Sewell Collision Center

I will commend Sewell collision center on their excellent costumer service. Jim Smith was very thorough and kept me notified on the entire process which lasted about 14 days. Although insurance was a pain to go through, Jim handled them very well and made the process run as smoothly as possible. He was very patient and answered all my questions to the best of his ability. With any issues I had, he was more than willing to take care of them. Finally got my BMW 328i back and it looks even better than before! I would recommend Sewell Collision for both their quality and costumer service.

I will begin this review by stating that Josh Ashford gave excellent customer service to the best of his ability, which included frequent follow ups and communication. I thank him for that. The office staff was generally pretty agreeable. I feel that the insurance adjusters and repair shop work a little too closely as it seemed many of my private conversations with the repair shop wound up being discussed between myself and the adjusters.
My brand new 2015 BMW M-​Series was sideswiped by an idiot on Lemmon Ave. and will never be the same. Because Autonation repair facilities usually will put the least amount of effort possible, I chose Sewell Collision Center to make the repairs. Sewell mostly repairs Infiniti and Cadillac brands. Almost $ 10,000 worth of damage occurred. Every panel, fascia, bumper and most of the interior had to come out and be re attached. The process took almost two months. There were days during this time where they only spent two to four hours per day repairing the vehicle. Some days they did no repair work (no big deal as everyone needs a couple days off during the week).
Upon receipt of the vehicle, headliners were not in their correct place, there were loose interior components, the headlights and front fascia were not aligned properly, the driver door was not attached entirely (it was cracking and popping simply due to not being screwed and secured correctly), there are scuffs and scrapes on the interior that were not there prior; in general, anyone would be able to tell that the vehicle had been in a wreck/​repaired. There are also a few places that looked like some of the new paint had been smudged before drying. When I took the car back for additional repairs (again more time and effort on my part), they fixed most of the issues I had, but some things are beyond repair.
As someone who only hand washes their own vehicle, I realize my expectations are probably higher than most, but why not set the bar higher? After all, Sewell is constantly promoting their BMW dealership that shall be opening soon. And lord knows with BMW of Dallas and Classic BMW being the primary servicers for the North Dallas area, the expectation has been set very low.
All in all, this whole situation really pissed me off, and I really hope when Sewell opens a new BMW dealership, they continue the Customer Service as best they can while remaining profitable (NOT being greedy and slow like Autonation).
What was the question?

Top notch customer service. I worked with Bobby on getting my G35’s bummer fixed after an accident. It was a long process since it had to go through an insurance company. However, Bobby kept me in the loop during the entire process with calls and emails. I’m very please with their work.
P. s. Darren Woodson uses Sewell Collision Center as well.

Outstanding service and work from Sewell. Jessica is a wonderful rep and the work, though expensive (I didn’t use insurance), was top notch.
I took a star off, though, because of Enterprise rent car. My rental was Monday morning to the next Tuesday morning (8 days). Enterprise charged me for 9 days. When I confronted Enterprise they said ‘we charge for calendar days even if you don’t use them.’ This was not explained to me when I rented and I feel ripped of by Enterprise (not the first time).
But Sewell Collision is great !

Absolutely outstanding customer service and body work. I can’t thank Jessica enough for her effort in getting my car fixed in a timely manner. She went above and beyond to get everything done right and even work with the insurance company to make sure payments were being made.
Would definitely recommend this to anyone needing body work done!

Again, with the cursed car stuff – your car gets dinged up you gotta find a good collision center. Sewell is the best I’ve ever had any dealings with. Ever. I think a lot of it has to do with the people that work there because they are honest and really do their best to make sure you are taken care of. I’m on a first name basis with some of the advisors and good olé Derek Merchant will take good care of you, if you ever have the occasion to visit.
Getting your car dinged up sucks but the convenience, service and kindness this collision center gives you makes the whole thing a little easier to swallow.

Had a great experience with Sewell. I worked with Derek Merchant on getting my Hyundai fixed and I could not be more pleased with the results. He promised to get the car back within 7 – 10 days and even though my insurance company took a long time to approve the repairs, he delivered on his promise.
They did a fantastic job with the repairs which included repairing the entire front of the vehicle including the front bumper and hood and it looked like they even washed my car and vacuumed the inside.
I hope I don’t have to come back in the near future, but if I need a collision center in the future, I’ll definitely be bringing my business to Sewell.

After a small rear end collision in my 08′ Infiniti, I took my car to Sewell to have the insurance work done. While I probably would have laughed and walked away at the estimate to have the rear bumper cover re-​sanded and painted if I was paying out of pocket. However the work that was done was absolutely great! The service was very good, and having Enterprise onsite made it easy to get into a loaner.

Our first experience at Sewell Collision Center was excellent! From the first phone call with Derrick to the speedy repair on our vehicle was the best service we have experienced by far.
We had hail damage on Thursday April 3^rd on our new SRX that we had been driving for about 3 weeks. This was the second new vehicle (not from Sewell) we have had for a short period of time that we had hail damage on.
We had our Insurance company come out on Friday April 4^th and they submitted the damage report directly to Sewell. We took our vehicle in on the morning of April 5^th at 7:30AM and we got a rental car and expected to get our vehicle back in about 4 days, which we thought was a good turn around time.
My husband received a phone call around 11:30am from Derrick letting him know that they should have it done that day around 4:30!!! We couldn’t believe it. He said that he knew that this was the second new vehicle that we had for a short time that we had the hail damage on and he wanted to get it fixed as quickly as possible for us.
We then received a call at 2:30pm same day from Derrick letting us know our vehicle was ready to pick up! Made our day! We received a follow up phone call from Derrick a few days after getting our vehicle back checking to see that we were satisfied with the repair work
What a pleasure it has been with the service and friendliness we have received from Sewell of Dallas and Sewell Collision Center. .
We certainly get the feeling that they truly want to please their customers and they will go above and beyond to do so.
Jamie L.

Beyond happy with Sewell Collision. It came highly recommended so we made the drive from Arlington. I called in advance and when I arrived 1 hour later, they had already contacted my insurance, had a rental car ready and helped me switch all my things to the rent car. They have an online system that tracks everything that is done, insurance info ect that is updated daily so you know right where they are at. On top of the tracker, I would receive a call every major milestone. They delivered the car back 1 week before expected. It was detailed and looked brand new. Pick was even smoother… handed them my rent car keys, and they moved my stuff back. Loved everything about the repair center. Super happy with quality of work and professionalism.

Great service — Jim Smith handled everything seamlessly although I know a lot of other people were involved he stayed as the point person — appreciated!

I wish there were more stars as this collision center is a 10! I was warmly greeted by the sweetest young lady named Lauren the moment I walked through the door, within 5 minutes I was introduced to Michael Shannon, one of the estimators. Words can not express how professional this gentleman is, how knowledgeable and how important customer service is to him. I had consistent communication throughout the process of repairing my vehicle, I never expected to get the service I experienced, I actually felt important to these people. If your looking for a repair shop that repairs with garbage, used parts, inexperienced body specialists THIS IS NOT THE PLACE. These guys are all about you and your vehicle, there experience and know how will make your vehicle better than it was wen you brought it! I stand behind them 100%! Thanks again Michael and Arron, and of course Sewell! All the best, JG.- 2013 Subaru Legacy 3.6

My husband and I have always been Sewell fans; however, this most recent experience will result us NEVER returning to Sewell Collision Center.
My husband had a scratch/​door ding on the passenger door of his Cadillac. Sewell Collision Center has had his car for going on 5 WEEKS. I cannot believe it would take 5 weeks to repair a scratch on the door. This is some of the worst customer service we have ever experienced. There have been multiple times where they have projected that the car will be ready for pickup but, of course, on the day-​of it is not.
We still do not have our car and I have no idea when it will actually be completed.

Peter H. did a professional job taking care of our wrecked vehicle. He provided me with answers to any of my questions and when there was an error on payment from my insurance company, Peter went out of his way to get it corrected so I could pick the car up before they closed for the day. I would absolutely recommend this collision center. Front desk staff is courteous. Repair area clean. Good experience.

Took my car to Sewell based on reputation of name after being hit by a lady running a red light. Four visits (not to mention not a close drive at all) and the car is still not right. It is now back in the shop to fix what was «said» to be fixed and what was identified as not. Would not recommend.