Statewide Energy Solutions

Normally I don’t write reviews but the service from this company was superior so I thought I would write one. My husband and I were looking for new windows and got several estimates because we knew it would be pricey, but ultimately went with Statewide because they offered both quality and a reasonable price. The salesman, Adam, was very personable and happy to accommodate us when we had to throw in a few extra windows last minute. Everything came in on time and we have seen a noticeable difference in our energy bill! I am more than pleased with the results of the purchase. Thanks Statewide!

Not particularly pleased. I was not pleased with the delays of the install and the lack of communication during the process. It was one excuse after another. Once installed the windows were not checked or adjusted and I had to have the back out which took weeks. We could barely open most of the windows and once they came out, they had to reinstall one window and adjusted the others. They said the window opening as it moves upward is more narrow and that is what made the windows difficult to open. Finally beware of the financing company they use. It is Service Finance Company who charges 12.99% on their loans. When you call them to get information such as a payment change or a payoff, a recording comes on saying «This is an attempt to collect a debt and any information will be recorded and used to collect the debt. It is infuriating trying to get simple answers and being treated like a criminal. I would not recommend either company.

I just received a call back from Statewide Energy Solutions and I am furious! If I could give them negative stars I would. My husband and I are getting estimates for replacement windows for our house. When I called Statewide, I got a recorded message so I left my name and phone number and requested a call back to set up an appointment. The person who called back wanted to know if I am a homeowner (yes) and then she asked if I am employed. I asked why she needed to know. She said it was to qualify me. I told her that I am not currently employed to which she asked if I am retired. I said no, I am not. Then she WOULDN’T connect me with their scheduler because I am not qualified. I said fine, if they don’t want my business, I’m getting estimates from other companies, and I’ll have one of them do the job. I am not employed, but my husband is. We do want to buy some replacement windows, and we have money in the bank to pay for them. I did not ask for Statewide to finance them; all I asked for was an estimate, then we will decide who we will have do the job for which we will pay cash. Statewide just got crossed off the list for what could have been a very profitable series of jobs. I want 5 windows replaced now, but eventually we want all of the windows in our house replaced– all 40 of them.

Ok, finally get to write the review on this company. Salesman and owner Mark Shinners. The sales and follow through was good but the product not so good.
I was sold me 21 Atrium Windows of which all had quality control and finish related problems from the Dallas Atrium Window plant. Of which 18 need fixes or repairs and several completely replaced.
Flush mounted screws were not flush, bad windows, poorly constructed windows, windows were rough and unfinished with filings and shavings from the construction throughout, oozing sealant around windows, ripped screen, broken windows, etc. Just all around poor product due to poor quality control from manufacturer.
However, Mark sold us products that he promised and it took 2.5 months to fix all that was wrong with the windows after being promised the job would take 2 weeks. Again, not the sales fault but the manufacturer.
I think it was good that there was follow through and I wasn’t left hanging but then again I wouldn’t sell a product which had so many problems. I was assured that my situation was an isolated incident however, after seeing the product poor quality construction I believe that not to be completely the case. I believe it is because we paid only 20% down and was holding the additional 80% until we had a satisfactory job completion. I think we may have been left holding the bag if we had paid more down. I don’t say this to slight the sales but I think the factory would not have had their feet held to the fire otherwise.
Advice on repairs and construction, take pictures of all the problems for documentation, don’t pay more than 20% down until job is completed to satisfaction (don’t expect perfection but expect job to be completed as promised.).