The Maddox Shop

This is the only specialty bra shop in Dallas that I know of. This is my only source of shopping for specialty sized bras. They will find you the perfect fit, I only wish they had more color options my size but that comes with the burden of abnormal sized breasts, unfortunately. I highly recommend this shop to everyone. They will tailor a bra for you to the best fit and will shop within your price range. They even have specials for the frequent shoppers.

I had heard many great things about this store and wanted to come in and get help. I walked in and no one said anything to me which is fine. I walked around for awhile, there were clerks standing around talking about something dramatic that happened with another employee. I put my name on the list and sat down and waited. Employees kept standing around. Then an older lady walked in and she immediately got help and was talked to. I stood up and crossed my name off the list and walked out. Can’t say much about their product since I didn’t get help but their service and staff is not good at all. I was in the store for 30 mins and no one said a word.

Looking for some new gear for the girls? Haha! This is it!
I had heard of this place from two friends previously and they raved about it.
This place has a very wide selection of intimates in a large range of sizes. They will measure you and even do alterations if the fit is not perfect. I love that !
After all, most women wear the wrong size bra and you have to measure at least yearly .
The ladies are very nice and will be completely honest with you. They even have a rewards program that lets you get up to $ 40 off of a new purchase after buying so many. I’m very happy with my purchase and will return.

There are not many options in Dallas for lingerie in the size I need, but I was on business in the city and this shop is well rated so I thought I’d check it out. They do indeed have quite a selection of bras, and I was able to get a fitting in short order.
The sales lady was a very nice older lady, who measured me while in my current bra. She suggested a 36 band. I wear a 32 band and am 4 cup sizes away from her suggestion.
A little confusing since the other reviews here on Unilocal are quite positive about the fitting service. In my case I knew my correct size already, and sure enough when she brought me some options I am indeed a 32. I didn’t happen to buy anything this time, as I didn’t care for the fit. I mentioned my concern with the look and fit, and the fitter said it’s because I’m «looking down» (which yes, you have to do since the head is at the top of the body) but I wasn’t convinced.
They do offer a tailoring service to alter bras, which is a nice option for those with truly difficult fitting needs.
Check them out, it’s great to have options to try on in person. Get a fitting in good faith, and work with the staff to communicate what you need. But don’t feel bad if you don’t find what you want, and don’t settle until you get a size and shape that feels fantastic!

I really really really didn’t want to write this review. I’ve heard about the Maddox Shop all my life and was excited to go and see if I could finally find some bras that fit. I am an awkward size and buying retail off the rack is a practical impossibility. I spend all my time cursing my bras and how they make me feel.
My fitter was a nice lady, but seemed to be new at it and it was pretty clear she was over head. Rather than call for a supervisor to help she just sort of wondered around looking at the various racks trying to find something until I got frustrated and upset and just told her to forget it.
Never once did someone with knowledge come to help. Not once were custom alterations or fittings with a real seamstress ever suggested. I thought that was the whole point of this shop.
I was feeling really sad and disappointed because it feels like I am doomed to walk the earth forever with back and shoulder pain. I honestly got the distinct impression no one gave a darn about me or my problems there.
Before I left I was standing near the checkout counter chatting with the fitter some more when another employee heard us and asked what I needed — so I told her how awkward my size is and what features in a bra would be awesome (to be fair the only thing I really wanted was nice high sides). She quickly replied by announcing to the entire shop, total strangers, that the only thing that would work for me was a mastectomy bra and pointed to the wall where they were located.
Yes. You read right. An employee of the Maddox Shop just told a room full of people, salesfolks and customers alike, that the only solution to my awkward size issue is to purchase a bra meant for women who have battled a terrible disease that left them surgically altered.
Now, I don’t know about you, but mastectomies are not an event that give women warm fuzzy feelings and with my self confidence sagging because they already FAILED at finding me (or fitting me for) a bra, this announcement to the whole shop just crushed me. Thankfully I made it out of there before the tears started.
Any store that deals with women and personal issues like intimate apparel needs to have WAY more compassion not to mention a vast amount more discretion.
I sent a heartfelt letter to the owner and store manager about how this experience made me feel and have not been given the courtesy of a reply.
***Update
After about two months I got a phone call out of the blue from one of the longtime managers. The letter I sent only had my initials and an email address so they actually did some detective work to find me.
The lady I spoke with said my letter seriously upset the owner and herself if I understood her wright, meetings were held with the whole store to discuss it. Indeed, the lady who helped me WAS new and just didn’t know what she was doing.
I was pleaded with to please come back in and give them another shot as this is not their standard of customer care — no company stays in business as long as they have if it was. She said I would be attended to by her personally and they would find/​create me whatever I needed.
I told her I would give it serious consideration and thanked her for calling me and understanding how it felt.
If I do go in and give them a shot I will re-​edit this review.

First of all, if you’ve never had a professional fitting, I would HIGHLY recommend it. I left The Maddox Shop wondering how I had been wearing that uncomfortable bra for so many years.
I took a friend with me for what was both of our first ever fitting. We went first thing on a Saturday AM and there was no line. For girls on the more modest side like we are, a fitting is generally a little uncomfortable. They like to put the bra on you and take it off as well so it’s a little weird, but I understand they just want you to get the best fit.
Service was friendly but professional and I’m not 100% convinced I got the right fit because they seemed hurried despite there being no wait time, but I am definitely much closer than I was. Prices were right in line with the same products I found online, plus they have a great rewards program.
Overall I would recommend The Maddox Shop, but would suggest taking your time to make sure you get the best fit for you.

I was disappointed when Intimates in Northpark closed down several years ago and could no longer remember my size. After reading the reviews here, I decided to try it out, so I went in and looked to see what brands they had. Large selection. However, the wait was too long, no where to sit and the brands were mediocre. They did have Chantelle, but didn’t look like anything I had seen before, so I left and went elsewhere.

I’ve been searching for the right size undergarments (specifically bras) for almost 20 years — this place carries my tiny waist, large breast combo! I’m thrilled! The staff was courteous and helpful during my fitting. I was also amazed to learn The Maddox Shop carries mastectomy bras! This is a locally owned business that has definitely earned my repeat business despite the lengthy drive. And Brooke was awesome — she had me in and out in half an hour, so ask for her!

I have been going to The Maddox Shop since the mid 90’s. I have been a fan of spreading the word…” If you have not been fitted for a bra at The Maddox Shop, chances are high you are wearing the wrong size.”
When I 1^st went in to be measured, I was wearing a 36-​C. I left the store with a 34-​DDD. I have been a loyal customer every since. A perfect fitting bra can change your life. Instead of wearing baggy clothes to hid my breast, I started wearing shirts that actually fit.
I have converted nonbelievers. One lady I worked with took her 14 year old daughter who went from frumpy to fab after she got her new bra. Her daughter is a very confident college grad now.
So, today when I went for some alterations, I was well taken care of. I was shown some new lines they are carrying now.
I can not praise these ladies enough. When I got into my truck to leave, I looked at my friend and said, «So, what did you think?» She in turn said, «I can’t believe I am a C, I have been wearing a B.»
Thank you ladies with the tape measures for doing a great job.

The Lord blessed me, too, with an ample bosom and I have gotten the best service EVER here. Like other Unilocalers said, respectful, courteous — they know how to fit and the alterations make it a good fit. Last time I needed a bra, I called in advance to ask if they had my brand and size. They did not, and there was a sale going on in one week starting on Monday and Kathy offered to call me back to place an order. Kathy called me back on sale day, I placed order, gave my credit card, and they just called me for pick up which I will do and get fitted. Yes, it can be busy at times, but they have ample staff. I have waited a time or two over the 5 years I have shopped here, and I don’t consider that a big deal. Their alteration service is worth it. You can always ask them what day/​time is not so busy and come back then.

I’ve been coming here for years because the Lord blessed/​cursed me with an ample bosom. The private fitting service cannot be beat. The fitting rooms are a good size and the staff is very respectful and cordial. Your info is kept on a file card so your fitting and purchase history is maintained.
I had to special order 4 of my garments today and Emily took all of my shipping info so they can be shipped to me after alterations are made.
No woman really enjoys shopping for foundation garments but The Maddox shop makes it as painless as possible.

Please do Not listen to any negative reviews they’re Not True. I just left with 2 new brassieres and am a Very Happy Customer. I had the good fortune to be fitted by Ms Mary wbo is a Professional in Every aspect of. The service is Impeccable the Ladies are Knowledgeable Professionals and Friendly as well. I’m a Super Satisfied Client who will be back Often. Thank you all Ms Mary especially

My main complaint is the wait to be helped. Plan to wait at least 1 hr. during the week and 2 on Sat. before you get into the fitting room. If you don’t need help you can be in and out in 30 mins. Each customer receives individual service; the saleswoman helping you is not helping other women at the same time. The selection is large and they can fit any woman but plan on spending a bit more than at the mall. Another perk is the onsite seamstress for alterations, so the fit will be perfect. I would go back but I would plan the time so I am the first one at the store.

I will never go here again. I went on a Saturday. They had a waiting list of several people. One person I talked to had already been there 2HOURS and still had not been waited on. I ended up going to Lane Bryant and was perfectly satisfied with the product and service. No amount of merchandise is worth that kind of wait!!!

Nursing bra fitting: I visited for the first time on a Thursday afternoon. I was the only customer and was greeted promptly by a young clerk who asked me to sign in, I asked for a fitting, and was shown the one rack with nursing bras (Bravado brand) I could browse while waiting for the fitter to get off the phone with a customer. It quickly became clear the call was a personal call. The one nursing rack had one brand with two styles, a standard bra and nursing tank. I sat near the counter to indicate I was ready to be assisted and the fitter ended her call within two minutes. The fitting was completed professionally and quickly. I ultimately purchased one bra. One other style (from the back room) was presented, but they only had one bra in one style in my size.
The fitter (Mary) said they do not carry many nursing bras now.

Has been a staple of East Dallas for generations — lingerie needs for general purpose, and special needs (nursing, cancer patients, etc.), as well as fitting needs and more.
Would have been 5 star experience except for the staffing being so chit chatty with each other in front of customers. Made me feel like I was interrupting their social time instead of staffers being focused on customers (and being discrete!)
But — if you need a good set of lingerie (including speciality items) it’s a great place to go. For me it’s pricy (approximately $ 60 for a single nursing bra), however I’m a cheep skate so this is a much needed splurge on myself. Glad we have it here!

NEVER again will I support this establishment. I don’t even live nearby but I would take the 45 – 50 minute drive down here just to purchase my bras since they carry the larger sizes. I have been going here for years supporting this business because BEFORE today I have always been met with pleasant customer service and helpful staff with an efficient seamstress who makes quick amendments.
I came in today and noticed two customers were being checked out and a third customer was waiting before me. I was told to sign my name on the waiting list (definitely a new addition because the last time I came in May they didn’t have a podium at the front with a sign in sheet). I then proceeded to wait, and wait and wait. After one customer was finished checking out, the clerk asked the third customer who was in front of me if she had been helped, and she answered curtly that she had not and made it a point to stress how LONG she had been waiting. When the second clerk finished the checkout of the second customer, she asked if I had been helped, and I told her no.
Both of the clerks were YOUNG and I am used to (and more comfortable with) the older, experienced clerks to assist me with my measurements and bra fittings. I was told by the young clerk that I could wait in one of the fitting rooms so I proceeded to wait with the door partially open (so they wouldn’t forget I was in there). I waited and waited and waited some more. The first clerk walked in on the room and had a smirk on her face. I asked her what was funny and she said «Oh I walked in on you.» I am thinking, how is that funny? If anything, she should have apologized. I wasn’t undressed but still her professionalism or LACK thereof really irked me and I continued waiting for an older clerk to come and help me. The second clerk stopped by to ask my name and tell me that I will be waiting longer because the experienced clerks (notice I said clerks as in plural) are on lunch break. I only needed one of them to come out and help me. I found it quite odd that all the experienced clerks were breaking at the same time and rather late. AT 2:45PM???
What really bothered me was how they didn’t seem pressed to assist their customers and make them feel valued and welcomed. I actually felt like a burden when (I believe it was the seamstress who was on the floor at the time) made a comment to one of the young clerks that she can’t help both of the customers (referring to me and the lady who was standing in line in front of me). It was rude and I took that as her being frustrated and overwhelmed. A simple, «Sorry for your wait, I will assist you personally once I am finished with the customer who had been waiting before you» would have sufficed!
I am a long term customer who is in their computer system. All they had to do was verify my cup and bust size were the same with a quick measurement, refit me as needed in the same style bra and I would have made my purchase and been on my way.
It is a good thing that the poor customer service caused me to have to wait. I thought about their high prices: I always pay minimum of $ 50-​$ 55 before tax on their bras (FOR ONE BRA). I did an online search for the bra style that I like of the Goddess brand and it is online on Amazon for $ 36.80. I will no longer waste my gas, money or TIME patronizing this bra shop. During that time, I also looked up a competitor brassiere store that sells large sizes in Dallas called Trousseau.
My tip to you: get measured well, note the brand name and find it online for much cheaper.

I’m shocked there aren’t more reviews! This is THE high quality bra shop for ladies with a large bust and they have a steady stream of loyal customers. They have a wide range of bras and there are full time seamstresses making alterations in case that is needed. They keep your records on file which is great for repeat buying. They also have bra-​sized and plus size swimwear and pjs. This year I was disappointed they did not have more freya or fantasie swim ordered and it was more older woman styles/​prints.
Sometimes the wait can be a little long and the fitting ladies aren’t exactly cheery but they do a wonderful job finding the right fit. The next best thing to Maddox I’ve found in dfw is Loretta’s in Plano with a much larger/​younger swim section.

I’ve been going here for YEARS! These ladies are amazing! It’s like having your favorite aunt help you!
They make sure your bras FIT! They will measure you and help you! I didn’t realize I had been wearing the wrong size, and was not adjusting them correctly once I had them on. (?? They should stay level on your body all the way around? Oh, it isn’t supposed to go UP as it goes across your back? Didn’t even know to look for that.)
They are especially great for ladies who have different sized boobies or who have had a mastectomy, etc — they will tailor them to YOU! But every woman should go here! After my first visit I left with an education! I felt even more proud to be a woman!
Ooooo and they have great swimwear — most with fab booby support!

BOOBIES… got your attention? This place has any and every kind of bra you could need. They have the standard ol’ lady there to measure you, which is priceless. I remember those days when you always did measurements… now your out there guessing and buying things that give you chickin wings or droop to your knees.
I got measures (no I’m not telling you)… and they had to do some alterations for me. They did them for free with purchase while I waited. I walked in with the girls down low and walked out with them up high… whew! I can’t say that a bra isn’t like a medieval torture device… but at least I’z got me some support for these puppies.
They also have nighties and undies, etc. I can see this place serves the woman when she’s down, because they have all you need for mastectomy clothing. I hope I never need any, but if I do, I’ll know where to go.
Bra’s can be pricey in here, avg seemed to be around $ 45… but, they are serious bra’s for serious women folk.