The Neighboorhoods of Cypress Waters

Kudos to Claudia for a job well done. She was extremely helpful, polite, and professional. The first apartment we chose was already rented, however, Claudia made sure to correct the error pronto. She answered all of our questions and patiently waited while we viewed two living areas and discussed the pros/​cons of each. I am very pleased with the services we received. Donte was also very nice. We were greeted as soon as we walked through the door and apologies given as we waited our turn. I think we will be happy here.

While I am giving the community 3 stars it would all due to the improvements of the staff within the past 3 months. I stay in the townhome portion of the community. I moved here for the amazing school Lee Elementary. Prior to the start of the new staff nothing was taken care of which is disheartening considering I was spending over $ 2,200 per month for the almost the past 2 years and the property started out as being so nice. While I am moving out next month, I think it is fair to say the community is getting better. Kudos to the staff in trying to turn things around.
One of the issues I faced was when renewing my lease I was only allowed 8 or 10 months to renew. I spoke with someone in the office and I was offered a one year renewal. They listened to my frustration and took it seriously which I genuinely appreciate. My initial intention was to stay until the single family homes were built. Unfortunately there is not a timeline available at this time.
My honest recommendation today is to give the community a chance because it is changing for the best. I am leaving July 31 (time to buy a house for my growing family now) but thankful someone took the time to listen.

I started out in these apartments with a terrible experience. Over time, I have grown to like the complex more, but there is still room for improvement. The amenities and CARES team are the best things. The pool during the summer is definitely going to be missed as well as the monthly events the CARES team has for residents to meet each other. We also had a softball team that allowed me to meet my neighbors and make friends in the community. The maintenance staff is extremely responsive and helpful any time I have an issue, and after my first few incidents of things falling apart, issues were far and few.
Now on to the bad stuff: My biggest irritation with this complex is by far the parking situation. Either you reserve a garage for $ 100/​month or deal with the nightmare parking situation. Nobody knows how to parallel park and will leave half a car length between cars. There are very few parking spaces behind the buildings and it is almost impossible to find a space if you come in late. I also don’t understand why there is only one dumpster for this entire community when the trash valet doesn’t come on Fridays or Saturdays and bigger things can’t be taken by them. Some people have trash bags accumulating on their patios because there is nowhere to throw their stuff away when the dumpsters are overflowing, not to mention you have to go across the entire neighborhood to take it out. Lights in the common walk areas are always flickering or going out, leaving me to feel a little uneasy although the neighborhood is fairly safe. I have yet to see any courtesy officers in the area. There will be a patrol car in the neighborhood once every few months but that’s about it.

These apartments are awful. You get fined for every little thing. You will rarely get a parking spot. I am paying 1400 a month for a mediocre apartment and parking. Stay away from here. The employees have nothing better to do than fine you for the smallest issue. Not to mention the noise that comes from the apartments. Loud music, fighting, etc. ridiculous. The only helpful person there is TJ.

Update — They contacted me about my unpleasant experience with the management and have offered a solution that works for both of us.
A work colleague and I looked at an apartment, paid application, was approved and told the manager Rocky I would sign my app the next day — Saturday. She said they had to have it electronically and they would send me link to do that evening. 28 or so pages I’m done. Go get key next day and go to apartment and it’s a different smaller floor plan. I call her and she tells me I should have looked at it before signing lease. REALLY, when do you do business like that.
Beautiful place.
Just make sure you LOOK at the apartment before you sign your lease to be sure you get the same apartment you were shown!
I also want to add that with the mixed development business/​apartments here and all the construction going on, this place is not the serene home life I was looking for. It takes me 10 minutes plus leaving in the morning because the lights on Beltline going left make you sit there forever. I thought I could ride my bike out here as it’s so open but I can’t because of all the traffic. The construction crews don’t pay attention, all the people that work at the business’s will run you over trying to get out of work and even coming home after work, I don’t know how many times in 5 months I’ve almost had a wreck because of these business people just pulling out in front of you in a hurry to leave.
Now I’m really in a hurry to leave…

I was one of the first to rent from this HORRIBLE place!!! The parking is awful Management is even WORSE…
DO NOT LIVE THERE–
Gina Steffes

The apartment itself is great! The modern kitchen, bathroom and community amenities are extremely nice especially for someone just starting out. The atmosphere encourages community, and makes you feel like you’re in an upscale environment. Unfortunately, it’s impossible to find ANY parking after around 8pm.
The management/​maintenance is poor. Upon moving in, our «realtor» did not provide us any move in information even after being asked leaving us scrambling. Also, management lost some of our paperwork claiming it «hadn’t been processed» even though I had email copies confirming it did. This left us feeling like we could not trust anyone in the office nor that they were able to provide us with any information in the future.
We’ve had to place 3 maintenance requests regarding our washing machine. Even after the maintenance employee «cleared» the issues — it was still completely broken exactly as it was before. To be honest, my skepticism makes me wonder if it was even truly checked in the first place. Just another example of how the management/​maintenance could be better.
Over all, I am very thankful for this place because it does have a lot to offer and good potential. I can see that we will be happy here. However, if they do not step up their management to a professional level they will have serious issues.

RUN! Do not rent or even waste your time looking here. Property manager is very unprofessional & runs the property the same way. Found a bug that came thru the vanity fan in the bathroom. Upon further inspection, i located a gap between sheet rock & fan. Their response to the issue was black tape & piece of wood to cover the gap! & i was told by the office they were ordering parts. Black tape & piece of wood must be really hard to purchase. Parking is not available after 7pm EVERY day. The pool is over ran by non-​residents yet the mgmt fails to follow up on their own pool rules. Property manager is very inconsistent, rude & disrespectful. Ive asked for corporate contact information & not received it.

Much to say, frequent «random unit inspections». Parking is horrible, sometimes there is none if you work late and come home tired no doubt you will have to walk a lot to get to your apartment from your parking spot. We’ve been here for two years now and has been under construction since. What irritates me the most is that they promised a dog park when we moved in, two years later there is NO sign of any dog park ! Which is 80% of the reason we chose to move here. Looks nice but beware there are thieves here, my truck hitch was stolen one day parked right in front of my apartment unit. Also, they accept section 8 here so beware, if you know what i mean. So much more that makes living here a nightmare just read the other reviews.

I let a friend of mine talk me into moving here. I thought when I moved in that I had hit the jackpot for a great apartment at a good price. I’ve lived here for about 7 months now and things have deteriorated.
For the past several weeks, I have had a wasp in my house almost everyday. Any reasonable minded person can agree that it sounds ludicrous to «accidentally» let a wasp fly in everyday for weeks. Clearly, there is a nest inside my apartment. I have called maintenance who sent out Orkin, who did nothing. I specifically look at the door when opening and closing knowing this has been an issue, just to be sure I don’t let the wasp in and yet somehow they magically appear. I think I am intelligent enough to open and close a door carefully knowing there may be bugs. They don’t care.
Now, I had a friend over yesterday evening and had her property «disappear» from my apartment when we walked downstairs and back up after being gone for about 2 minutes. The next day, the maintenance man tried to enter my apartment without reason to be there, notice that he was coming in, or announcing himself (knocking on the door & sayin maintenance as they are trained to do) before trying to unlock my door. When I opened my door, he was running down the hall. I don’t know about anyone else but that seems VERY suspicious and unprofessional to me. I talked to the manager Heidi and she had no empathy, explanation, or apology. She did not care and offered excuses, brushing me off. I was given a bull crap story about the guy thinking the unit was vacant BUT the same guy had just come to my apartment on Friday to drop off the garage remote. Now I am very uneasy living here and considering calling the police. Home should be a place of peace and the management here was made me feel like I can’t have peace. So long as my rent is paid, they’re happy. BAD BUSINESS.
I am done with this place and if I didn’t care about ruining my credit, I would move out TODAY! I assure you I will leave at the end of this lease and I warn you to look elsewhere for a place to live. Don’t be fooled by the cascading pool and stainless steel appliances. I assure you it isn’t what it is hyped to be. Your safety and integrity is worth more. If you just wanna pay upwards of 1k for horrible management, criminals, and mediocre apartments, be my guest. I cannot wait to leave here.

I have lived here for 5 months and had NUMEROUS problems with this complex. The leasing staff is incompetent and have no idea what they are doing. The biggest problem I have had here was a water leak into my apartment from the bad storms that we were having and as a result there was severe water damage to my apartment wall and mold started growing. I called several times to have maintenance come clean the mold out of my apartment, and it took almost a full week to come and look at the mold… once they did, they took pictures and said they would have someone come check on it. After several days of not seeing anyone, I called again and talked to the maintenance manager, and he said it would be a couple more days before they could come fix it.
Apparently, mold is an acceptable living standard in these apartments.
The owner of the complex is unwilling to listen the legitimate complaints of the tenants. For the amount that we pay in rent, it would be nice to be appreciated instead of being harassed with extra fines and rude behavior.

My final bill had a carpet replacement fee for discoloration. I am a single female with no pets who does not wear shoes on carpets. So any «actual» stains they could have found due to me would have only required spot treatment or a simple shampooing. Choosing to have carpets replaced instead of the lower cost options is unnecessary and should not be charged to any of your tenants who move out after respectively caring for their unit. This is fraudulent and excessive billing your company applies to final bill.

They do not deserve even a single star … Beware… The staff is inefficient and are scamsters… They don’t capture the requirements properly and then ask to move in to their community at early date. Darci jester is an employee there who took my requirements wrong two times and ran a credit check only to tell me that the given apartment is not available on that date and I should move in 2 weeks early … And also
The specials that they advertised will not be given to me if I move in at later date … Result of which is I lost admin fees and others fees worth 160 bucks … Beware these guys are scamsters !!

I realized I hadn’t gone back and reviewed this place so I will update now.
I lived at Cypress Waters from Summer 2014 to April 2015. I am going to attach the full version of the below letter (which was never sent) in the photos section because it is TOO LONG for this review :)
Lucy Billingsley
Billingsley Company
1722 Routh Street Suite 1313
Dallas, TX 75 201
Dear Ms. Billingsley:
Cypress Waters Apartments is a place that you have built with the intention of «emphasizing nature, art, and incorporating ‘third place’ elements.» To an extent, you have already accomplished a great deal of that. However, I see many articles that make it seem like you really have the consumer in mind, which as a current resident I completely disagree with.
Let me just start by saying that I LOVE my apartment and the location of this housing complex. The units have a decent layout and have been given appropriate amenities. However, there are many things wrong with the Cypress Waters complex, things that maybe you are unaware of or you maybe just don’t care to investigate. And for that reason, I am writing you and including the following list.
Cypress Waters has the potential of being an excellent community. However, by opening it up to section 8 housing, you have brought in some less than desirable neighbors. Recently, as I am sure you were made aware, there was a fight in the courtyard of the leasing office/​clubhouse/​pool/​gym area. Until midnight, there was a man shouting things like «send me back to jail, I already did 5 years!» and «go ahead and pull your gun out and shoot me!» That, compiled with the fact that your units are going to fall apart after the first resident resides in them, is going to make your community less than desirable to live in. Matte paint shows wear, flimsy cardboard-​thickness wood breaks the moment you bend over to plug something into the outlets, cheap toilets that constantly get clogged, ceiling fixtures that aren’t put together properly so the globes fall out of the fan, cheap white granite that stains ridiculously easily, cheap noisy appliances that don’t work all that well. None of this adds up to your goal of «emphasizing nature, art, and incorporating ‘third place’ elements» to please the consumer.
Sincerely,
Iva Gorman

The map at the top of the Unilocal page is not correct … this is the Cypress Waters community located at North Lake near the south part of Coppell, although it is actually in the city of Dallas.
The biggest attraction of Cypress Waters is that it is in the Coppell ISD school district. Lee Elementary school is new and has a state-​of-​the-​art zero carbon footprint. The amenities (pool, gym) at the apartments are very nice and well-​maintained. The location is convenient as it is close to 635 and DFW airport.
As other reviewers have stated, the construction quality of the apartments is poor. Things started falling apart as soon as we moved in. The desk is made of cheap fiberboard and has already fallen apart. These buildings were hurriedly built as the construction was delayed several years due to lawsuits from the City of Coppell. The maintenance staff is very slow to respond. I can hear pretty much everything the people on the floor above me do, including closing of drawers and cabinets.
At $ 1050 for a one bedroom, I do not think this is a good value. We pay extra for a «lake view», but in reality, the lake is being drained, so there is no view. There are construction noises during the day, but we were told that this would be a problem before we moved in.
The traffic on Belt Line Road is very bad during commute times and is getting worse.

Great community! Brand New apartments with wonderful state of the art amenities! The residents of v the community are extremely nice and it is very quiet. The quality of the units are great and I have never heard another person. I was told that there was a special material used to minimize sound from your neighbors and it works well! If you live in the community, join the private FB group for residents to find out about events, a workout partner, pet sitter, share a recipe or the likes! If you are searching for a place to call home. I would highly recommend this place!

At first the place seemed like a decent apartment complex. Everything is new and the neighborhood looks nice. It wasn’t tell we started dealing with the people in the front office that we realized this wasn’t the best choice for an apartment.
The ladies in the office are rude and didn’t seem to care when I had a question or needed some maintenance done. The first time I went in there two of the people were chatting with each other and didn’t even look up at me until they finished their conversation.
My biggest problem with this apartment complex is that I recently found out that they offer section 8 housing here. I am upset that I’m paying a premium price for a nice apartment and have neighbors that are paying less than half of my rent for the same apartment. If I had known that this complex had section 8 housing I would have never moved in. I hope someone will read this and learn from my mistake, Do Not Rent An Apartment Here.

What is a neighborhood? Feeling of community. Cypress Waters is an über cool place that has put emphasis on that community feel. Within there are unique elements in each section. It has been fun being there from the early stages and while still under construction the staff has made every effort to minimize it. The townhomes are such a welcome retreat for a leased space. Its a home. It’s beautiful and we love living here. They have been great to us and we truly appreciate the efforts to build relationships with our neighbors.

Staff is under educated to perform their assigned jobs.
I only had the apartment for a month before I had to move for unexpected job related reasons.
I understand that they are going to charge 2 months rent as a break lease fine in addition to the monthly rent. So at the end of month 1, I will have paid 3 months rent. And I am OK with that.
But what happened next is borderline criminal. They did not have the apartment move-​in ready by my lease start date. In fact, they stopped construction on my unit to focus on other units. They also took it off their website as available.
So I had to move in with my girlfriend while we figured this out. The apartment was not in a livable condition until the last week of the month.
Long story short, they kept my 2 months break lease; 3 weeks rent (for which I didn’t even live in the unit); & security deposit. That was the last straw for me, how are you going to keep the sec deposit on a place in which I never set foot.
The amount of arguing that had to take place with the idiot staff just to get my $ 200 sec deposit back. The property manager was unresponsive and apathetic. The on-​site accountant couldn’t add two numbers together to save her life. I sent excerpts from their own lease agreement which stated the T&Cs of the deposit. To my horror, no one on staff had ever read their own document nor did one among them have the mental capacity to understand the legal text within their own lease agreement.
It was not until I escalated to an attorney @ the Billingsley HQ that I was given back my deposit. I think the worst part is, no apologies or admission of error.
Currently, I am trying to get my 3 weeks rent back since I never lived in the apartment.
But seriously: STAY AWAY FROM CYPRESS WATERS. I’m sure your move in and living experience will be all good. But once you are a legally obligated client of CW Apts, do you really want them screwing you on move out issues?
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