for the termites, 2 weeks later I had Lord of the flies. I had 20 horse flies in 24 hours I killed. Then 7 more, then 10 more from Thursday evening till Wednesday when pest control could come out. Not only did the community NOT put me in an apartment to help, I had to stay at a friends and take my dog so he wouldn’t get harmed. Pest control came to spray, and I kindly asked could you please send out cleaning service to clean them up. Eric mentioned he would call me back, and never did. Not only are guts still on my light fixtures, but I have ruined three wooden spoons, and destroyed my «crown molding» from killing the flies. I’m sure I will be responsible for paying that when I move out, even though it’s their fault. Now come the millipedes and spiders, only 4 weeks later. I’m telling you to steer clear if you hate bugs. I have never lived somewhere that has had this many pest in less than a month. I don’t understand why pest control wouldn’t come kill everything!!! Oh, and I was told Friday by one of the leasing people «maybe they just like your apartment»! Seriously! That is not going to appease me. SO Frustrated. They are «letting me out» as long as someone will lease my apartment, otherwise I am responsible. AND I still have to pay one months rent. I feel that still doesn’t justify the issues. I hate moving (which is why I resigned) and now with the new issues I have to move. Beware people before you sign on that dotted line. It’s a nightmare trying to get out of living at the Saxon/​Richdale group properties. Also the bad reviews before mine about rats, parking, safety etc, VERY TRUE!!! I am using social media to my advantage so everyone is aware… #Saxony

I lived here for a year in 2013.
Never going back.
Here are just a few things I experienced, in my year at Saxony. I moved into a 2 bedroom layout with my roommate.
When I moved in, we paid exactly what was dictated and expected from us. I’m a stickler for documentation so I made sure all my i’s were dotted and t’s crossed.
When we first moved in, there were a handful of things that needed fixing, when maintenance came in, they left the key to our apartment IN THE DOOR. Naturally we complained and the office said they would take care of it.
Our first month to pay rent, we were informed we underpaid and needed to pay an additional $ 300.00.
That was ridiculous, we fought it, and spent a lot of time on the phone with Corporate (the lady on the line was a total B, I was appalled by how rude she was) as well as with our leasing office and while they admitted it was THEIR mistake, we still had to pay.
The gate, never worked, it was always left open. There were issues with cars being broken into, there was a mugging, so an even sketchier guard was placed at the entrances.
I witnessed a drug raid in one of the nearby buildings.
I had a hit and run with my car, the apartment was super uncooperative with helping me file a police report.
Next, our washer broke down, maintenance came to replace it, annnnnd someone used my toilet. –_​– My roommate and I had been out all day running errands and neither of us had been home the entire day. I came home late that evening first with my boyfriend, and boom. My toilet was clogged. I called my office, and again they said they would take care of it .
Another time, I was in bed it was around 12 on a weekday, (I worked nights) and we had asked for maintenance come to fix an appliance. I had the master bedroom, and they walked in, and walked STRAIGHT into my bedroom, while I was still in bed! There was ZERO reason for them to come to my room.
I again, called the office.
It was to the point, I refused to call them for things, I needed, each time, was a problem.
These are just a handful of issues I experienced in my time at Saxony. Frankly, I was happy to leave, this place was ridiculous.

What a joke this staff is here… Good luck with them!

The apartments are rather nice. The kitchens are a little date but not bad. The gym is great and the staff is very friendly. Every time I go in they know my name and ask how I am before assisting me.

Do not rent here! I read some terrible reviews on other sites before I moved in here and thought it couldn’t be so bad. Wrong! The apartments are small and well priced, and that is were it ends. The sale representatives are interested in getting you locked into a lease and are not upfront with all of the facts. Pet friendly, hardly. When I moved in I told them I was interested in getting a dog and was told that was fine. Turn around 9 months later and I ask about signing a pet agreement. I am now told that only a few buildings, not mine, are pet friendly. But its okay, I can pay a penalty to move into one of those buildings before my lease is up. Oh, and the rent on the identical apartment in one of those buildings will be more, plus the pet deposit, plus the additional monthly pet rent. And finally, you will have to sign a new one year lease. No thanks!
The ‘new appliances’ are also a joke, unless 15 year old in ‘new’. I have had to have them come repair my fridge 3 times, and replace the contents when the food spoiled. That isn’t their problem, since I can’t prove that the food spoiled.
Buyer beware. Its cheap for a reason!

Beware! I lived at the Saxony for 2 years and when my lease ended I put in a 60-​day written notice and was told everything was good. Two months after I moved out I got a bill for $ 1200 and that was after they deducted my $ 465 security deposit. There was absolutely no damage to my apartment and I only owed $ 15 for the final cable bill and $ 12 for the final water bill. So I was due a refund. When I called they told me that my notice was given on the 3^rd of the month and per their lease agreement, notices were not accepted on any day other than the 1^st. I asked «well why did your leasing agent accept it?» And was told that was not their problem. They charged me for an additional month’s rent plus a re-​let fee for not giving proper notice. This is the most predatory and conniving tactics I’ve ever seen in my life! I am telling everyone I know about how horrible their policies are. Either they will extort you for a lot of money or they will ruin your credit! Beware!