Smashburger

Cheaper than McDonald’s, better quality food. My initial order was made incorrectly. Across-​the-​board pretty good experience! Really clean restaurant

This Smashburger location is clean and excellent. The customer service is outstanding and the value is great also. I go there frequently and I enjoy it every time.
Bravo!

It’s alright. Nothing fantastic. Not horrible but super pricey for what you get. I like the fries though. The herb ones that is. Probably won’t be back idk it’s close to work so maybe I will. Lol

Went back again. Burgers were made right. Fries were still cold. Salad was the biggest disappointment. For $ 8, about 1 cup worth of salad. Biggest rip off ever.

I just ordered a burger at Smashburger in Dallas at Mockingbird Station. I asked the cashier to have it prepared medium rare. He informed me that they only cooked their burgers medium well. I asked again to please only cook it medium then. He again informed me that they could ONLY cook it medium well. I can only characterize the abomination that I received as tire rubber adorned with melted cheese. Definitely the worst hamburger I’ve had in a very long time and pricey at $ 12.

Great burger. Didn’t leave me feeling tired and sluggish. Very tasty and moist burger. Paul was especially courteous and polite. I’ll definitely revisit this location. Worth the $ 12.58 for the combo.

Great service and the food is always fresh and fast!
I eat there about 1 to 2 times every other week — I would recommend their restaurant to anyone.

Great Burger! But watch out for the sauces. They put a huge Gross mess of sauce and ketchup on top of the lettuce so that the bun is slipping off while you try to eat what is actually a very good Burger. So order without the sauce and put your own on the meat side where it tastes better anyway and the veggies won’t be slipping all over the place while you get messy sauce all over your fingers and have to use a pile of napkins to wipe them off. Someone there is clueless. But… The Burger is otherwise perfect and the fries are delish and crunchy and salted just perfectly… So I’m actually going to go back and order with no sauce, or sauce on side. Mustard and (eek) ketchup is at every table anyway, which is why I didn’t think they would slather my lettuce and top bun with sauces. What a mess!
The menu does tell you there are sauces but when you go in the first time there is a lot of small print on the menu… My sister had to throw away half her Burger to go because of so much Gross and messy sauces on one half of her Burger (?). Ketchup all over lettuce is awful.

Super impressed the first time, so I came back. The second visit I was very disappointed. I got the wrong fries and no mayo on my burger or ranch for my fries as requested. I will not recommend the black bean burger. If you want a good black bean burger, go to Chili’s! They had an AMAZING black bean burger there! With a tip for the waiter at Chili’s, I spent less than at SmashBurger. To top the night off, there was bug crawling on the booth next to the soda machine. That happens, but still was not pleasant.

This is my favorite Smashburger. I’m a big fan of the chain’s food in general, and I like to swing by once every few weeks during lunch since this location is so close to my office.
The food is what you’d expect from Smashburger. Nothing out of the ordinary, really, but their customer service really stands out. The guy who runs the register during the lunch rush is always incredibly friendly and helpful. He remembered we’d left a takeout order for the receptionist under the heat light when we almost walked out, even during a really busy period.
They really take care of their customers there. I see there have been some issues with their staff missing foods and such, but all I can think is that must be their evening staff or anomalous. As a semi-​regular during lunch, they are always stand-​out.

This is the first time we visited Smashburger. Liked the athmosphere, the service was quick and gracious. And the food was fine, well prepared and very fresh. However, there are a couple of things that can be done to make the food great!
Our bbq burger had good flavor but extremely greasy and the jalapeño grilled chicken with grilled onion sandwich, again good flavor but extremely salty, not sure what happened. Other than that it’s a great place to go and hang out with friends and enjoy the chains’ food!

Atmosphere was standard, very «Chipotle» like.
Food was average. Burger was cooked fine, nothing I felt impressed about.
Onion Rings were alright, accompanying sauce was like any other ring sauce.
Service was average as well, cashier was courteous and attentive, but cooks seemed to look as if they wished they could be anywhere but here. I had requested a side of the truffle may to try it out since I haven’t seen anyone offer that recently. It got forgotten just like any other «insert fast food place here».
Overall I’d give the chain another chance, I gave 3 stars for my average experience. Hopefully my girl will enjoy it since they do offer a gluten free bun.

Chicken club is to die for and smash fries. They need to sweep the floors though!

I’m surprised by the negative reviews. I had a juicy burger, fresh crispy fries, and friendly customer service. To top it all off, the prices were really reasonable. What’s not to love? My experience was 100% perfect.

Ordered online and when I got there, I very specifically asked the girl that gave me my food, for BBQ sauce. She replied «it comes with the kids meals» (of which we had two). I gave a quizacal look and said… BBQ sauce; she again replied «it’s in the bag.»
I can only surmise the place burned to the ground as her pants must have burst into flames after I left, as she is a BIG FAT LIAR…
On top of that, they screwed up my burger, didn’t put on the ranch and added pickles and onions. The buns were ice cold (not sure if they were supposed to be heated, but this should be a new corporate policy, if they aren’t). I’ve eaten at other locations and the food was pretty decent, but not sure if I’ll go back to this one.

Awful experience, careless employees, dry tasteless burger, I predict this location won’t be around much longer. They really need to step it up, put out a better product and hire more competent employees.

Do you love burgers? I love burgers! SmashBurger must have known I love burgers. I had eaten there while in another state and fell in love with all the flavors (except mushroom) and the Smash Fries (seasoned with rosemary, olive oil, and sea salt). No matter what combination you choose, the burgers are always juicy and filling and fixed to your specifications. You have your choice of Smash or Big Smash. The Smash was big enough for me and I was full for a long time after. In looking at different menus, I notice that SmashBurger has a burger special to that state. Here in Texas they have a Jalapeño BBQ Burger… totally Texas! North Dakota has the North Dakota Burger, New York has burgers named after each borough. You get the idea. I especially love this new location at Northwest HWY and Midway Road because the management is so happy when you come in. They greet you with a big hello and they genuinely care if you are enjoying your meal. They invite you to come back by saying, «See you tomorrow!» If I wasn’t trying to avoid being a groupie, I probably would take them up on their offer. Soon though, very soon!

The first time I ate here I rated and gave this burger joint 1 star.
Upon my second visit I was hoping for redemption, but still stand strong with my one star.
This place will not last long at the rate they are going. Too much competition in the area (especially with Balls Hamburgers across the street whom are AMAZING btw).
Bad attitude over the phone, bad attitude at the register and bad food to top it off.
Skip to my Lou my darling.

Overpriced, mediocre flavor and horrible service.
We were greeted with a line (TONS of grade schoolers and the elderly) and once we got to the register, the clerk motioned us (with his hand) to order. I was in the middle of the order when I was interrupted with «for here or to go?», by which time, I was already a bit ticked, but it only got worse when we asked for water cups to go with their $ 7 chicken sandwich, and the clerk, an older (45?y/o) African American male, looked at us like we were trying to pull some kind of fraudulent stunt.
The place smelled of raw meat in the inner dining room. I couldn’t notice when I walked in, but once I had to wait for 10 minutes for my meal, the stench just kept getting stronger. There was also a homeless person sitting damn close to us, just «chilling» and staring, I wouldn’t blame him for the smell, which was clearly uncooked meat. Hardly any phone signal, so I had to get out of the joint to Unilocal this. STAY AWAY! FOR THE LOVE OF GOD, STAY AWAY!

Smashburger isn’t like your typical burger house. It’s definitely a refreshing change from Whataburger (which is great) or IN-​N-​OUT (which is just alright). Smashburger is what I would consider to be «hip», and they have their own spin on fries (olive oil and basil) which is pretty good.
Of course you can always get regular fries if you want to be boring.
As far as the burgers go, they are a little different than the usual burger menu. I personally like the Spicy Baja, and sometimes I add bacon just to make it EXTRA manly. Of course you can always customize your own burger to whatever you like as well. Prices aren’t bad either.
All in all this place is great for lunch to change up the pace, but it doesn’t feel like much of a dinner spot. Unless you just want something quick and easy for dinner, then it’s passable.