The Home Depot

This Home Depot is a sorry excuse for a store. Do not use their installation services, and do not rely on store management to help with any problem resolution. Both are incompetent. Other than buying an item off of the shelf, go elsewhere. Terrible customer experience and management could care less.

The lady who helped me here was very helpful and friendly. She helped me find a paint color to match my door and then some supplies to go with it. I will definitely go back because of the helpfulness of the staff.

I’m like here at least once a week working on some kind of project. Lately I have been painting non-​stop for about a month. The guys at the paint department are the best. They go out of their way to help Me and are genuinely interested in what project I am up to. They are kind and professionally friendly. I always feel like I am in good hands when I come here. This is definitely My go to spot. Thanks for making Me feel more than just a customer. David in the paint department is the best.

I needed closet help! Chris at Home Depot helped me above and beyond with the design and to collect the materials. It allowed me to complete the project for a third of the price of container store or California closets.

I’ve been coming to this home depot FOREVER! I’ve gone to many, many other locations over the years as well. For the first time in a long while, I actually found someone that was abundantly helpful. Look for Tom! He earned HD 4 stars today. Awesome! Tom’s the Bomb.

Absolutely NO service there. A gentleman there said he’d send someone to come help us. And my mom and I waited 29 minutes!!! This is ridiculous. I do not recommend it at all.

I’ve been to several Home Depots around DFW and this one seems to have the worst customer service. Other places the staff greets you, asks you if they can help in anyway, and I feel like there is nobody here! It’s like some staff members don’t care or are just moseying about. In addition, poor lady, the cashier seemed like she couldn’t work the machine, all I wanted was a gift card. She kept looking around for help but where was management even to be found? Sad.
Other than that the products are the same as any other Home Depot and the place is clean with a huge parking lot.

I go to two different Home Depots — and I would say this HD is in the «nicer» part of town — and I am always greeted by at least one or two people asking me if they can help. When I need an assosciate, I can generally snap my fingers and get one. The HD in the «iffier» neighborhood? Good luck finding some help.

Love HD! Granted it seems like whenever I am working on a project, no matter how hard I plan, I inevitably have to go by Home Depot multiple times in a very short period to get all the pieces I missed, forgot, or didn’t know I needed until the project got underway.
It is a clean nice store where you can get anything from very raw materials to more finished goods. I agree with some of the other reviewers that there are times when it is challenging to track down an employee to help, but one of the things I love about Home Depot is that when you do track down someone, they usually do not end up being a confused high school kid but rather a knowledgeable guide to helping you get your project going in the right direction.

Super helpful staff helped me locate all the needed goods for my next home project. In fact, their knowledge assisted in me buying less products and having a better working knowledge of what to expect when I get started. Prices are extremely fair and the store lay outs are much more direct and customer friendly than other similar stores.
Tremendous customer service!

Home Depot is always hit or miss. Staff are either super outgoing and helpful, or hiding in the break room. I had nothing to complain about here.

Another chain, but one of my favorite stores. This one is special to me.

I am a Home Depot fan and like it better than Lowes. It probably has a little bit to do with me being more used to Home Depot and it is easier for me to find things. I think service is spotty at all hardware stores. Some times you can walk in to HD and be mobbed by helper and sometimes you can walk all through the store and seemingly no helpers are working, but by and large if I need help and find someone to help me, they are actually helpful which is a major factor for me. They seem knowledgeable or will find someone who is knowledgeable.

Worst Home Depot experience I’ve ever had!
Walked into the rental department at around 8:00pm, finally walked out an hour later. This would have been fine if we spent time browsing. but. We weren’t browsing… we walked in knowing exactly what we went there for.
We chose our machine, carried the heavy thing to the front. and the gentleman working started messing with the computer. He was handed the drivers license and credit card… We wait and wait… 20 minutes later he’s on the phone talking to someone asking for help… which I think he ended up undoing what he just did. Then… its like he’s starting all over again. So we wait and wait again. After going step-​by-​step with the person on the phone… he asked exactly what to type and even which way to scan the card… then he printed out some stuff and had us sign it… this was like 40 minutes later! We thought we were done… then we realized… he didn’t ring up the gloves and rags that we were purchasing. We brought it up to him and he said «oh! I forgot!» then proceeded to tell us to go to register 1 to ring those up. WHY couldn’t we ring it up there? ESPECIALLY since it was SUPPOSE to have been rung up together with our rental?
FINE. To get away from this guy, we will walk to the other register and checkout. So we walked over to register 1 where we waited in line to be checked out… then proceeded back to the rental area to pick up our equipment and head out… only… we were stopped by him. He was getting on our case because we didn’t sign the credit card machine? He said something along the lines of… «how are you going to scan the credit card and not sign it? you’re holding up the line!» so my friend just said whatever and signed it. After thinking about it… I don’t feel it was our fault. He handed us a bunch of things to sign which since he said that was it. we assumed it was truly it. PLUS he said WE scanned the credit card? Uh. No. Correction. HE SCANNED IT. So before he goes off and gets on our case and giving us bad customer service, he needs to think about the order that everything happened and how the only thing WE did wrong, was go to THAT home depot in the first place!
The gentleman working there obviously didn’t know what he was doing which would have been fine if he didn’t throw an attitude at us too. I am very understanding when it comes to these situations. I understand what it feels like to be the new person and not knowing exactly what you’re doing. But… him blaming it on US in the end to try and say that WE are at fault and that WE scanned the card and WE were the ones holding up the line? That’s just poor attitude on his behalf.
Not to mention, he couldn’t answer our questions correctly. It being 8 when we walked in… we asked him about the rental times. If we were to rent it for 4 hours and they close at 10, does that mean we can return it tomorrow and that it’s 4 hours according to the business hours… or would it be due back by 10 for us to prevent renting it for a full day. He told us past 10 and it’ll be considered a full day. So we said fine. and that we will rent it for 4 hours anyways and make it back before 10. After messing with something in the system, he said something along the lines of us being able to return it early tomorrow morning… before 9. That was awesome news of course. Then we said something about our friend dropping it off before work since they open at 6am, which he corrected us and said 7am. but. the printout paper with the rental rates stated 6am. So… which one is it?

Closest Home depot to my spot next to addison. and great customer service at this location.
Walked in here trying to find clips to nail into the wall that would support a two 50 – 75 lb paintings. and I had no idea what I had to look for or do.
Went to the nail section and asked the helpful employee there, and he was very knowledgeable on what to pick, and asked me questions that help me figured out what I needed. Very VERY HELPful. I ended up getting some cheap like 3 $ mount things (for regular drywall? or whatever. not concrete or brick) with 3 nails for it. and a stud finder which was like 20 $ for a decent one.
Got my project done, and in a much quicker time. thanks to the guy at home depot (forgot his name, but hes a legend in my book now).

As a former HD employee, I may be a little biased by my own previous exceptional customer service :) I do not ever have high expectations for the Depot seeing as their stance on customer service has changed drastically with the inception of a new CEO a few years back. However, I still prefer this place to Lowe’s because I know the layout like the back of my hand and typically don’t need to ask where to locate any particular item. The only bad thing though is that not all Home Depot’s have the same layout (like Target, Walmart, etc). More of the new stores follow the same format, but I do admit it’s a little intimidating for someone who does not frequent home improvement stores regularly. Lack of employees on the sales floor can also make finding things a little difficult as there is usually only one sales-​person per department during the weekdays. This means most of the time you are left to your own devices to find things.
Tips — ask the cashiers, particularly the one’s working the returns counter. They may not have the most extensive product knowledge, but they usually know general locations of items. Also customer service desk workers often have a pretty thorough knowledge of where to find things and can point you in the right direction. If you’re not sure where to find something or what you really need, there are plenty of How To and Do It Yourself books offered at the store. There are also weekly How To classes offered by knowledgeable employees on things like how to faux paint, lay tile, and hang a ceiling fan, etc. The only bad thing about the classes is that they are not always well organized and if only one person shows up, they may not even have anything set up for you. I recommend calling beforehand to see if they are going to do the class.
As for this particular HD location, I have been super impressed so far. I have visited this location a number of times seeing as its right down the road from me. I have had to get some aluminum blinds cut (since my puppy destroyed them), and this can always be a nightmare. While I did have to wait a while for someone to my assistance, it was worth the wait. The young man who helped me was knowledgeable and knew exactly what to get me so that I did not spend too much money. He cut the blinds to my specifications. When I got home, I realized I had measured the opening wrong, and the blinds were about ¼inch too short… DAMN! I went back the next day to find the same young man working the flooring/​blinds section. I told him of my goof up and he gladly cut a new set of blinds for me and told me not to worry about the charge that I could just take the new set! YAY!
The service in the paint department, however, has been less than stellar. I went in the other day to buy some primer, and although I knew exactly what I needed to buy I had some difficulty finding the painters tape. I went to the counter and asked the guy where I could find it. Although he was not at all busy and should have walked me to the location, he simply pointed behind him and said «far left aisle» without even making eye contact with me. Well, considering the aisles are pretty long and have a crap load of products, «far left aisle» is not a very good directional description. Needless to say, I didn’t really want this guy to help me anymore so I just went and found it myself while my primer was shakin up. I used the self-​checkout, which is always a perk since there is usually only one or two real live cashiers working (even on the weekends). Leaving the store, not one person thanked me for my business or said bye even though I passed by two or three warm bloods.
HD, you never cease to surprise me. If it wasn’t for my familiarity with your store I would probably not shop here.

«Well, um, actually pretty nice little Saturday. We’re uh, gonna go to Home Depot, yeah, buy some wallpaper, maybe get some flooring, stuff like that. Maybe Bed, Bath, and Beyond I don’t know. I don’t know if we’ll have enough time.» –Frank the Tank
Well I didn’t get any wallpaper or flooring, but I was able to come here to find a bunch of storage containers on sale today, but I’ve been here many a times. They gots all kinds of home improvement stuff. What ever you need they should have it. If you don’t know how install, repair or whatever. then try their workshops. If you still can’t do it yourself, then I’m pretty sure they can hook you up with a licensed contractor to help you out.