Sutton Place Apartments

DON’T! I moved there in Aug of 2009, what attracted me was that the restaurants and bars near by, it was close to work and it had a W/​D included (full-​size). Over the 6 yrs I lived there, management changed hands three times (last being the worst, more on them later), while there I dealt with transvestite hookers, drug dealers, car thefts, vandalism, huge siestas at the pool that would go deep into the night. Parking is a nightmare, pay for covered or you have a chance of not having a parking spot (some are wider than others). The pool is nasty… very nasty, the entire time I lived there I got in it 3x and every time I was sick after it. The gym is a joke.
Speaking of jokes, let’s talk about the current management and the last year I lived there. My car was having issues to passing state inspection, told office and they said don’t worry… next thing I know my car will be towed if it is on the grounds (funny, one of the leasing agents got away with it and his worn out truck). So I got a sticker for my fiancé’s truck to park there, no issues until one morning when I noticed her truck was gone… Southwest Auto Tow, yeah she left her truck unlocked (SWAT would show up with a bunch of people, they would run around the parking lot trying to open car doors and look inside them with flashlights), well we found her parking tag stuffed in the glove box (her son pointed out the tag hanging from her mirror the previous day asking what it was for). After much complaining we got our car back. Month later, I confronted one of their drivers trying to open her door again, he moved quickly when I came out with a 3ft crowbar in my hand.
More jokes about management, when I told the manager (Brittany) that I was moving out, she told me (they were even saying this prior to me before I put in my notice) that all first floor apartments were getting hardwood floors. She even told me (2x and should have got it in writing) not to worry about doing any type of cleaning because my apt was being COMPLETELY GUTTED, all new counter tops, doors, paint, appliances, HARDWOOD floors… everything. Oh and the shower, no matter how much cleaner we would use, mildew all the time. Well months after moving out I called about my deposit… found out there was new carpet put in, paid $ 185.00 for vertical blinds and that my deposit was not there. She will not return my calls because SHE LIED TO ME FACE TO FACE!!! I called corporate, oh that joke, they called me back on a blocked line in the middle of the day leaving a message saying she will call back… after four times of me calling, no word from them. So, do not listen to these crooks, overpriced, horrible grounds and honestly, Brittany… you are a two-​face liar who honestly needs to find a better job, Mc Donalds?

I have lived here for almost 2 years and I have never had any problems when I need something fixed or even replaced in my apartment. The management and maintenance team are always very helpful.

I would really like to like these apartments but… Everything is falling apart. Literally. Whenever I ask for things to be replaced/​fixed my work order is closed as complete but the work is never done. My kitchen and bathroom have roaches, I have never had roaches in my entire life. They sprayed after my SECOND work order. Everything is a hassle. The rent is decent but these old apartments are not worth it. My neighbor lets their dog pee in the walkway so I have to deal with the stench. My water bill is more than my electric bill and continues to climb every month. It’s not worth it.

Okay… That was the most horrible experience ever… Wednesday I come into inquire about 1bedroom apartments. Marcia was nice, but still new, so she didm’t really show me around much either. She showed me the gym and the unit. NOT the pool, nor the lounge. They told me clearly that in order for them to hold the unit for me, I needed all the application forms completed along with the deposit. So, can’t process application form without employment verification. So we asked my husband’s company for the paperwork done. Because my husband’s company is so big, they took FOREVER to get us the paperwork, which they actually had sent to the apartment complex already.
We come back friday (the last date to hold the quoted price), and ask about bigger unit options. They couldn’t show any models to us, so we just decided to stick with the smaller unit that we agreed upon. As I stated, I spoke to Marcia, and the agreement was get the paper work done and submitted with the money orders to hold the unit. OK! We were promised a unit with wood floors too! (Great! Exactly what we want!) But, Marcia wasn’t there friday. (TODAY!) She won’t be in until monday, so we go ahead and talk to Britney. We go over what we want one more time with her, and she confirms it, so we say, «Alright! We’ll be back with the money orders!», and she replies, «OKAY!» We come back about an hour later because we were starving (missed lunch so we grabbed something quick as well as get money orders), and she passes us to John; whom I spoke with on the phone. He was courteous and apologetic stating that the unit we were interested in had actually just been leased to someone else! Darn!!! :(My husband was very upset. John offers to find a new unit for us, and we stated that we are looking for hard wood flooring and washer/​dryer in the unit. Then, he states that the unit Marcia promised to us in the first place actually does not have hard wood flooring! (So, I guess her excuse is that she is new). But, my husband had already become agitated and frustrated that the unit couldn’t be held for us. We offered to put money down in the first place on wednesday when I first met with Marcia to hold the unit for us, but they just would NOT take the money without the application completed and submitted with the payments! So he was pretty upset. He went on to complain about the system being flawed in that way, and was trying to explain that he wasn’t looking for an apology, but just wanted an explanation as to why a company would say NO to money when a potential client is basically saying, «here take my money we want it!» I think John took it the wrong way and out of no where became very angry and accused my husband of «whining like a little girl» and stood up and threatened my husband to physical violence!!! Oh… MY… G… I could NOT believe what was going on. I was totally surprised! I guess that was destiny that the unit was leased to someone else and not us! My goodness! I hurriedly dragged my husband out because as you can imagine he was PISSED! John went on to yell about he can take my husband to his gym and show him what he’s all about and that he’s from the marines! OMG… O. O That is so crazy!
As much as this is hard to believe and sounds insane… I regretfully admit that this all really frikken happened! OMG… O. O Crazy… Just… Crazy…
I believe that if I were the manager and witnessed an employee do that type of thing, I would have fired him on the spot! I agree that my husband should have just let it go because John obviously couldn’t do anything about the unit being given to someone else and he was trying his best to be helpful… But OMG… Sigh. Well… I hope other people’s experience are better than ours.

I have had a complaint about the noise from my upstairs neighbor’s apartment for a couple of months. I have informed the apartments FOUR TIMES about it, and nothing has been done, and they have NEVER returned my calls, even though I request callbacks.
I will not be renewing my lease with these people, even thought I love where I live. It’s not worth it because they do not take care of important issues.