Service King Collision Repair of North Dallas

After getting slammed into by a drunk driver on 4^th of July, we took our car here for the needed major repairs (like, close to totaled.) I was amazed by how smooth and painless everything was. We made our appointment, came in to drop off the car, gave them all of the insurance info (USAA referred us here for repairs,) and then came back in a week or so after they called us to let us know the repairs were complete. Super smooth all the way. But the best part was when we looked at the new rear of the car, since the enter rear was replaced. They took off the university emblem we had on the smashed door and put it on our new door! Very sweet of them. We love our repaired car, along with the slightly scratched emblem that now adorns it.

I have been a few time with either hail damage or accident repairs. They have done excellent job and the car rental location is convenient.

Like that other review said, I am completely blown away by these guys. I had called a different Service King (Saturday) after someone had hit the side of my car in the parking lot where I work and they told me they couldn’t see me until 2 weeks later. After giving these guys a call (Saturday afternoon), they told me to bring my car in at 7:30am that Monday so they could get started on it. (I already had the estimates done from the insurance company of the party that hit my car)
Of course, I showed up at 7:01am and despite being 29 minutes early, they didn’t make a face or told me I had to wait. They were super friendly, called Enterprise to have someone come and pick me up, and sent me on my way at exactly 7:30am. Initially, the estimated time at the shop had been 5 days, although after they did their own estimates the days went up to 7. They were done in THREE DAYS. Oh and they washed it too, thank you!
Brad did such an amazing job at keeping me informed of how my car was doing. Everyone at Service King was so polite, professional and friendly. Will be recommending them and Brad to everyone I know who might need to get their car in. Thank you so much guys!

I brought my car here after an accident based on the recommendation of my insurance company and the tow truck. After I picked up my car and drove it for half an hour I noticed that the alignment was still off (but it was definitely billed in the list of service) and the axel that was replaced made noise upon every rotation of the tires. When the manager called me to get this resolved he wouldn’t let me make an appointment for late in the week in case the car took more than a day or two to repair because he didn’t want to pay for my rental through the weekend. I made an appointment with him specifically for Monday when they opened at 7 and he promised me I’d be on my way with my rental car by 7:30. At 7:15 he wasn’t even in the shop yet and was «in traffic». At 7:45 he still wasn’t in the shop and I was still waiting for my rental car.
My advice — find another shop and definitely don’t trust Kyle. He’ll deflect all responsibility that the shop should assume and make promises that he can’t keep.

Is it normal for shops to turn away customers who are trying to bring them business? We stopped in this morning to get an estimate after being hit-​and-​run while parked in a parking lot over the weekend. Not only would they not look at the car, but they couldn’t get us in before Wednesday morning (2 days later!) Apparently the guy who looks at cars is booked solid until then.
How it is that a well known place like Service King doesn’t have the staff on hand to handle walk-​ins or make appointments inside a 48-​hour window is beyond me. I called Herb’s Paint & Body which is 10 minutes from them and they said they can get me in at lunch, no problem.
EDIT: Their response makes it sound like my expectations are unrealistic. I don’t think asking to have someone *look at* your car within 48 hours at a busy service center is that far-​fetched. Herb’s got it in without delay, and they are similarly busy. This sounds to me like a planning problem.

I went with Service King because it is on AllState’s preferred shop list. They were very friendly and helpful at first so I assumed it was going to be a hassle free experience. I was very wrong
About two weeks into my car repairs they called to tell me that they had ordered a wrong part therefore repairs were going to be delayed. My concern was that my insurance only covers 30 days of car rental, but they assured me that they would pick up the tab if they went over. Up to this point I was still happy with their service and understood that these things happen.
When my car was ready for pick up I noticed a dent that was not there when it was dropped off! We reviewed the pictures they took which were very grainy so it was unclear whether the dent was there or not. Unfortunately for me it was right on a spot where my car had a door dent the size of a nickel, but was now the size of a basketball! They claimed that it was already there, but all you could see was the orange marker circle they used to mark the nickel size dent. Because I trusted them and did not take my own pictures I had no way of proving that the dent was made at the shop. They agreed to pay half the cost of repairs and I had to pay $ 300 on a dent they made. Allstate was not very helpful about this either. They did not want to take any responsibility yet still they have them as a preferred shop.
After that ordeal I had to bring back my car back two days later because one of the tires was not secured by their professional technicians and it almost came off while I was driving down the highway.
Then they did not want to pay the additional ten days of car rental that they had originally agreed to pay because my repairs were delayed.
I don’t have Allstate anymore and I will definitely not be using Service King ever again.
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Ok, so I haven’t even had the work done yet but I am so blown away by the service and what life savers these guys are that I HAD to give props! I had a vehicle hit mine and leave the scene this morning. Only having property and liability coverage I thought I was going to be out a lot of money. I called Service King and they were able to schedule a convenient time for me to come get an estimate. Doug came out promptly around my appointment time and speedily assessed the situation. I told him about what happened and how I may end up paying out of pocket and he advised me that my policy may have an uninsured motorist protection that would allow me to only have to pay a $ 250 deductible out of pocket since the other motorist (and their insurance company) wasn’t in the picture. I came home and looked at my policy, and sure enough! There it was! Doug just saved me thousands of dollars by letting me in on a policy attachment that your insurance company won’t let you know about! I was quickly scheduled with a convenient appointment and told that my service would be expedited as quickly as possible so I wouldn’t be without a car for anymore than two days.
Go Service King! Good service in these situations is not enough, proper advising is what really makes a place excellent and this location has BOTH.

BEN WAS AWESOME! They do quality work here and quick! I am so pleased with service king I will be returning here for any collision work! They made it stress free and easy for my car to be fixed in a timely fashion! The staff was very professional!

The staff here is excellent! As I waited for about 10 min for my service tech, Jonathan, to get free (& he apologized for the delay when he met me) I observed many positives… from the smiling & helpful receptionist (who did check on my tech without me asking) to two other techs meeting & explaining what was happening with their respective cars.
After meeting my tech, Jonathan looked at the below bumper trim piece. Actually, it’s my daughter’s car & she arrives home from Seattle U for summer break tomorrow, and I explained I wanted to try to repair/​replace it & get the car detailed for her so it would look nice for her smear break.
He asked if he could drive it around back & let Ruebin (sp?) have a look. 10 min later he drove back around & the car was fixed! When I asked how much, he said no charge, but suggested I wait till tomorrow to wash it so adhesive could dry properly.
Talk about paying it forward. Next time I have a fender bender, this is where I’m headed.

This one of the most customer oriented businesses I’ve ever worked with. Unfortunately, I have needed their services several times in the last year. The customer service representatives I have worked with, Kenneth and Sean, have been professional, prompt, knowledgeable and kept me in the loop at every stage of my vehicle repair.

My car repair has been an ongoing problem since Dec 23. Four times I went to get my car, and four times I had to point out all the work they didn’t do, or didn’t do well.
And to rub it in (pardon the pun), they told me all about their survey, and how they wanted high scores («to help me out», the guy said.) before they even brought my car our to inspect their work.
It’s as if I’m supposed to be the QA guy. Once they admitted they hadn’t done the complete job, they refused to provide me a rental car.
A call to their corporate customer care office two weeks ago has never been followed up on.
Be prepared for poor workmanship, and a concern for your insurance carrier, not for you.

This place rocks. My service adviser Sean really took care of my situation and treated me like royalty. He kept me informed of the processes and explained was and was not included in the repair. I was amazed on how quickly he got my car fixed. It was all in the same day.
They offer complimentary coffee and water. And there is a tv to watch while you wait. It’s air conditioned and clean. It does not smell like a body shop or garage inside.
They wash your car at the end of it’s repair, which is nice.
What is even more impressive, they call you back to get feedback and to see if you are really satisfied.
I recommend these guys and this shop 100%