Sparkletts Water

I wish I read the ratings on Unilocal before I went with this disgusting company called «Sparkletts». They seem to take pleasure in taking the «Spark» out of their customer’s lives. Worst customer service, lies, rude behavior by Agents and the Supervisors at the call centers, a «COULDN’T CARE LESS» attitude, missed deliveries, being on hold for 45 minutes, more bottles delivered than ordered, and finally they won’t pick up the bottles but won’t return the charge per bottle ($ 6), and I have 12 bottles. To make it worse, they won’t refund the money for 4 – 6 weeks after you return the bottle (I am driving 23 miles to return the bottles because they won’t pick it up, now that I paid the last and final bill.
WORST COMPANY IN THE US, IF YOU VALUE YOUR MONEY AND SANITY, DRINK OUT OF THE TAP, AND STAY AWAY FROM SPARKLETTS!
i wish Unilocal had a «Zero» star rating or a «minus» rating. I would give them «minus10» for service.

I have had the service for over a year and they have missed my delivery more than 5 times. It’s A pain to call them and be on hold for a long time. I tried to contact them on social media but still don’t respond timely. I have reverted to just buying the Ozarka 5 gallon jugs to use in the cooler I’m renting from them. The only reason I haven’t Called to cancel is I’m sure it’s just as much of a hassle as trying to cancel as it is to get them to deliver when they are supposed to. If you are thinking of getting sparkletts, save yourself the hassle and don’t.

Over the past 2 years, the Sparkletts water dispenser has leaked 3 times, causing extensive water damage to our floors and cabinets. It took us three phone calls and a total of 60 MINUTES of wait time on the phone to finally cancel our service. And the ONLY way to cancel service is via phone. We would NOT recommend Sparkletts water service to anyone.

Ok… here’s the deal. Movies, food, music are all relative to one’s preference. However, service, not hospitality, is pretty cut and dry. Your delivery date is Thursday the 15^th… great we’ll see you the 15^th. Uh oh, you didn’t show up. Call customer service, wait 30 minutes, quick apology, we’ll see you tomorrow. Uh oh, you didn’t show up AGAIN! Forget the call, I’ll email this time instead. FIVE days later, quick apology, we’ll see you in THREE business days? What? Uh oh, you didn’t show up AGAIN!!! Call customer service, wait 40 minutes, cancel service, but they can’t give me a confirmation on cancellation? Long story long, we never even received our first order. Comical really. Costco really needs to re-​evaluate who they are partnering with.

Would give 0 if possible. Ordered the service online and on the date the cooler was supposed to be delivered no one came or called me. Called the customer service number and waited 45 min or so and just gave up. Today I spent another hour trying to see what was going on. Customer service person was friendly enough but could not get the local delivery team on the phone.
I just decided to cancel the service, if they are this bad in the beginning lord knows what would happen in the future.
Stay. Away.

I agree with the negative reviews about this Sparkletts, THEY SUCK BIG TIME and they know it. Problem is, they don’t seem to care as nothing has been changed. We were OK with our service in CA even thou they too have a lot of negative reviews. But today was very BAD! Twice today I was on hold for more than 40 minutes each time waiting for customer service. Should have read Unilocal reviews first, today was my initial delivery and twice customer service told me they would notify local office and provide my contact number to the delivery guy 9for him to call or text me). Day came and went and nothing. Wasted my entire day for this CRAP. Customers BEWARE! There are many reasons you see negative reviews from customers in Unilocal.

Honestly the worst water delivery service ever. I was on a 3 bottle plan a month. All of a sudden they started delivering 5, I called and said I did not order and they promised to change and would not charge me. It happened 4 more times and the stopped crediting me. So I told them to cancel, they asked how long to go through what I had, I told them and finished the water I had in the house. Wouldn’t you know it, these clowns deliver 5 more even though its cancelled and are trying to charge me. I have been on hold now for 15 minutes, they are the worst, stay away from them, there are plenty of other options!

I am another who wishes I had read the Unilocal reviews before signing up for home delivery from Sparkletts water at Costco.
First delivery was on ⁸⁄₂₆. Three 5 gallons and a dispenser.
Then on Monday ⁹⁄₁ another delivery. One 5 gallon bottle.
I was told we would get delivery once a month, and I could choose the day. Nobody called, and I sure didnt want delivery just 5 days after starting. So I called, and was told we would get one bottle on one day, and 2 on the other, spaced out by 2 weeks.
Bill came in the mail with scheduled route, saying ⁹⁄₁₄ would be our next delivery date, and we got a call on ⁹⁄₁₃ reminding us to put our bottles out for pick up the next day. But nobody showed up.
For 3 days no delivery, and 3 days I called and was told it would be the next day.
Today I called and cancelled. You start out the way you mean to continue and this was not acceptable.
And top that off– the driver supposedly input that he has delivered to my house three more 5 gallons this week. Never happened.
The cs told me he would set up an equipment pick up, and we would have no bill other than the original one for set up. Hopefully that stands true.
I really am not happy to have a bad review for them, getting water delivered was going to be such a great convenience. I will go back to getting ours at the store. Costco should discontinue their association with them as well, its not looking good for them.

When I was hired at this company, I’ve been told they have had bad service with the water delivery. There were times they had no water at all. When I joined, I made sure we always had water up until recently. We’ve been completely out for a week and even though I requested an early delivery (which btw — on the site to request is horrible system to use to request delivery)…they never came. They made the excuse that due to the holiday they were unable to make it. They have promised me on Friday… Monday…Tuesday…still nothing. They even missed our scheduled delivery which was on the 15^th. I called again and it turns out they said they will be here today. I highly doubt it.
Also, if you try to call the
customer service hotline. It doesn’t work!!! It goes straight to a busy signal. All their numbers on the site does NOT WORK!
Luckily, I found a review that listed an old number and got a hold of someone. So if you need customer support… call this number 888−432−4823.
We’ll be looking at a new service since their support hasn’t been great!

The company shouldn’t even be in business anymore. I called to have an early delivery on Monday, August 31^st, and the water was supposed to be delivered on Wednesday, September 2^nd. Well, Wednesday came and went still no water. So I decided to wait, because they guy is ALWAYS a day late. Well, Thursday came and went still no water. I called about numbers that I had for them, both gave me a busy signal all morning. So I decided to call from my office phone and guess what it went through. I spoke with someone that was very rude and she was chewing gum. She didn’t even try to listen to the problem so she transferred me and guess what, I GOT HUNG UP ON. So I come to the 7 EMPTY jugs still sitting by my door. So I call them, I get through this time, and a younger girl answered and her favorite word was OMG. She told me that my delivers had been cancelled on the 2^nd and 3^rd. She looked into the company and said that it stated the driver was out of water. Now I want to go Olé school Louisiana on her but it’s not her fault. So she transfers me over to accounting for a better understanding. An Asia sounding female answered, and the first thing she tells me is that I should order more water so I won’t run out so fast. (Curse words running fast through my head). So I explain to her that I have been out of water since Tuesday night and I was told that I would have on Wednesday. She basically told me that it’s my fault and that ordering more would prevent this from happening. So I got very abrupt with her and told her that the guy doesn’t come on my scheduled days anyways, he comes 3 to 4 days afterwards. She tired her best to over talk me and make me understand her thoughts. But the reality is that I was told Wednesday and it’s Friday night and still no water. Her excuse for him is that he doesn’t come in my area everyday and he delivers water other places before he comes to me. I don’t care about any of that because if I hadn’t called I would have never known that I wasn’t going to get water today. Then she try to tell me that it is a holiday so he might not come. I told her when I ordered the water it wasn’t a holiday so why haven’t I gotten my water. She had it is a holiday and you should ordered more water on the last delivery. I told her again, it is a holiday weekend now but not when I ordered the water. I’m SO mad right now I could throw those jugs and machine in the street. I will be looking for another source of water supply even if it cost more.

Everyone should have home water delivery! I have made a lifestyle change and started drinking lots of water and I cannot express how much better it has made me feel. Most noticeable is my headaches are history even with the tremendous stress I work under. We signed up for water delivery during a visit to Costco, last Sunday. I felt proud as we were told how Sparkletts draws their water from underground springs in Granbury, TX. I received a call from Jason, Tuesday, and arranged for installation of our water dispenser today. He said I would receive a call, this morning with a delivery time, however I did not receive a call until Mario was at my front door. While I waited, I read the many poor Unilocal reviews for Sparkletts and became very nervous. I decided not to call Sparkletts back if I did not hear from them, but if they finally called, I would go through with it and give them a try. The dispenser looks great! I have hot and cold water at my disposal. I am very excited about it. Anxious to see if Sparkletts can keep my five stars.

I am so frustrated. It has been 1 h and 34 min I’m on call with Sparkletts. 45 min hold time and another 45 trying to cancel and finalize the bill. I have been told they delivered 7 bottles at one time when my contract is only 3 and on 4 different occasions I was left without water for a month! Here they missed two of my deliveries again but diligently sent me an invoice for water I haven’t used. Overcharged for water bottles I haven’t received for last 3 deliveries. Is this a joke or what! I can’t believe this business is still functioning.

We signed up via Costco. We love our drivers they have always been helpful and friendly. However I am dropping the service because their customer support is the absolute worst. Our shortest wait on hold has been 30 minutes. And not once in our history of changing our orders has it been done right.
Trying a new service starting tomorrow and giving feedback to Costco about Sparkett’s

I would rate Sparkletts with a zero if that was possible. This has been the worst customer service or lack of customer service I’ve ever had from any business. Located on the bill is a number to call for service, 1−888−432−4823. This number places you on hold and leaves you there. Extremely frustrating. Going to
is not any better. I got three phone numbers from that website, every single one of them was bad or busy. More frustration. All I wanted to do was to make sure that my delivery guy brought me water since he had missed the previous day that’s all. After multiple emails, because phone numbers do not work I am still without water. I finally did receive an email from
and guess what that too was a bad number 1800−492−8377, I got a busy signal. This caused even more frustration. At this point, I just want them to pick up the damn machine and all the empty bottles. I wish I had read the reviews on Sparklett’s prior to arranging service through Costco.
12 August 2015~ Finally, actual contact from the Sparkletts driver. He was on vacation and his route was to be covered by another employee Guess what. His value as an employee is of no value. He is in catch-​up mode. I am still returning the machine and empty bottles. This is not how companies conduct business if they want to keep customers.

Well the saga continues with this company. After finally coming to pick up the unit, they sent me a bill. My mom is now deceased and I don’t want her name out there attached to bills that have not been paid. I will be calling these disgusting people to let them know pigs will be flying before I send them a dime.

DO NOT USE THIS COMPANY-!!
Customer service is TERRIBLE-​!! Every time I called I was on hold for 30+ minutes before I could speak with someone. I called the number to sign up for service and get someone on the phone immediately. How convenient.
The delivery guy did NOT put the water cooler where my wife wanted it. The unit would not work so another had to be brought out. The unit leaked on our floor so we called them up to come get their junk and canceled. We were told we would be contacted about fixing our floor and two months later still no call. I just called and was told we will be getting a call within a day or two. I’m not going to hold my breath.
Do yourself a big favor and do NOT DO BUSINESS WITH THEM-!!

I only give one star because 0 was not an option. We got overstocked with water and I called to ask them to hold off until I asked for more. They said they would. That worked for one delivery. I now have 14 bottles of water. I have been on hold for 25 minutes as of now with no answer.
Their customer service is some of the worst I have ever dealt with. IF I ever get to speak to someone I will be canceling service for good. I cannot give a better warning that this review to avoid doing business with this company.

Oh if I had only looked at the Unilocal reviews before establishing service. They cannot get our deliveries right. They either don’t show or show on the wrong week and dont comply to the order we placed. I have been on the phone once with a 30 min hold and am on hold now to cancel. DO NOT USE this service. Absolutely awful.

Worst company to deal with if there are issues. I’m literally on the phone for the 14^th time now due to a bill I received for service I didn’t even receive and still haven’t received. As long as you comply to their schedule and terms it will work out ok. But God forbid you have to change delivery or even cancel, good luck. They will haunt you forever with ridiculous and inaccurate bills.

Completely ripped me off.
First of all, they have very confusing billing cycle. Every 4 week and it seems they do this intentionally to confuse the customers so that they can charge more.
I cancelled my service and took care of all the bills due and now they sent me another invoice. Customer service is now telling me that the last person I talked to might have told me wrong. This new invoice is from back date.
Don’t get into this.