SML – Simple Moving Labor

Contracted SML for labor through Penske, Scheduling was good and loaders showed up on time. They did a great job loading half of the items, but as fatigue and darkness set it, they took short cuts to finish loading and did not properly pad and secure some items in the last half of the load. Result was damages on the legs and other parts of furniture where it rubbed during the 1200 mile trip. SML claimed no responsibility since the damage occurred in transit even though it was caused by improper packing. So I am faced with a several hundred dollar repair bill. Word of caution! Be sure to check the load carefully for proper padding and make them correct any problems before the loaders leave the site. SML WILL NOT PAY A CLAIM!

Our move was to a downtown Dallas high rise. Scheduling the move was very easy and organized. On moving day, the street where we had to park the moving truck was closed due to construction activity on another building. In addition, there was a massive Heart Association walk taking place that same morning, closing most of the downtown streets and creating a stressful moving day environment for someone unfamiliar with the area. The moving helpers showed up on time despite the street closure difficulties. They were hard working, careful, and courteous. Will use SML — Simple Moving Labor again should a future need arise.

All the movers showed up and time. None of the my property was damaged. So to me they did a great job.

Simple Moving Labor was SIMPLY AWFUL. What’s worse is that I was pleased with the company until they chose not to correct a situation. Here is how it went down… No complaints about the scheduling and office staff I first was in contact with. Fast forward to my moving date, and my movers arrived at 11:45AM (my window was 9−10am). The communication between my movers was awful, and they didn’t call me until 11:00 am to tell me they were running late. I had been on the phone since 9:45am with SML trying to figure out where my movers were– even they didn’t know! Given that our Penske rental truck (we drove it ourselves) was on a time constraint, and we have movers MIA with no contact, we had to start unloading it ourselves for fear of them not showing at all. By the time they did arrive, they did 45 minutes of work– we had done the rest. The SML representative I spoke with understood why I only wanted to pay for the service I received (1 hour max), given that their company dropped the ball (come to find out they forgot about me). She couldn’t authorize that deep of a discount, so she informed the that «by tomorrow» someone would call with the resolution. Well Emerald, a manager, called me two days later, rude as ever, and not budging on her discount. She offered me 1hour off (I was supposed to pay for 3). I informed her that I didn’t find that to be appropriate, given that her team arrived 2 hours late, did not communicate with me, and did less than an hours work. She wouldn’t budge. She also refused to allow me to speak to someone over her about this matter and even compared SML to McDonalds saying «not every location is the same», which both threw me off and surprised me she would compare her company to McDonalds in the first place. Since I booked SML through Penske (it is their preferred vendor), I called Penske and let them know. They agreed with my concerns and tried to reach Miss Emerald. She did not return their calls, and PENSKE ENDED UP REFUNDING ME THE HOUR MOVING SERVICE from my Penske rental! They wanted to make it right. I am beyond appreciative and floored by the excellent customer service Penske provided to correct the situation, but I would never again hire SML and Emerald.