The Joule, Dallas

Checking in was fast, easy, professional, and friendly. If you stay at the this hotel you MUST visit the spa! I spent 4 heavenly hours there then was able to just go up to my room, change, and have an amazing dinner without leaving the building (and not having to get into Black Friday traffic).
I stayed in a Demi Joule room and thought it was elegant but a tad cramped. I really liked the TV in the room but the Apple TV wasn’t working… but with the whole suite of cable channels it didn’t bother me.
I LOVED LOVED LOVED the Niven Morgan bath products so much that I ordered them the same night I got home! I had dinner at the Americano and thought it had a very hip laid back vibe and the pizza was a winner.
The bar staff are very attentive and professional and chatted with me a little… they’re some fun guys. Valet was super fast so I was able to check out jump in my car and hit the road.

Utterly awful. We contacted the Joule to view it as a potential wedding venue and they rescheduled on us twice. The second time they sent us an email less than an hour before we were supposed to arrive that they wanted us to come by 12:30 instead of 1pm because someone changed their check in time. Unacceptable! Every single other venue we viewed were on the date and time promised and gave us their full attention. If this is how you’re going to treat potential buyers then you might as well not bother doing tours at all.

This review is happening in real time.
Here’s why the Joule is absolutely amazing: I am here on business, and my devices (phone, laptop) pretty much failed me at a crucial hour. I’m working late into the night (it’s 1am) and so, in a panic, I call Guest Services. A lovely woman by the name of Shayla answers. I ask her if there’s any way I could locate chargers and flash drives to get me out of this predicament.
Sure enough, 10 minutes after the call, was Shayla understanding, but she was efficient and diligent in helping me out of a tough spot. Not 10 minutes after the call, Shayla was at my door (in the flesh) with all the supplies I needed.
This hotel, the staff, and the hospitality — are truly a delight. So appreciative. By far the best experience I’ve had.

This hotel is not deserving of its star rating, nor its room rate. The Mansion or the W are much better hotels.
For these reasons, I will never stay at the Joule again and I will discourage others from staying there:
Before our visit, the concierge offered to make dinner reservations for us. Yet, he could not even secure a table for us at the hotel restaurant, CBD Provisions.
The room and entire floor did not have air conditioning upon arrival and for several hours.
The television didn’t work and required maintenance.
There is a magazine rack directly next to the toilet, which is all around disgusting. The glass doors for the toilet room naturally and loudly slam when shut, which is disruptive to others in the room at all hours.
The king size bed was so saggy that we both rolled to the middle of the bed and were unable to sleep during our first night. We had to change rooms for one that was only slightly better.
The sports car that I rented came back from valet with scratches on the hood, appearing that someone sat on it or slid across it and their jeans or keys damaged the hood.
Upon trying to reserve a room, a second time against my better judgement, the phone agent quoted a rate that was hundreds less than the amount which was sent later in an email confirmation. When I called to clarify, the reservations manager was combative, angry, and refused to honor the rate or offer any concessions even though she replayed the recorded conversation hearing the agent quote the lesser rate. When I asked her to connect me with the hotel manager, she did not do so.

Thank you Joule for the most amazing Valentine’s Day ever! If the amenities don’t impress you the customer service will! They were just the most helpful people on the planet. We brought our dog and they offer to take him on walks while we were at dinner. The spa amenities were top notch as well as the service there too! Well done guys! Great job!

Truly a wonderful stay.
From check in to departure:
Polite, courteous, warm greetings from everyone!
The room: clean, modern, beautiful!
The venue: Fun, warm, clean and cutting edge all at once. (Taschen bookstore– unique one of a kind– take a tour!!!)
The restaurants on site!!!-equally delicious and inviting!
The spa: A MUST… Heavenly!
(you owe it to yourself!!)

We just walked through but it was nice. I didn’t get to stay but we ate and had drinks. Nice

Beautiful property with beautiful art! Upon entering you are offered a glass of Rosé what a lovely touch! The room itself is on the smaller side (Deluxe King) modern, trendy, urban feel. Totally diggin’… The bed had fresh white clean linens with a heavy blanket for comfort, though the bed was a little too plush for my back. which is usually how most luxury hotel beds are. No orthopedic beds here folks. sorry! Tempered glass walk-​in waterfall shower is one of my favorites in this room along with terry cloth white elegant bath robe :-) Apple TV and Bose radio are a nice touch. The staff here at this hotel is nothing short of amazing… friendly, professional, happy-​to-​be there, a huge plus is the free driver service within a 5 mile a radius, now that’s a personal touch for a hotel, makes you feel like your sorta famous lol. I made reservations at both restaurants however was kinda hoping they were finer dining vs. intimate casual. We had breakfast at CBD Provisions and I opted for the migas it’s a must try. For you coffee and book fans, this is definitely the hotel for you:-) Best part, is if there are not enough highlights, this property is pet friendly… love love love seeing all of the four– legged babies roaming the hotel. Kinda sad the heated pool was closed, would have liked to see it and even the spa, but they don’t allow tours (whomp whomp). All –in-​all it’s worth paying the extra $$$ to have such a nice experience. Bravo Joule!

Had an amazing stay at The Joule for my husband’s birthday. The service was outstanding, the room was very clean, and the location was right in the heart of downtown across Neiman & other great shops. The hotel has endless amenities and an extremely helpful staff which all contributed to our wonderful time in Dallas!

The hospitality and facilities at the Joule are top notch. I stayed in a suite with friends to celebrate my birthday. We loved the whole experience! We were met with champagne and chocolate covered strawberries when we entered the room and later came back to a flower arrangement the Joule staff had themselves picked up from a florist that would not deliver. All staff members knew our names and made sure we were more than taken care of. The Joule is now my go to luxury hotel in Dallas.

Beautiful hotel!!! The bedding was very comfortable I slept like a baby .very artsy and fun. The shops are great I love the book store I could stay there for hours…

Fantastic boutique hotel!
Unlike any other hotel… Service, décor and food all absolutely amazing! They pay attention to the smallest of details. You get to know the friendly helpful staff and they know you. Not a hotel employee will pass you with out offering to assist you! You wish you never had to leave!
Kudos to this hotel and their staff for making this not only a unique and stunning hotel, but also making it a hotel with personality, fun, inviting, friendly, and cozy place to stay. I can’t wait until my next visit to Dallas!

Here for work trip. After getting in late on a Sunday night while checking in I asked if the gift shop was open, the concierge asked what I was looking for and I said a cookie. Upon getting to my room, there was a small chocolate bar waiting for me with a hand written note. That was an over the top, excellent customer service move.
This hotel is pretty cool, very modern and a nice change from the traditional upscale hotels I’ve stayed at. All accommodations have been excellent including service of the staff, food, drink and cleanliness of the room. If you’re in Dallas, I highly recommend.

Swanky, trendy & luxurious. I wish we could have experienced the amazingness of the pool but it was under construction! Highlights: the shower, 5^th floor terrace with downtown city views & the coffee shop at ground level. The rooms are dimly lit with high ceilings & everything you need. We stayed here for a wedding & felt like royalty!

According to The Huffington Post Travel, «The Joule Hotel — A Dallas Destination That Will Ignite Your Creative Spirit.» As soon as you enter, that it will indeed with its eclectic wall arts everywhere you go including some unique sculptures.
Originally, The Joule was «Dallas National Bank» which later became the SPG Building, and constructed in 1927. The Joule Dallas lobby is also home to the renowned and highly acclaimed CBD Provisions restaurant. They offer breakfast, brunch, lunch and dinner. A must visit for sure.
I’d have to say, one of my favorite here is Joule’s architecture. It is magnificent. So much great details. Speaking off, I was informed that the interior lobby was designed by the great Adam D. Tihany, who was originally from Transylvania. In the US, Mr. Tihany is known as an American interior designer and interior architect. And According to The New York Times in 2001, Adam D. Tihany was named «One of the greatest American interior architects.
The Joule Dallas I’d have to say… is by far, one of the best experiences I’ve had this year in all of the hotels I’ve traveled to. I was not surprised to find that The Joule was rated «FIVE STAR HOTEL!!» They definitely live up to this as their service here was impeccably phenomenal. They pay great attention to detail from the time you step foot at their main entrance where they open the doors for you, to tailoring your experience during your stay, to their conference meeting room staff, all were just amazingly fantastic!
From their hotel services, to rooms to event amenities, The Joule Dallas have exceeded my expectations!
Until then, Cheers! ~ :p

Wow!
What an amazing hotel, these guys knows something about customer service. We ordered few times food to our room, and every time everything was so fast, all of the employees there always smiling, Daniel from the front desk was really nice and take his job very seriously. They let us bring food from the room service kitchen to the Bar down stairs, they went to buy for us drinks that they didn’t have from ⁷⁄₁₁. Gorgeous Contemporary design, lots of original Art work, very nice people around, the rooms designed to the last detail, the pool is one of the coolest pools ever, and the price is. It that bad at all!
Seriously I travel a lot, And usually to a very high class hotels, I think it’s one of the best hotels I’ve ever visit in my life, I have biz trip to Dallas every 2 months, after checking other hotels I finally found the one!

I was scheduled to be in Dallas to attend a weekday conference, so I perused several websites and settled on The Joule. Having grown up in Dallas, I really never spent time in the local hotels, so this was one of those unique opportunities to see it from the perspective of a city visitor.
First, two days prior to my arrival, I received an e-​mail form Paige, one of the hotel concierges, asking if the hotel could prepare for my stay with any specific requests. Upon arrival, I was greeted immediately at the curb by the valet. He assisted me with my bag and then whisked my vehicle to it’s own «car resort» somewhere out of sight. As I made my way to the front desk, I was struck by the pseudo-​steampunk vibe of the décor, which definitely caught my attention. I was warmly welcomed by both staff present and we chatted for a bit wile they handled the preemptory check-​in tasks. Paige was not there, so I introduced myself to Dan, another concierge, who was very friendly. I told him of a new restaurant I was interested to try, and he replied that he had not heard of it, but quickly researched the establishment and provided me with directions. He offered to assist in any way with potential needs during my stay, I thanked him, and made my way to my room. (The elevator requires that you use your room card to access all floors, BTW.)
My room was tastefully decorated, although rather small, and had a simple and efficient bathroom layout, complete with a waterfall showerhead. The bed was amazingly comfortable.
I spent about 45 minutes wandering the hotel and discovered that the 10^th floor pool juts out slightly from the building and has an adjacent bar. The 2^nd floor sofas allow for a cool view of Main Street and the Big Eye. The fitness center is small but equipped with the basics.
I had a few dinners and other social functions to attend, so I did require use of their complimentary «shuttle» service for the immediate area, and was quite content with the Audi A8, driven by JC, in its capacity. JC was another staff member who exuded warmth and genuine interest in my stay and place of origin. We talked the entire time we spent in the vehicle together.
Overall, and specifically as a result of the staff interactions, I am now a serious Joule Junkie. Their pleasant and attentive nature, bolstered by character and a true desire to make my stay memorable, vaults the Joule to the status normally reserved for vacation resort expectations (think Ritz and International.) Concierge Dan was a go-​to for lively conversation and guidance, so he gets an extra nod.
The Joule is a full service downtown hotel, so expect a higher nightly rate, but feel confident that your experience will prove it appropriate. For business or a special occasion, this needs to be on your short list of Big D venues.
Cheers, Joule staff!

I’ll be back! Stayed three days and loved it!!!
Service equal to the Four Seasons, wasn’t expecting it to be that good. Everything is immaculate. Public areas and rooms. The bed was so comfy that I’m actually going to buy that same mattress. But their people are their ace in the hole. Every single one of them, impeccable. There’s also a killer coffee bar with perfect southern biscuits and a chorizo breakfast taco like nothing I’ve ever had. Art everywhere, just another added attraction. Great little bar too. Didn’t have a chance to try the restaurant but I will next time. Very reasonably priced for such a first class experience. Also get the turn down service at night with their signature chocolate bar. Super nice touch. So many nice things about this «Joule «of a hotel in Dallas. You won’t be disappointed with a stay here.

Best Dallas Hotel. The old hotel has had a lot of updates. This gives the building character while keeping things up to date and modern within the rooms.
My regular room had a huge black tile shower with one of those faucets that come from the ceiling — makes it felt like you are getting rained on. So pretty.

Had the opportunity to visit the basement cocktail lounge on a Saturday evening around 11:00. The place was half empty and had a DJ spinning. Being our first time and a birthday celebration party of four, we were not greeted at the door so we sat ourselves at a table with a wooden cube. We were met shortly by a young lady who said she was the hostess and that we were to have waited to be seated, the wooden cube stated the hostess will seat you. Frankly the room was dimly lit, and the type on the cube was so small that nobody was able to read the instructions. We had one cocktail and wrapped the tab to hit the next joint. The service seemed to miss the service mark you would expect at a five star hotel.

I booked the weekend for my husbands birthday and had the most amazing weekend. not only the hotel is beautiful and breathtaking the service was suburb. The manager called me before we arrived also DAn MAcey from concierge was so helpful he went out of is way and got my hubby famous cupcakes with strawberry dipped chocolate. We were at the pool for almost 5 hrs the pool is small but it’s nice so get there before noon to get a space. make-​sure u get a Moscow mule they are so good. the room was beautiful the bathroom was huge. If you are in Dallas this is the place to be very modern with amazing service. Also try CBD restaurant in the hotel yummie. We will be back!

I travel a lot for work. Hotel gyms are very important to me since there was no photos of the hotel gym I’m posting it. I hope this helps you fitness freaks!

Previously part of the Starwood hotel portfolio, The Joule has found its own footing on its own terms in the luxury boutique hotel space. This is a very beautiful and modern hotel. It is split into two buildings: one being the older building that houses the main lobby and the famous rooftop pool deck, and the second being the newly remodeled portion with more suites added to The Joule’s space.
The décor is unparalleled. From the giant rotating gear in the main lobby to the outward extending pool from the building to the plush and trendy rooms, you can’t help but feel you are in the lap of luxury.
Very cool amenities inside the room as well! For instance, our Deluxe Suite was split into three areas: living room, bedroom, and bathroom. All three areas were extremely spacious. The room also came with a cool Apple TV box, an iHome, a neat nightstand control panel for all the lights and temperature adjustments, and super comfy bathrobes (just to name a few).
What really took me by surprise were the chocolate covered strawberries left by the hotel and a handwritten card wishing us a happy anniversary. Very special touches made for our stay. If you’re looking for a hotel for a special occasion, do check out The Joule!

The devil, as they say, is in the details.
The Joule is a beautiful hotel in decent part of Dallas, with lots of restaurants and the inevitable Niemen Marcus nearby. The rooms are up to date, clean, and the bed in my room was really comfortable, with lots of decent pillows.
HOWEVER, there are a host of small annoying features that make this less than my favorite hotel.
No coffee in the room
The push button light switches that you can hardly see when the room is dark
Lights that mysteriously went out. Over and over. Maintenance had to come, take apart the control panel and plug my main lights into a hard plug instead of the main control panel
The frosted glass door to the area with the toilet. Thank goodness I’m not sharing a room with someone
The light in said toilet room that doesn’t work at all
The spotty internet service that kept kicking me out in the middle of work
The amenities behind a door under the sink, forcing me to open the cabinet door every time I need a Kleenex
The shower. So many problems with the shower. Two handles placed horizontally in the shower. Two shower heads, one overhead and one wall mounted. What handle controlled what? Also, several times during each shower, there was a whoosh sound, immediately followed by a loss of water pressure and temperature. For such a spendy hotel, I would assume that I wouldn’t be plagued by neighbor’s toilet habits
Tiny, tiny, tiny workout room. Gaspingly claustrophobic
Pretty snotty staff. I couldn’t get my TV to work. When I called down, the girl at the reception desk dismissively said «oh, you just press AT&T then okay. We get that question all the time!». Okay, if you get it all the time, either fix the TV or put a sign in the room about how to control it.
Next time I’ll pass

I’ve had several visits to the Joule and it’s consistently a great place. One weekend, I had the chance to relax late night at the roof top pool. The pool is only available to hotel guests, so you don’t have to worry about rowdy day visitors partying at the pool. The roof top has a bar, which the staff will bring drinks to you cabana or table.
The staff at the Joule is accommodating and attentive. From the time you pull up to valet til the time you check out. If you have a question or issue. Poof! They will answer or fix it. Since the hotel is attached to CBD Provisions, most people over look the the lobby bar. The lobby bar is actually a nice hang out. Especially during happy hour, there is usually a good crowd.
If you like to relax and you’re looking for a quiet place, check out the 2^nd floor sofas over looking Main Street. You will get to see the Eye art exhibit across the street from a different view.
The Joule is full service, so you can enjoy some of the spa services, the book store, Weekend Coffee shop and they have a shuttle service that can drop you off to some of the local venues.