Super 8 Dallas/Love Field/Mkt Ctr Area

your customer service team is awful, no sense of customer service satisfaction at all. When we made a reservation over the phone the rep we spoke with sent us to the wrong hotel and when we called back to find out what the problem was he was rude and extremely unprofessional.
I don’t know the persons name but he works at this Super 8 location: Super 8 Dallas Love Fld
9229 E John W Carpenter Fwy Highway 183 at Regal Row
Dallas, TX 75 247‑4517
He wouldn’t give me his name and hung up on me 3 times, he had a strong middle eastern accent, I hope you can identify this person and get him fired for being such a rude employee and for that reason I’ll never recommend this place to anyone.

Ooooo. So creepy.
M’kay. After the Adolphus fiasco (ie., no parking lot), my companions begged me to get a hotel with a parking lot (emphasis was placed on «it doesn’t have to be fancy). Fine. Super 8 in the shadows of the porno store/​adult theater it is.
The room was small but clean. You can’t use hot water in the shower for some reason. I was chilling when I heard my neighbors get into a fight. I wasn’t trying to listen, but the «N» word was thrown around a lot, a kid started crying, and then a dog joined the fray. Oh yeah, TV. Let me turn that s*** up. I was certain I saw a «No pets» sign but I still had to step over dog shit upstairs. Later that night when I returned, I saw someone walking a dog on the balcony. Da fuq???
The hotel is only two stories, but my ceiling bounces and thuds a lot. I wondered what the ruffians are doing up there before I decided it was better not to muse.
At 0200 some chick kept knocking on our door before realizing she was at the wrong one.
This morning I started packing when T said we should just stay one more night. So at 0500 I walked down to the main office and passed no more than 7 men just standing around. They were polite and moved out of my way but WHYYYY! WHHHYYYYY
Chapter 2 starts tonight.

Cracked toilet seat. Musty room. Semi-​clean bathroom. Tired and old.
I booked through an 800 number via Super 8 corporate after our flight got cancelled. When I arrived, the clerk was annoyed at the low rate I got. Rude.
I should have slept in the airport terminal.

Very scary place. In our first room the lights didn’t work, the smoke detector was without batteries, and the door had no lock — just to name a few things. The rooms smelled like smoke too. They never had new towels to give us. Very shady place. I would never stay there again.

The walls are very thin you can hear everything the next room is doing. Had to move to another room because of the noise only to find it infested with roaches and both rooms had very dirty bathrooms. Looked like black mold.
Do not try and save money by staying here. We only wanted to stay close to the airport because I had to be there at 5am.
I tried to get my money back to leave but I didn’t pay through the hotel so I was told by the front desk I would not get my money back. DO NOT STAY HERE.

I booked within the last 8 hours and just had to leave ASAP…
The lady at the front desk was very sweet but I will NEVER RETURN here again. The room was decently cleaned for a 2 star motel but became 0.5 star quickly. Got to the room and it still smelled like smoke even though I was in a non-​smoking room. There was no remote and I called the front desk and the maintenance guy was supposed to bring me one but never did…
High-​speed internet, HA that’s a joke! Only took me 10 mins to get on then it took forever to upload the web pages. It was seriously worse than dial-​up. Oh and I kept getting booted out, sucked because I am a college student.
So why I finally left in the middle of the night… TICKS, yes, TICKS!!! I actually found 4 of them crawling on top on my sheets. When I smashed them, they were FULL of blood, yuck! I couldn’t even sleep anymore because I was so afraid of being bit. However, the sheets did smell clean, I’m not going to lie and the bathroom was pretty clean but the floors and walls look disgusting with the wall paper border peeling off. The room AC worked great and stayed cold but not enough to keep me there any longer. Oh and I heard yelling all night from outside, looked like prostitutes and drug dealing going on there, my advice, check out the new La Quinta right across the highway!

O.k.
i am not one to complain but if you ever stay at this place, and you happen to get help from this kid called eli, please grab a sock from your carry-​on, stick two bars of soap inside, and proceed at will.
my complain letter will serve as a review:
«to whom it may concern,
my name is jonathan vazquez and i’m writing this comment extremely frustrated at your customer service representative and the lack of leadership at this locale. My friend andres fierro booked this hotel reservation last minute today through
, we expected to have a two bed room but eli, the super 8 representative told us that we would have to upgrade from our king size bed room to a single 2 bed room.
originally we listed on hotwire that there would be 2 of us but eli insisted that we had to upgrade if we wanted 2 beds. i called your customer care at 6:00pm and talked to an agent, linda, who seemed helpful. she told me that she would call the hotel and see what she could do. she did call and talked to eli but nothing happened.
the upgrade was 10 dollars, that wasnt the issue. the issue was the fact that the hotel was dead, we even asked eli if they were busy tonight and he said they werent. as a courtesy, i’ve had hotels do this for me; more so for customer service. if this kid eli is representing your organization, then you guys should really be ashamed of yourselves. i also cannot believe the fact that there was nobody else in leadership on duty. baffled!
i asked eli if there was anyone else i could talk to, and he said «no» i then asked him if i could call his supervisor or manager and he said, «i dont know»
look, i work for an airline and i know how to talk to people. this kid was a punk, straight up. i’ve stayed in many hotels before and i must say that this facility isn’t so bag. but you guys lost me and everyone else i talk to in the airline industry.
get rid of that punk kid eli, get someone with leadership on duty who can actually handle the situation and make the call. i would have happily paid the extra cash in another place if i knew that i was going to be treated like this.
kind regards,
jonathan «
…other than that, i had a good stay.

I stayed here 1.5 years ago on a cross country road trip and i still have awful flashbacks of that scary night.
Some of the highlights:
Blood on bed and floor
kicked out door handle to bathroom, no lock
Green pool
Punched in wall
Dirty sheets and blanket (slept on floor in my sleeping bag)
Sketchy neighbors
very unfriendly staff
felt unsafe
I am used to budget hotels, but this is by far the worst hotel I have ever been to in my life.
I will try to find the photos of the green pool and punched in wall to post. In the meantime use your imagination and then double it, you still wont even been close!

Well I like at least decent hotels and this was none too great. The front desk rep. was very considerate and nice to me. He honored my coupon and gave me a room.
The first room smelt like cigarettes and the lights didn’t work properly, so I had to go back to get another room. The second room still smelled, but since it was for a night I didn’t bothered. The bathroom was decently cleaned and provided basic necessities (soap and coffee) and that’s pretty much it.
The bed was decent, the room was decent enough, and it served its purpose. They did not provide an iron, shampoos, or anything I needed that you could find at a decent hotel at least. I did like that they had wireless (surprisingly) and that the room had its own thermostat. Overall it was nice for one night, but long-​term nope.