The Element

I’ve lived in the Element for 4 months now and love it. The leasing staff is hit or miss depending on who you deal with but you’ll be very happy overall once you’re here. Great pool and amenities with an awesome view of downtown. Everyone in the building is pretty friendly and welcoming. I lived across the street for two years and this area is prime location for fun stuff to do most times of the year.

This place could be so awesome. But could and is are totally different. I’ve had to climb 11 stories of stairs on several occasions. Both elevators went down. One was down for over a month in the summer. We are now going on 3 weeks with only 1 elevator working. If you call their leasing office, you will never get through. I’ve called from my cell while watching the girls who work-​play around here. They didn’t bother answering it. They will not communicate with their tenants. My air was out for over a week. Ice maker produces ice that taste and smells like funk. I just buy ice. They say they fixed the problem with a new hose. This is a bad place to live. Stay away. The entire staff needs to be replaced and hire people who know what customer service looks like. They come to work to play around and chit chat. I’ll give the custodial and security staff an A+. Friendly and always working with a smile. Only reason for the 1star. This place is not worthy of any stars. Sad, because it could be awesome.

Moved into this place in May 2014. I am extremely happy with the apartment and the management. The management is extremely courteous and friendly!
The apartment is awesome with great views! It was in great condition when I moved in. There were no issues or complaints.
There is so much to do downtown and the apartment is close to the farmers market and some great restaurants. I definitely made the right decision to live here.

The Mercantile staff is incompetent, fail to honor scheduled appointments, and an overall pain to deal with. I attempted to view the Element apartments with Mercantile on several different occasions and each time they denied my attempts to view. They are never available over the phone and if you try to be proactive and attempt a walk in, the staff is rude and dismissive. They say you must schedule an appointment. I scheduled three different appointments, the first two were rescheduled and on the third, even though I showed up on time with payment and ready to lease the same day, they turned me away. I am not one to cry racism, but the entire process left a bad taste in my mouth. I am certainly happy I did not find out their deceitful and incompetent ways after I moved in and coughed up 1400 bucks a month. Luckily, I found a marvelous place in the Arts District.

ugh… im on the fence. Ive lived here for about 4 mos and it was a bit lackadaisical in getting the ball rolling to even find out if i had all needed paperwork to move in. i found out about a week before move in that we were good to. the place is very nice for being on the cooler side of the building (the merc side is generic as hell) and ive had no problems with parking, maintenance or people. I will say that it seems a bit more showy than Im accustomed to (im totally east dallas) but the gym is hella convenient, they LOVE pets and looking forward to pool season. so far so good and im even getting used to the Comerica workers across the street totally having a birds eyed view of my morning getting ready routine. i am not getting used to security talking to you every day — some times you just need to be left alone in the morning.

Had they responded to my calls or emails after I came to visit the property I would have rented from them.
Instead we called 3 times and left messages and emailed the woman that gave us the property tour and got no response until a month and a half later AFTER we just gave up and decided to renew our lease at our current apartment complex.
Hope they respond to resident issues and questions faster than that.

I lived in these apartments for 6 months while on a long term project in Dallas last year and they are horrible to work with. They lost some of my forms and asked me to fill them out 3 times, they made me change parking spaces and worst of all they still owe me a refund for which they refuse to give me. They also claim Time Warner came to pick up the cable box but do not have any documentation so Time Warner is charging me $ 500 for the box. I’ve tried contacting them over the last 5 months to get my money back and they do not respond. I even submited a claim with the BBB to which they did not respond. Had I known what I would have to go through I would never have lived here. It was not worth it. They are SHADY!