T-Mobile

Romeo is so nice and helpful. Really takes his time and makes sure you know everything!

I had a great experience here today! I went in with an iPhone that wasn’t getting service, and the woman helping me knew right away what the problem was. Before we got my phone fixed, I found out that I was eligible for an upgrade so I went that route instead so that I could just get a new phone. It also turns out that my Jump program enrollment had been processed incorrectly, and despite the store getting busy, she really took the time to make sure that my account was fixed correctly and then transferred my content to the new phone even though I could have done that at home. I was in the store for about 30 minutes and never felt rushed or like I was inconveniencing her. The service here is infinitely better than the service at the Webb Chapel/​Lombardy location!

I visited this store to buy a new Galaxy S6 Edge on Memorial Day weekend because Tmobile advertised a 64Gig phone for the price of a 32Gig phone. I arrived at the store on Saturday morning at 10:00 AM, which is the advertised time they open. I had to wait 10 minutes before the store doors were unlocked and another 10 minutes while the second sales person prepared the store to serve customers. I asked to see the 64G gold platinum model and agreed to purchase it. The service agent told me they were not supporting that program and I had to order my phone on line. I asked that they verify because that is not what Tmobile website said. The sales associate said that they were not supporting that promotion. So I came home and ordered online and the phone was backordered for a few weeks. I then talked to TMobile customer support online and he confirmed that the store should have sold me the phone that was in stock, the stores were all supporting that promotion and that the sales associate was incorrect.

I’ve been a customer for 8 years. I’m very pleased with T-​mobile service. Unfortunately, two of their employees one name Erick and a lady have very explosive tempers, they immediately started arguing for things that I didn’t request and used very sarcastic tone. Worse part: I was with my 18 months old son :(.I ended up calling customer service to resolve my issue, they did it in a promptly manner … Next time, I won’t waste my time going to this store if they continue having this kind of employees.

I could not be more pleased. I have noticed a huge difference in the service between T-​Mobile and any of the other carriers (I have had Sprint, Verizon and ATT). Whenever I would go in the store of any of those three, I would hardly ever even be acknowledged. It was as if I was disturbing them. When I went into this store, «Welcome to T Mobile!». Besides getting a great deal, Dang was very patient in explaining everything about my new phone to me. They seemed to genuinely appreciate my business. I travel overseas extensively and the free international texting along with a 20 cent per minute call rate was irresistible. I have been very impressed.

I am not a T-​Mobile customer, but sometimes this is the closest cellular store for me when I need a new charger, battery, or other accessory. When I stop in they are always helpful and friendly and give me prompt service. I have read some of the other reviews and know I am giving a bit of a higher rating than they gave, but my experience here has always been good.

This is my cell phone service provider of choice when I am traveling in the USA. They take any unlocked phone and have a great pay as you go plan. $ 3 per day and you get unlimited minutes and text, plus 200 MG of Data. The reception is great in all major cities.
Over all I have been quite happy with the whole experience and service.

Don’t get me wrong here… I’m a fan of T-​Mobile, but THIS location in particular is just horrible! I wouldn’t go here for anything!
Where to begin…
I guess my first visit was ok. I waited 15 minutes as one employee helped out a customer, then proceeded to help me. It was a bit frustrating because customer service told me to see them, and they told me to call customer service… he was not helpful, and really didn’t understand or have knowledge of much that was going on around him.
Second visit? Just went to buy a USB cord. Got the cord, waited in line for 28 minutes… as, once again, ONE employee was working, and there were 3 customers in front of me, 2 behind me… so… I wasn’t the only frustrated one.
Third visit? They were just of no help. I asked about an issue, and before the guy even researched anything, he told me, «I don’t know.» Me: «Well, is there someone who might know?» Him: «No. We just work here and sell stuff. I don’t really know the product or how to do the stuff on the computer.»
So… ok. Not going back here. Next time I need something, I’ll go elsewhere.

I went into this location to get a case and a screen protector for my new phone. I ended up waiting for some to ring me up for about 20 minutes, that is understandable when there is only one salesperson on the floor. When finally someone came out, I asked if they could install the cover for me. She said ‘of course’, but while putting it on she dropped my phone on the floor, actually with some impressive force, Now I understand accidents happen and they always seem to happen with very expensive things, but I didn’t even get an apology. I am not very threatening, so there is no reason to be scared to say ‘I am sorry’ and again this wasn’t like I tripped in the store and if an employee apologizes I can sue the company. Really a simple apology would have been nice. She told me to look at the phone for any visible damage, there was none. She continued. gave me back my phone and I left. Now silly me. I should have replaced it, right away. The phone became all glitchy. I tried calling the store and only received very aggressive words, which I understand, when you are in retail you are trying to make money answering the phone hinders that process, but I couldn’t even get a manager. I ended up calling the store where I bought my phone from. Needless to say, if you want to buy a phone and/​or start a plan with TMobile stay away from this location. There are better, more customer service oriented stores that are worth the drive.