Terminix Termite & Pest Protection

I hired Terminix to perform a number of services associated with removing rats from my attic. The services included exclusion work around the house, removal of rats, and removal and replacement of insulation. We were debating between a small «no-​name» local outfit and Terminix and thought that the national reputation of Terminix might be more reliable should we have an ongoing issue. We were incredibly naïve and wrong to go with Terminix.
The person who came to our house to provide a quote seemed knowledgable and capable. I would have felt much more comfortable if he had been performing the services. Do not be fooled.
The exclusion work seems to achieve the intended results, but the team who performed the service left a mess all around the house. Screws were left on the ground, removed weather stripping and sealant was just thrown and left on the ground. Leaves removed from gutters before covers were put on were just thrown on the ground. I spent nearly three hours cleaning up after them and the actual installation work was done rather poorly.
Also, after sealing the house, the team left a couple of rat traps in the crawl space under my house without removing the first or letting me know. As a result, the rat that was caught in the crawl space began to decompose and I was left to go into the crawl space on my own to deal with the matter several weeks after the service was completed.
Now to the worst part. The team that removed the insulation did a very sloppy job. First, they did not remove all of the old insulation. I have been in the attic several times since and noticed insulation that they left behind. They also left debris all over my yard, driveway, and traces throughout my living room, which I was once again left to clean up. One of the members of the team was incredibly nice, the other was incredibly creepy. So creepy in fact that my wife felt compelled to call Terminix to request that a different person replace the creepy individual when the team came back to finish the job.
Several days later when the team returned to blow back in the insulation, they laid it over a bit of old insulation which they did not remove (as mentioned above). They also left debris, again, throughout the house, which I was left to clean up.
The bottom line is that you should definitely run for the hills. I have heard great reviews of other smaller service providers around town and will never use Terminix again. I spent entirely too much money for subpar service.

I called Terminix to remove the squirrels and rats that had gotten into my attic. The first sign of trouble was that they wanted a credit card up front to charge for the job on completion. I refused, and finally they agreed to take a deposit and I would pay after successful completion of the job. They showed up on the day they were supposed to, and did the work okay, but they were supposed to come back in a week to remove the traps. They didn’t, and when I called the first person I talked to said «oh yes, I see your service was scheduled for yesterday and the tech didn’t show up. I will call the branch manager and see what the problem is», after being on hold for 10 minutes I was transferred automatically to another person who said my service was now scheduled for the following week (one week late). Calls to the branch manager have not yet been returned.

I have been renewing my contract with Terminix for many years. The techs are always prompt, polite, personable and professional. I have been pest-​free since they started taking care of my home. On the few occasions I have seen «something» in between scheduled treatments, they come back and address the issue very quickly.
I initially hired them because of a major infestation and they came back weekly until it was resolved. I am impressed with their ability to respond with the cool, calm, compassionate demeanor in dealing with a frantic and panicked homeowner. I am hooked!

I had an Attic Insulation service scheduled and when the person showed up, we had to reschedule and he did so online while he was at the house.
The next appt came and went and no one showed up.
I called Terminix and they scheduled for the next day. Same thing there. No one showed up in the scheduled time window.
I then called up and cancelled this $ 1,349 service. Lo and behold ! The tech showed up the next day un announced. We told him to leave as the service was cancelled.
I called in to termini to relay the bad experiences that I had and got really no empathy or sympathy on the matter. I told them that this was financed and they needed to ensure that it was removed.
I was then told that their records showed that the service had been done !!
I also needed to get my down payment back and after another call to termini I was told that I would not get everything back and someone from finance would call back within 48 hrs to tell me why. Never got a call.
I sent a mail to complain and after a few days a very nice administrator called me and said that they had received my complaint and that an area manager would call me back.
Someone did talk to my wife but was not professional and did not ever refers to the complaint but offered some discounts. He did not even ask to talk to me who actually did the complaint.
Later on I called the financing company (SMAC) that is handing Terminix financing and they said that they had funded termini for my services, so Terminix had to send money back to them.
I just checked again 4 weeks later and no action has been taken. The amount for my service is still sitting in my financing.
All this has taken me a lot of time and I really regret engaging Terminix with my needs. I guess they have me where they want me now as I also signed up to the termite bait system that they are charging annually for.

Terrible company to deal with. Had constant issues with people not showing up and having to perform follow-​up calls to see if their techs were going to arrive only to hear that nobody was going to be available but they would be glad to re-​schedule.
Very expensive service to begin with and the customer service here is terrible. When I asked to speak to a manager I was told that he was ‘unable’ to talk to me about my issues but they would call me back within 48 business hours.
Stay far far far away from this company.

We set an appointment to have terminix come out and treat some bugs, they confirmed a window to show up. Then someone called to say that he was coming out to do a termite inspection, I said fine, but I really need the guy to come out and treat the fleas and ticks today, Don’t care about the termites, he said ok and hung up. The «other guy» never showed up, or called, or e-​mailed. Just an FYI. Set an appointment and don’t get their Termite stuff you may never hear from em again.

I’m giving them two stars because the service they performed was actually fine.
The issue I have with them was when I signed up for their 1 year service. I was billed more than I was quoted each and every time (quarterly). After numerous phone calls the issue was finally settled only to have them screw it up again after their next service. After canceling my service I got numerous phone calls from «managers» twice a month for nearly a year asking me why I canceled, etc.
I told them the issues I had and to lose my phone number and not call me again. I’m still getting phone calls from them. Never again

Maybe i got lucky but the techs i got were amazing. They were very knowledgeable and very nice in showing you where every problem area may be. After bi-​weekly services for a year, our tech left and another one came and filled his spot. Surprisingly enough, the new guy was not as good but still a really cool guy. I guess Terminix management takes customer service very seriously