T-Mobile

If you have the need to deal with a ghetto store, and a bunch of hoodrats, this is the place for you! I also will warn you that if you are in the jump plan, they make you think you are buying, when you are actually leasing, your phone. When your crappie phone dies in a matter of a few months, they will send you a used, refurbished phone, not a new one. I ended up getting tons of information from the refurbished phone by the previous person who had the phone! I am taking them to count over this whole situation!

I was referred to this T-​Mobile by an employee at my usual store in North Park because they were supposed to have stock of the recently-​released iPhone 6s. I had already spoken with a representative at North Park who had knowledgeably laid out everything that I needed to do to my account to upgrade my phone and even spoke with a representative at this store to explain what to do.
These people are completely clueless and unprofessional. What should have been a simple upgrade quickly escalated into a lecture on how many different things they just couldn’t do. The rep immediately grabbed a tall, imposing manager with his arms crossed behind her at the register like a club bouncer after talking with the rep from the other store JUST for my «lecture». These people have NO idea how frustrating it is to go to a store for the same brand of anything and be told two completely different things! They had zero interest in taking care of their customers properly, and I was not going to stand there and be bullied. I told them I was going to the other store that seemed more knowledgeable and I walked out. At that point one of the employees literally chased me down into the parking lot, calling after me by my first name (for the rest of us in the professional world, this is considered incredibly rude!) just to tell me about how right she was and how the guys at the other store were basically trying to screw me over. I was really flabbergasted that an employee would follow me to my car just to speak ill of other employees within her own company. Unbelievably unprofessional!
I ended up driving straight to the North Park location and was taken care of at that store by friendly and knowledgable staff — I was in and out in about 10 minutes with a brand new iPhone on the way. I wasn’t hassled or harassed; the only reason I hadn’t come to that location first was because they didn’t have the phone in stock and this store supposedly did. I ended up opting to wait a week or two for my new phone to arrive just because the store that did have the phone in stock was just so horrible.
Moral of the story — don’t go to this location unless you want employees chasing you in the parking lot because they need to prove a point to you. Also expect to be told that they pretty much can’t help you. Go to a different store, the North Park location has always been great to me but this place set the bar pretty low so probably any T-​Mobile store in DFW will be better.