Signature Pointe On the Lake

The facilities and staff at signature Pointe are very impressive and reasonable. Adam, Teresa, Lori do a fabulous job. All three are candidates for sainthood… along with the rest of the crew!

OMG! If you love your mother or father do NOT take them here. My mother was transferred there after knee replacement surgery for after care. She was admitted Friday afternoon. She was not fed all weekend unless we brought it to someone’s attention. They would look shocked that she had not been fed, then bring her a cold leftover meal.
At no time was she given pain medications, ice, nor therapy. When we requested this, we were told that therapy was not done on the weekends. They would only bring her a Tylenol after repeated buzzing. And never received any ice packs.
She could not get to the bathroom on several occasions (see no pain meds or icing) and had several accidents. When we complained, they gave her diapers!
Monday through Fridays they have a full staff and if you visited then, it looked great. I complained to the nursing administrator and she promised changes. But, then the skeleton crew would come in for the weekends and the nightmare would begin again. One nurse was there three weekends in a row, for two shifts back to back and was the only nurse on the floor overnight.
You would think it was over when we broke her out, but no, their tentacles of evil continued. They sent her home with a bagful of meds, some she was already taking, but also blood thinners and blood pressure medicine. She questioned the blood pressure medicine and was told «the doctor ordered it». She dutifully took them. Every 6 hours, as prescribed.
When she went to the emergency room, a week later, she was admitted for blood pressure of 65 over 40. Blood was only feeding her major organs. It caused colitis and subsequent dehydration. They told her she should not have been given that nor the blood thinners past two weeks after her surgery.
This is criminal and negligent. THEY SHOULD NOT BE IN BUSINESS. Save yourself, and your family grief and choose somewhere, anywhere else.

The incompetent staff of Signature Pointe caused the death of our father. The management then fabricated their own version of the horrific event, which seven family members witnessed. The TX Board of Nursing RULED that the Signature Pointe staff did indeed cause the death of our father. Additonaly, Signature Ponte management was found to have destroyed the original medical records and they created a Signature friendly version of the event, to cover up their actions. Beware of this facility! They have been shown to care more about the money than the well being of the people they are supposed to be caring for.

We love Signature Point! My Mom has been there for over a year, and my Dad lived his last year there next to a huge window with tons of birds and squirrels and people all around him! The place has the best yoga teacher and performers coming every thursday and the staff is like family! I live near by so I check in a bunch. My Mom is so busy now — I have to make appointments! LOL My Dad was in two of the floors on the care side — and I was there a bunch with him during that time. It is very challenging and difficult with this stuff … it can never be perfect — but I assure you — the staff does the best they can … and dealing with people, that is all I want. My Mom treated like she matters and she has a life!!!

My family is VERY pleased with the care given at Signature Pointe. We moved my parents there just over 1.5 years ago. They both started out on the Rehab floor. We eventually moved Mom to a Retirement apartment. The apartments are comfortable. We were not able to move Dad to Retirement, but he received very good care in Rehab, his short stay in Skill Nursing, and in Assisted Living.
The staff doesn’t seem to have a lot of turn over. This is very good because the residents receive consistent care. Family members and staff build a relationship to best care for the residents.
The employees are compassionate and professional, from the doctors and administrators to housekeeping, wait staff and maintenance.
I love that the facility has 5 levels of care: independent living/​retirement, assisted living, rehab, skilled nursing, and a memory care unit.
I highly recommend family members check into Signature Pointe on the Lake to see if it will fit their needs.