Stream Energy – Texas

I’ve been with Stream for 10 years now! They have consistently been among the most competitive companies and my experiences with their customer service has been very pleasant. They are always courteous and professional. On at least 2 occasions they have gone out of their way to help me get satisfaction. I would recommend them to anyone!

Trying to save money has resulted in so many headaches and nightmare customer service experience. My service was supposed to be transferred to a new location and most people dont have to follow up with their electric provider to see if their service gets transferred… well, my leasing office sends me a bill two months after I moved in because the service was never transferred to the new location. So I called Stream Customer Service and they stated that due to a system glitch the connect order never completed and they would be happy to process it while I am on the phone… DUH, I already put in this request. Why are we doing this again?
Anyhow, I tell them yes, process my request. A few days later I get a bill from them with an early termination fee of $ 150.00 — The same day they processed my order finally, Stream claims I transferred to another provider (which I didnt) — So now, the investigation department will take 30 – 45 days to investigate this. In the meantime I am paying 15.9 cents with TXU as default for not selecting an electric provider in my complex.
I can’t stress to everyone to stay away from this company. Unless you want headaches, poor customer service where the agents dont have a clue what you are talking about nor do they really care for your issues. Once my contact is up, I am going back to TXU. I cant do this anymore.
Ray

Since 1 is the lowest ranking that Unilocal allows me to give I’ll start with WARNING everyone about this excuse for an energy company. They are terrible with customer service and have failed to provide proper response times. I called with an issue for being charged after disconnection and they had me waiting for approximately 45 minutes combined. When I called the previous times to question, their phone system game me the «ROYAL RUNAROUND,» and tried to offer me insurance, credit, mortgage, and everything NOT related to my issues and I was never allowed to speak to a representative. Once I did speak to a «supervisor, «he claimed that there was nothing he could do, I would rather eat raw food, use candles, and love a nomadic lifestyle than offer my money to these lowlifes. 37kwh cost me 40 $ thats less energy than leaving on a freaking light I’m a room for an entire month… An inefficient apartment complex may have led to that but their inability to empathize on faults on their service will not be forgiven!!! (Pictures to verify these shenanigans)

I’ve had stream for 2 years as a favor to a friend selling it. I was looking over my bill today my kilowatt hour was 11.5 cents per hour with a 9.95 charge for using under 1,000 kilowatts. Reliant charges 7.2 cents under 1,000 hours with no fee. This month they also charged me a NSF fee because there system rejected an automatic payment. When I saw the rejection I had to manually call and pay over the phone with the same account they’d supposedly rejected. I called to get the fee waived telling them this would result in me leaving. They didn’t wave the fee. I am now disconnecting for poor customer service.

Would give negative stars if I could. $ 200 + bills for a 1 bedroom 1 bathroom apartment. Can never log into my account and getting ahold of someone on the phone isn’t much easier. Just made my last (ridiculously expensive) payment and couldn’t be happier to be done with this company. Definitely reccommend finding a different company.

Do not choose this company as an electricity provider! If by chance you’ve already made that mistake whatever you do, DO NOT allow them to setup autopay to allow them to draft your account for billing. They have given my father the total run around about not being able to disable that feature even after he moved and his service was disconnected. The CSR’s are totally clueless and continue to tell you to call back in 24 – 48 hours for the change to take affect yet it never does.

I’ve been a customer going on 2 months… my bill hasn’t been under 100 dollars yet… so I’m waiting for the relief… i hate that there’s a convenience fee for every payment option. Had i known that i would’ve NEVER signed up. I miss my Cirro. they were hassle free

I give it –100 Stars if They have it. For an apartment no bigger than 900 square feet, I have to have $ 510 for this February month and $ 288 for last month. This is a legal-​robbery. I called them and they never the answer for me besides we charge what is on the meter. 2 laptops, a Tv, few lights and we go to work every single day and wont be home until 6pm and we have to pay this much. Yup, on your risk.

Had the worst customer service with Stream energy had my electricity shut off in our storage by accident i got my due dates mixed up. so i called to get it reconnected and the csr told it would be turned in no later than 3 hrs. So i opted to not move my 3 refrigerators to other places to stay cold… but then 5 hrs later still no electricity so i call to find out why and this new csr worker tells me its 24 – 48 hrs and he cant do anything about it and i s sked what about all my groceries and he says they aren’t responsible for them which is ridiculous im outraged over this!!! Their worker said 3 hrs if it would have been longer i would have found other ways to keep the food cokd and not wait until 9 at night now to deal with the issue!!! The «manager in charge» Steven. would not help me even after he heard the recording and his employee say that he WOULD HAVE it on in 3 hrs! !! :(… worst company ever will not recommend ever and will be switching companies as as oon as my contract expires! !! $ 200+ in groceries down the drain also!!! :(and csr help is HOrrIBLE! !!!

I was signed on with Stream through a cousin who was selling them through their Multi-​Level-​Marketing (MLM) arm, Insight. I live in PA, which is attempting to «deregulate» energy. I was new to the whole deregulation game and didn’t understand the ramifications. I have been paying fair energy bills my whole life and expected at least some regulation/​oversight. I wasn’t aware that I had signed a contract with terms, as I had filled out a card my cousin gave me. Stream’s strategic use of MLM to sell their services is part of the problem as it leverages friendships, family members, and prior trust to get people signed up.
Eventually a contract period expired (unknown to me) and I went month to month. At first the rate remained near market levels but eventually doubled over the course of about 13 months. I plugged the rates into a spreadsheet and calculated that I have paid $ 480.00 over fair market rates. I immediately called Stream.
Stream said they mailed me a contract renewal, which I never received. I told them it wasn’t fair to double my rate over market. They escalated this to a manager and rejected my claims. Stream offered to renew the contract at $ 0.09 per kwh which is higher than PECO which is now at $ 0.08 per kwh. I asked them to move me back to PECO.
I also contacted the the Texas BBB, this process didn’t help my situation. A stream energy representative responded to this complaint stating that they sent me two contract renewals in the mail and that I was on the hook for paying the rates.
I have since contacted the PA attorney general and the PA utility commission.
Doubling my rate, while I wasn’t looking, is unethical and anti-​consumer. I’m out almost $ 500 which would have been used for my Children.

I’d give zero star. Stream energy will steal your money. Never do any business with them!

I used Stream to supply electricity in place of PSEG. On contract Stream’s electricity rates were lower than PSEG’s, saving me ~$ 10/​month. At the end of the 1 year contract their rates rose to slightly below PSEG, still saving a few dollars per month. A few months later PSEG’s rates decreased while Stream’s remained about the same, thus costing more $$. All in all not a bad experience, but I don’t see any advantage to staying off-​contract with ANY third party energy supplier that can and will raise rates at will. I thought the purpose of these third party suppliers was to provide a cheaper alternative to the utility’s rates. As far as I can tell none of them do.
Best bet is to sign a one year contract, then cancel as soon as it expires.

After my father passed away his account lapsed. The receptionist was very rude and had no sympathy. I paid $ 30 to have my connection expedited which was done five days after the phone call, I tried repeatedly to ask what took so long. Unfortunately each rep acted like I was crazy. I spent at least fifteen minutes looking for a phone number because the website does not list one, only a number to pay your bill with no options. Even when my father’s house sat empty the bill was $ 80/​month to run the refrigerator, as the water heater is gas powered. I highly advise anyone with a choice not to run but sprint away from this provider. I can’t believe that this type of behavior is not regulated by the state of Texas. Perhaps a zero tolerance policy on substance abuse might improve the operations of this company.

Stream Energy is the worst energy company in the world!!! You get looked in a contract for 2 years and a cancellation fee of $ 200.00. They Are rude to you and it coast more for a 2 bedroom apartment then what we payed for in a 3 level 5 bedroom house. Customer services was horrifying and unhelpful and rude!!! I will never do business with this disgrace of a company ever again. They Are another energy scam company. BEWARE!!! STREAM ENERGY IS THE WORST ENERGY COMPANY IN TEXAS.

Not sure why all the bad reviews. I have been with Stream for approximately 8 almost 9 years. I have never had any issues since I have been with them. I transferred my service from that monopoly, TXU and their high rates. The switch over from TXU to Stream was easy, no issues. When I moved from my apartment to my house, once again, the transferring of my services was easy.
I do have to admit that in the years I have been with them, I have only spoken to a rep a few times and that was due to outages due to storms. Other than that, I pay my bill online and renew my service contract online.

this company is a marketing company and by such are not governed by a public utility commission, I had signed up with them 2 years ago and at 1^st all was good, the rate quoted was honored but with 6 months of a 12 month contact they dropped me, this past February I had received a renewal notice, called their customer service and was told I was extended for 6 months however after 3 months I was disconnected again and my local utility peco energy had taken my account back over, talking to the pa public utility commission I discovered what I 1^st mentioned was the case, as others have said stay away, they lie, cheat and don’t deliver on contracts and promises pure scum !

Avoid Stream at all costs. Their customer service is terrible and they’ll lure you in with a lucrative fixed rate, let your contract expire, notify you in the fine print of your statement and hit you with a $ 250 bill when your normal bill would be between $ 60 and at the most $ 150 in the summer. If you make the mistake of calling their customer service you’ll be waiting on hold for about 20 minutes before they condescendingly tell you you should have read the fine print and the only thing they can do to help you is set up a payment plan.

I have to agree with previous reviews. THE worst customer service. I needed to make payment arrangements and there is no phone number on their website (It’s only available if you have not logged in and website FREQUENTLY has technical issues). After calling them and entering my account number, etc., representative asks for everything to be repeated. (annoying) They refuse to make payment arrangements until AFTER a past due notice has been mailed. I get an ebill so this is TOTALLY NOT GREEN and needlessly causes additional expense to the company that in turn trickles to its customers, besides the fact it causes the customer to make a second phone call and go through this again. Once disconnect notice has been sent, you may have to calculate the date you call back because customer service can only extend the payment for 3 or 5 days and then they may refuse if you’ve had a recent past due balance (I can’t remember but I’ve gone through this multiple times) when I just needed 7 days. If by chance you call them on or after the disconnect date (which has happened to me since sometimes I haven’t received the paper notice and nothing online or via email or phone EVER has the disconnect date), you’re sh*t out of luck – they won’t do anything for you. Supervisors can’t help, so you have to complain to their Administrative Offices, who are also less than stellar when it comes to customer service (Doug Somerville, Fernie Campos, James Hall, and JoNell Alexander). If you are lucky enough to have made payment arrangements in their decidedly tiny window of opportunity, no one is able to take payment information or use saved information to do a one-​time autopay, forcing yet another phone call. Also important, if there is a disconnect notice (that you may not have received), the automated phone system does not say that there is but instead tells you when your (new bill) due date is in the future so you may get (PURPOSEFULLY?) DISCONNECTED IN THE CONFUSION. Company only allows setting up checking/​savings accounts online. If you want to pay by credit/​debit card, you have to call a second number and then are charged an additional $ 2.95. If I wasn’t afraid I’d be hit with a deposit or inconvenient installation fee, I’d have dropped these jerks a long time ago. Stay clear if you are a prospective customer.

By far the worst customer service I have ever dealt with. Their system for get Electic is insufficient and their reps are awful. I moved from Arizona to Texas and wanted to ensure that I had electricity before arriving to my apartment. I filled out the online form and received an email to confirmation to call and verify my account. The address that was read back from the auto mated system was incorrect so I called customer service number that was provided and was told I was in the wrong state. After calling the correct number the rep has me repeat everything six times over, as my frustration grew I finally was all set, so I was told. There was no email or account number attached. I arrived in Dallas and still had not received any information. Called again and the rep said that no one came out to turn it on and would send someone immediately. The weekend came and on Monday after coming him from work I had no electricity. I called them again and they have no explanation. Now I will have to pay extra with another company to have electric expedited.
This company was painful to work with and never can promise, deliver or reassure they will provide a service. I went to Bounce Energy.