Star Cab

Don’t ever use this service. They don’t turn their meters on, which is illegal, then try to charge exorbitant rates. They claim they have to pay tolls at Love Field and there are no tolls at Love Field. When I took a picture of the drivers license plate he threatened me. They shouldn’t be allowed to operate in Dallas.

Driver Kiya is a liar. He doesn’t honor the flat rate price. He told me from the airport to my location would be less expensive. I disagreed and he insisted on running the meter and agreed which ever was the lesser then I’d pay that price. I told him flat rate was reasonable etc… before we made it to my destination I said wtf, the rate is more and I still have 15 miles to go. Then this jerk looks to me and say, the rate isn’t for Dallas love field its for DFW. I told him he was playing games and I felt unsafe riding with a liar. He rambled some garbage trying to convince me he wasn’t at fault. No tip for this jerk, because he tipped himself with my unfair, fare. Then the asshole insisted that I call him. I declined his paper business card and laughed in his face and said I will never call you nor ride star taxi again. He said I’ll give you a great deal. I wanted to say F you but was blown away by this con behavior. For all those who pay with a credit card and dispute it. 1% of me adore you. Lol.

***3/​6/​16 update — — FYI — — at Dallas Love Airport last week I was informed (by staff in the Transportation Office) that it’s $ 23 (instead of $ 21) from Love Airport to Downtown Dallas*** Wouldn’t want to stoop to their level by promoting inaccurate data.
I detest starting out my 2016 Unilocal Campaign being a Negative Nellie — — but check out this SCAM ALERT — — your supposed to be charged $ 21 RATE from Dallas Love Airport to Downtown Dallas: ($ 18.00 Flat Rate + $ 2.50 loading fee + $ 0.50 fuel fee).
That’s TWENTY ONE DOLLARS from Dallas Love Airport to Downtown Dallas.
ALSO from Downtown Dallas to Love Airport the CORRECT CHARGE is $ 18.50 !!! (you do not get charged the loading fee).
I’ve been using these cabs for over a year now, sometimes 2−3x per month, and I HAVE NEVER BEEN CHARGED a $ 21 rate from the Airport or $ 18.50 from Downtown!!! NEVER!!! I am usually charged anywhere from $ 23 to $ 25 flat rate! And they usually CHARGE MORE going from Downtown to Love Airport! I have receipts with rides totaling $ 30 (includes 10−15% tip). YEAH I TIPPED — –WTF?!? I AM LIVID! I gave MORE $$ to a dishonest jerk-​off who was overcharging me in the first place. It sucks being duped.
So basically THESE CABBIES ARE SCAMMING by OVERCHARGING YOU. I was able to confirm this last Friday where I finally get an honest cab driver who’s been in the business for over 25 yrs. He took the liberty to explain everything to me and validated the pricing. I got suspicious of the upcharge scam in December 2015 when a cab tried to charge me $ 25 from the Airport but it was $ 23 last week, he said «it’s due to gas prices» — –and I was like «GAS PRICES ARE AT AN ALL TIME LOW — — WTF?!?»” So he says «well then pay me whatever — $ 23 is fine» — — at which I say «I want to PAY THE TRUE AND ACCURATE FARE!!». I told my honest cab driver this story — — he just shook his head after my explanation and told me it’s a bad problem among the cab drivers.
I estimate that these guys have taken me for at least $ 160 in the past 14 months in overcharged cab fees. I have all the receipts to prove this, and there are multiple cab companies involved (Yellow Cab & DFW Cab & Tesfaya Abraham) who will soon get a similar Unilocal review (wait your turn in line because it’s coming). To be fair to everyone — I’m going to look through all my receipts and confirm the prices. I have a lot of receipts from «Tesfaya Abraham» who’s notorious for overcharging. Would it be too much to ask for a reimbursement from Star Cabs for the deficit? I’d donate the $ to some of the families in Flint, MI so they can buy some water filters.
Sorry for the ALL CAPS here but nothing gets my blood boiling more than people who scam, lie, and take advantage of others.
Thank GOD for UBER AND LYFT (plug) — — and for my honest cab ride (never caught his name) but I told myself this would be MY LAST CAB RIDE EVER with these dishonest and unscrupulous cab companies. I used Lyft the rest of the trip and back to the airport — — and you know what? The experience was BETTER AND CHEAPER with ACCURATE FEES! YEEE HAAAWWWW!
I call that a WIN-​WIN!!!
If I had the time (and gusto) I’d be out in front of the airport w/​a sign to boycott these dishonest cabs. Or maybe just hold up a big sign that posts the accurate pricing.
REMEMBER! AIRPORT TO DOWNTOWN RATE = $ 21.00 ($ 18.00 FLAT RATE + $ 2.50 LOADING FEE + $ 0.50 Fuel Fee). DOWNTOWN TO AIRPORT = $ 18.50 (NO $ 2.50 loading fee).
BTW — did you read the recent San Fran News? Yellow Cab declares bankruptcy. Karma’s a bi&ch — — it may take a little longer but when it hits you it hurts as bad as you deserve.
Happy Unilocaling 2016!

Terrible! I should’ve just used Über or Lyft. But I’d never been to this airport and wasn’t sure where to grab Über/​Lyft and decided to take a taxi. I get in and tell the driver my hotel, he doesn’t use the meter and just says $ 20. Oh by the way, they do NOT take credit card. I didn’t have much cash on me. Also, pretty sure he took me the long way because I google mapped the hotel to make sure he was going to the right Crowne Plaza (FYI, this hotel actually will pick you up from Love Field so don’t make the same mistake I did and take this terrible rip off of a taxi) and he totally did a big loop. Also, not the best driver, had to emergency brake because he wasn’t paying attention at least 3 times. AVOID AVOID AVOID at ALL COSTS!!!

Just like the picture shows… Who post a guy running with a bag of money! Already SCREAMS BAD BUSINESS! Front desk! Again! HORRIBLE SERVICE. Better off walking. Leave personal problems at home I’m a customer!

PLEASE PLEASE PLEASE if you do take this taxi make sure the meter is on. I got scammed. I arrived at Dallas Love. Jumped in taxi. He told me $ 50 to Richardson. How he knew that price especially since he didn’t know the hotel is my guess. First time to Dallas so i said ok. He then turned off the meter. When I arrived at the hotel he told me $ 63. I told him that he said $ 50. He then said he had to take a toll road. We never took the toll lane as it was 11am and the freeway was clear. Also as you know taxi cab drivers never stay in one lane :). Do I got a receipt. I didn’t fight too much because it was a company card. Then I saw a $ 8 fee. I called the company and inquired. The lady was very nice. She said she has gotten many complaints like this and instead of emailing them using the yahoo account on the card she said use @outlook.com instead. She said they would respond within one day. Well you can guess what happened. They didn’t. I emailed again and included the yahoo email. Still no response. FRAUD FRAUD FRAUD. Be warned.

Ladies and gentlemen,
Listen to your fellow Unilocalers. DO NOT USE THIS CAB SERVICE. I don’t know why I didn’t just use Über. If I could give this bogus cab service negative 500 stars, I would.
After a 5-​day trip to New Orleans for business and pleasure, my best friend and I arrived at Love Field around 10:30 p.m. Needless to say, our livers and energy were exhausted. We waited in the cab stand and got in Negussie Debebe’s (Driver #U033) cab.
I told him my address first and when he acted confused, I gave him the main/​general cross streets to let him know what direction to head. Once we got off the highway, I gave him specific instructions that he did not want to listen to. It was almost as if I was speaking in ancient Sanskrit. He questions the original address that I gave him, telling me he wasn’t on the right street, as if I don’t know where I live. (No GPS in sight.)
We arrive in the parking garage of my building. I tell him that I will be paying with a credit card. He tells me after a $ 30.25 cab fare ($ 25.50 plus $ 5 in tolls) that he does not accept credit cards.
My response: «IN 2015. In a cab. That doesn’t accept credit cards. That sounds like something you should have told me when we got in the cab.»
My friend said something else to the extent.
Negussie responds, «Ok. Ok. I can take the card».
Here’s where things really go left.
I’m digging around in my purse for my card. Who knows where I put it after leaving the cab at New Orleans airport. After about 2 minutes of digging, he says, «Where is your card?» in a very disrespectful and rude manner. I tell him, «As you can see, I am LOOKING FOR IT.»
I finally find the card and hand it to him. This man whips out one of the old school credit card machines that makes the imprint. I’m sitting in the back of the cab still. And my best friend has loaded up her luggage in the car, while my brother is standing there with my luggage.
Negussie makes the imprint, and then looks at the three carbon copies about thirty times.
While I’m waiting in the back of the cab.
Me: «Dude. It’s a CORPORATE credit card. I mean, really. What is the problem?»
At this point, I ask him to write his name and driver number on my receipt so that I can call and report him, as I do not appreciate the way he is treating me. Like SH! T.
Negussie says that he will write his driver number on the receipt and the phone number to the company. I told him that he WILL give me his name. He said he didn’t have to. At which point, I am looking around for the placard that all cab drivers are supposed to display and he doesn’t have one.
I said, «Listen. I know my rights as a passenger in a cab. You are required BY LAW to give me the information I am requesting.»
He finally agrees to write his name. And I agree to sign the receipt. With NO TIP, obviously. Then he asks me to see my driver’s license. I told him I am not required to give him that information, as he has been paid. With a few other choice words letting him know that he will be reported to his boss for treating a customer like SH! T.
Then he tells me he is going to call the police… on me.
I told him he can do ahead and do so because he has already been paid and the police in Dallas have far better things to do than deal with an ignorant and bogus cab driver who is violating rules.
I left the cab. If my brother was not standing there, I wonder what would have happened. This man was somewhat elderly but I feel like he may have tried to harm me in some way if I didn’t have backup with me.
TAKE IT FROM ME. USE UBER. DO NOT EVER GET IN A CAB AT LOVE FIELD. EVER. If you DO happen to be unfortunate enough to have a complaint to file, please contact Dallas Code Compliance. Their website is here:
I’m sure Negussi’s boss will do NOTHING to discipline him however, here are the appropriate avenues to contact with complaints:
I want to file a complaint against a taxicab driver/​company. How do I file a complaint?
If you were picked up in:
* Dallas Call Transportation Regulation at 214−670−3161, or 3−1−1
* Love Field Airport Call Love Field Airport Operations at 214−670−6148
* D/​FW Airport Call D/​FW Airport Ground Transportation at 972−574−5879
* Fort Worth Call Fort Worth Transportation at 817−871−6987
Let’s get these crooks with their shady practices out of business.

GET UBER!
We were going to get über but one of our guys after dinner decided that we should just take this cab which was in front of our restaurant.
BIG EFFING MISTAKE.
As soon as we got off the cab, one of our party noticed that he dropped his phone on the cab. We called the cab company 2 minutes after getting dropped off to have the cab driver come back. After calling the cab company 5 times, we got to talk to the driver directly. The driver made excuses of going back home and talking to his wife, stalling us for more than 1 hour, eventually telling us that he doesn’t have the phone and cannot find the phone, which is a crock of bull dung since we know that he was checking stuff on his phone on our way back to the hotel. We even told him that we will pay his fare from wherever he was to the hotel, plus a reward fee if we do find the phone, but the driver kept making lame excuses, even though it’s 200% sure that the phone is in his cab. Just TERRIBLE.
AVOID AT ALL COSTS!

Yesterday evening I was headed back from Austin for business. I had driven down with a co-​worker who intended to stay the weekend, so I flew back. I grabbed a cab at Love Field to take me back to my car that was parked at the office. I paid the driver and drove home. It wasn’t until I arrived at the house (30 miles away) that I realized my wallet was missing. DL, passport card, credit cards all lost. I drove back to my office to see if possibly it had fallen in the parking lot. No luck. Obviously I cancelled all of credit and debit cards. The cab company receipt was generic with no company name. My wife called every company that contracts with Love Field to see if we could find a match. We reported the lost wallet, but really never had any hope it would be recovered. My biggest fear was that I wouldn’t be able to get a passport replacement in time for our vacation to Mexico in a few weeks. Sleepless night…
At 10:30 this morning the doorbell rang and there stood my faithful cab driver from Star Cabs. He had found my wallet and drove to my home to personally deliver it. He could have just taken it. He could have left it at his office for me to pick up. Instead, he cared enough to forego a few fares and bring it to me personally.
It’s nice to see that there truly are honest, caring people in the world that will do the right thing. I’m now a loyal user of Star Cab in DFW. They have earned my business forever.

Only good part of this ride was that the cab was clean. The driver didn’t know where he was going and had to call the hotel for directions because he wasn’t able to use the GPS in the car. He also charged me more than what was metered.

I wish I could give negative stars. I had to call 911 because the driver quote said «I am taking your ass back where you came from» This was after he took 2 wrong turns and I told him since he put the address in his phone I was not paying him extra. Then he turned suddenly onto the tollway (we were 1 minute from my house) and said he was taking me ass back home. I then started to panic and slap him on the shoulder because he was going 80. I was so scared I started crying and called 911. After the lady calmed him down on the phone he finally pulled off the tollway at northwest highway. Two cops pulled up and took care of it. I somehow still had to pay him $ 24. The cops didn’t take down the cab number. I have been calling STAR cab to get into and they have been so rude yelling at me telling me to call back later… Worst service ever. This is why you always take an Über.

Last weekend we need national cheerleader convention was in town this company over charged
And scammed fares at DFW airport $ 100 to go from DFW to downtown Dallas. At Max it’s a $ 55 trip

The reviews don’t lie. Seems like everyone here has had a similar experience with this cab company.
If you care anything at all about your safety, belongings or money avoid Star Cab (CAB #747 driven by a man named Asfaw Metentsnot more specifically). They are notorious for turning off meters and scamming fares, threatening passengers who question them, picking up passengers from the airport and then refusing to take them to their actual destination, not posting any identification, and failing to provide any management contact information. After tons of research, I was able to track down the owner who could have cared less about the misconduct of his employees and did nothing once informed of such (Girma Wolde-​Rufael), which is the main reason why I am resorting to this review.
It all started when I arrived at Lovefield Airport Friday evening around 5:30PM after a long day of business travel. I politely waited in line for the next available taxi. It was a long day and I was eager to get home to my family. Asfaw Metentsnot was next in line and the airport attendant helped me to his car. From the minute I got in, he seemed off. He asked me aggressively how much I was going to pay him right off the bat. It startled me and I replied «however much he charged» politely while noticing his meter was completely turned off. He then repeatedly asked me where I lived to which I provided the address (Uptown) and offered directions. For some reason, he was just angry. I was so confused as to what the problem was and asked him what the deal was. He then harassed me more saying that he didn’t want to drive anymore. It was only 2.5 miles away and I followed up by telling him I could pay cash. He was angry for no reason, complained of the weather (which had melted at this point) and threatened to kick me out of his cab. I was so confused as to why he was acting this way. If he was tired or didn’t want to work that day, why did he come to the airport, wait in the taxi line to pick me up? I travel in taxis all the time from the airport and have never been treated with such disrespect for no reason. Finally, I called my boyfriend who speaks Amharic fluently. I was born here and my Amharic is not nearly as perfect. He told the cab driver to calm down and take me back to the airport if he was too tired to drive. The cab driver yelled at him and then silently drove me to the address where I lived. I was scared the entire ride. Someone this irrational and out of control does not need to be driving a cab.
By the grace of God, I arrived safely. And my boyfriend was waiting outside for me. I was so visibly upset when I arrived that I let him pay for the cab. The driver did not stop there, trying to charge him $ 20 for a 2 mile ride (his meter was turned off completely and his name nor his rates were listed). We told him to give us our change repeatedly and he finally tossed a $ 5 bill at us before speeding off without a word. He drove off in such a haste, not helping me with my luggage, that my purse was still inside his vehicle. I recovered it later by going to their office at least. I regret not calling the police. If he is treating single women who are just trying to get home like this without provocation, there is no telling what type of dishonest, aggressive behavior he is exhibiting to other people as well.
I pray for the day Über and Lyft picks up folks from the airport. This was a complete nightmare.

If I could only give no stars — stay away. Driver not safe and talks on cell phone while driving

This was the biggest cab debacle ever. He tried charging me 450 when it was 370!!! Thieves!!!

Worst and most corrupt business I have ever dealt with. Charged for extra passengers that we didn’t have, tried to fight the fare. There is no wonder taxi services are going out of business to things like über and lyft. So embarrassed by the service. Cab number U400. I would say more but with only 2 stars on Unilocal this company clearly already knows they are not in it for costumer service.

Pick us up quickly drop us off where we needed to go reasonable price use them all night long this past Saturday had no problems drivers were very nice nothing bad to say

You’ve been warned. I used this company when landing at the DFW airport. First thing I asked is do you take Amex? (Which he did). Told the driver in cab#U089 I needed to go to Corporate Aviation (where the private jets are). Asked him approx how much it was going to cost and it started at $ 14.00. Granted there is a lot of construction going on at the airport, but one would only think a taxi driver would know the way around the airport they operate from… We got so lost and it became a wild goose chase. He brought me to some parking lot and said,“I think this is it.” We’ll I don’t see any small private jets… Lol. My phone didn’t help our lost adventure. So he called someone on a cell phone and spoke some other language and eventually figured it out. We would exit the airport then enter it again to later find our lost oasis on the same airport property. The driver started getting Impatient and frustrated and told me I needed to pay more (for his expedition of the DFW airport). It is what it is… Final tally $ 38.00. So I asked if he could clarify how he got the amount. He just pointed to the sticker on the window. Well at this point since you wasted my time, ill waste yours sir…
$ 22 fee to anywhere from the airport
$ 5 airport exit fee
$ 2 fuel surcharge (because I care what you gas you put in)
$ 9 airport entrance fee
+ $ 4 because I’m a nice guy and kill you with a smile
He wanted me to out my cell number on the receipt (NO, you can pound sand) so I took another minute or so to find and write my works office phone number.
Happy travels

AVOID! AVOID! AVOID! I have had to draw a weapon on one cabby for jumping out of his car and threatening me after I called him out on trying to rip me off. Another kicked me out at 4am in 20 deg weather for telling him he was going the wrong way (I think he assumed I was drunk but actually I work at a bar). And one… one refused to take me home because «i dont want to be in this area at 6 am» sir, there are white people jogging across the street and I live 5 blocks away. After refusing to continue he sped away with the door open and me almost flying out. I threatened to punch him if he didnt stop. This company is crooked, unprofessional and incompetent. ZERO STARS!!! DO NOT HIRE THEM!

Ridiculous cab driver. I jumped in the first cab I saw after landing at Love Field & told the cab driver to head toward Market Center. Since I’ve made this same drive before (this year), I knew about what I should pay & know most cabs have a flat rate.
While reaching for my seat belt, I noticed a sign posted on both windows that said, «All credit card transactions may not be secure.» Huh, cash it is then!
As we leave the airport, I pointed out the meter wasn’t running. He replied in broken english «uh yah — set fee.»
«How much?» I asked pleasantly.
«Twenty-​five.» he said
«That’s a little high, isn’t it?» I asked
«No.» he said
«I’d like to see your price sheet.» I said as I shift around to view the prices listed on the dash.
Then his arms begin to search under his seat, the passenger seat, BEHIND his seat, etc. while driving. A real professional this guy.
As we arrived he jumped out & ran inside the hotel. WTF?
Odd. Ok, I didn’t need him to help me out anyway & began to gather my bags to let myself out. I dropped them right inside the door & headed back out to pay only to find his car gone.
LUCKILY, I’m a light packer. Other wise he would have slipped away with my stuff still in his cab. Also, I was ready to pay his silly amount… w/​o tip since I knew he was full of crap.
To the driver:
Thanks for the free ride. Too bad you lost money & tip over a 10 dollar dispute. Effn’ crook!
To the company:
Put more effort into who you hire. FYI– The guy I’m talking about it a semi-​smelly young man with a dark complexion & broken english (Caribbean maybe?). I didn’t get his name because it wasn’t posted on his dash like most reputable cab companies.
To the rest who read this:
Question your drivers if they try to pull any b/​s. The hotel told me they’ve heard the same complaints of this happening.