Texans Credit Union

I have several accounts with Texans Credit Union and they offer low fees, great account options, credit lines, dividends and low affordable rates on new vehicle loans too. I receive 5 star service almost all the time including when I lowered my auto loan rate with them recently. Felicia at TCU in Carrollton TX did a great job of helping me with a vehicle loan. Five big stars for her!!! Oddly, TCU won’t let me cash a check in their office regardless of my balance. That’s bizarre. Maybe it was one new Teller? Overall, I give TCU five big stars.

This place is absolutely pathetic. The customer service is ridiculous. Slowest tellers I have ever experienced in my entire life!!! Expect a twenty minute wait, no matter how many people are in line ahead of you. Even if every window had a teller at it, only one will be working, and it makes no difference what time of day you go. One of the the tellers is exceptionally rude, and treats everyone like they’re an idiot. Unless you enjoy being talked down to and spending hours just trying to deposit a check, save yourself the hassle and do your banking somewhere else!!!

Horrible. I’ve been with Texans since 1982 (when it was Texins — for TI Employees). I’ve always been a huge fan. However, in the past 5 years it has deteriorated into a horrible banking experience. Their errors are continually resulting in fees for me. Their website and online banking is awful (they even save your security info in browser cache, so any time you clear your cache you have to recertify the whole computer!). I’ve told them this is not how to store security info, but they don’t listen. They have gotten too big and greedy to listen any more. They have shut down most of their locations and I have to drive way too far to get to a surviving ATM machine.
The interest they pay is absurd, their customer service is horrible, they search for ways to charge you fees, their website is mediocre, their locations are very scarce (along with ATMs) and I constantly struggle (around unpublished rules) transferring my money between my Texans accounts!
I would never have thought it would come to this, but after 31 years with them, I will be closing all of my accounts and giving another credit union my business.

Horrible customer service. I stopped by at 4:30pm to take care of some banking, only to find all the doors locked with a woman inside who refused to let anyone in (despite posted hours of being open until 5:00) who only passed a slip through the crack of the door with the locations of other branches (even though there was no way to make it to any other branch in time). What use is a bank if the few branches they have close early unannounced?
Trust and reliability are critical characteristics of a bank. If I can’t even rely on them to at least be open and available during their regular posted business hours, what else can I trust them with? If they can’t even get the easy things right (like staying open), then how can I rely on them and trust them with my money? Or anything else for that matter?
This is hugely frustrating, unacceptable, and completely unprofessional. I’m closing all my accounts tomorrow.

I’ve been Banking with Texans CU for more than a decade now. They always have the best customer service. The High Yeild checking is paying me to bank there and the auto loan rates and service are unbeatable. I used to shop around for the best apr, I don’t even bother anymore. They’ve never been beaten.

I switched banks recently after using Bank of America and always having so many headaches with them. I was looking for a credit union in my area and had heard great things about Texans. This branch is absolutely great they are always helpful and ready to help with anything that I might need. I am very happy with all of their services and I look forward to being a customer for a very long time. I love the fact that you don’t just feel like a walking dollar sign when you walk in the door. This location is the perfect size to accommodate any and all types of accounts you might have.