Robbins Brothers Dallas – The Engagement Ring Store

Okay Ryan and tonya reached out to me very quickly after I posted my first review which was very nice of them. I put off going in for pretty much all of December because I was nervous. Sadly one of the side diamonds on my ring fell off and vanished. (But Sarah side diamonds? Dude it’s an effen amazing ring don’t judge me fiancée picked it out and I effen love it!)
So I reached out to Ryan. He accommodated my request to come in the very next day (a Wednesday). He treated me with great respect. Fiancée went with me and together we told out whole tale of woe to Ryan. Who immediately fixed everything. My ring fits perfectly. Absolutely perfectly. The diamond issue was resolved. I am very happy I gave them the second chance.
Oh and the elevator did not smell like a smoker lived there any more which was a nice added bonus.

update 1÷11÷2016 — They did call me back and although they are not going to re-​size the ring as I believe was the original agreement, they did offer to do it for half price, which is OK. I’ll increase by one star.
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I originally bought the engagement ring for my wife back in may and it was a good 4 star experience. They really spent time with us and we were even able to bargain them down.
The reason I’m only giving it 2 stars however was for the trickery they practiced afterwards. When I bought the ring I did NOT buy the insurance ($ 600) plus. The insurance basically covers a lifetime of maintenance, basically re-​coating the white gold ring part. However, the saleswoman did tell me I could bring it back for a re-​sizing if my wife had an issue one time.
So it’s winter and while the ring fits fine during warm weather it does not fit nearly as well for my wife during cold weather. The short of it is, she went in to have it resized and they told her that we had ‘used’ up our one resize credit when we originally bought the ring.
In other words, the act of buying the ring at a certain size counted as a ‘re-​sizing’. This is crappy logic on their part, I mean really?
So you guys get 2 stars, BAM!

What an amazing experience. From the moment we walked in we were greeted warmly and asked by several employees if we wanted something to drink, water, coffee, cappuccino? (I like you guys already) The fiancé and I came in to look at wedding bands, and wow, what a selection they had for guys! This was not the first place we looked at bands, but I can honestly say Robbins Brothers had the BIGGEST selection for men and my fiancé was head over heels with all his options. As for me, I already knew what I wanted and Nazir really helped us in our selection. I can’t say enough good things about Nazir, he was PERFECT. Not once did I feel pressured of buying a ring, he was informative, gave me different options and from the moment he said «It’s not about what I want to sell, it’s about what you want to buy.» he won me over. Ask for him when you come in, super nice, informative, and patient.
We bought our wedding bands and cannot wait to receive them next month!

Went in to buy our wedding bands today. We worked with Manny, who was very friendly and knowledgable. It was the most enjoyable shopping experience we’ve had so far in our search for wedding bands, so much so that after going to one other jewelry store with slightly lower prices, we went back to Manny because his excellent customer service and the quality at Robbins couldn’t be beat. Highly recommend this location and very happy with our wedding bands.

My Fiancée went to Robins Brothers to get my engagement ring. The process was smooth start to finish. Henry and Pam were helpful. And went above and beyond. We will definitely be back. I want to give props to the jewelers that stayed to set the stone so that we could have the ring for Christmas!

Went yesterday to look at wedding bands with my fiancé. Ian helped us and showed some interesting rings. The bands are very tasteful and crafted well — which we appreciate. We have not purchased anything just yet however.

Andrew Bhati at Robbins Brothers in Dallas, TX was our salesman and was outstanding. My husband and I were picking out our wedding rings and to put it mildly he had to be exceptionally patient with me, but should no problem with that. He let us browse on our own and also provided appropriate suggestions. He felt more like a friend then a salesman.

This place felt a little too corporate/​department store like for us to get my engagement ring at since we wanted something a little different. However, we bought our wedding bands here and the service and product they delivered were both top notch.

Best service ever ask for Jon Schwyzer!
I had two custom rings made and the customer service, attention to detail, and the experience are unmatched! Purchase the extended warranty and you are set, wouldn’t shop any other jeweler after making these rings with Robins Brothers!

What a great experience! My girlfriend and I came in today to look for engagement rings. We had an idea of what we wanted but really needed a little help making the big decision. Luckily, Badar was working today :) She was simply amazing. She gave us plenty of space to make our own decisions. More importantly — she was incredibly patient while we tried on ring after ring. How nice to have a DCA certified diamontologist advising us! We found the perfect rings today :) Thanks for making us feel so special Badar!!!

My girlfriend and I stopped into this Robbins bros one day, without an appointment, and we promptly greeted and setup to work with Ryan M. This was our first time looking at engagement rings and were a little overwhelmed since there is so much to look at. Ryan did an incredible job finding out our likes and dislikes throughout the process and really making it much easier. We were not rushed throughout the process at all and immediately felt comfortable in their store. We have visited twice since and continue to be greeted with the same exceptional service. When the time comes in the near future there is no doubt I will be coming back to Robbins.

We worked with Jon and he was the most personable and professional individual from the time we walked through the door. The entire staff, as a whole, made our experience very memorable!

Went here with my boyfriend to look at a ring I had seen online. We were helped by Andrew Bhatia and he could not have been a more perfect fit for us. He was pleasant, helpful and incredibly friendly. Because I knew the ring I wanted to see, Andrew pulled it before we arrived. I asked to see a few others, just to make sure that truly was my final decision. He was more than accommodating as I still went back to the original ring.
He explained the financing to us very clearly so that we knew exactly what would be expected. He made ring shopping a stress free and fun experience!

I worked with a really great person named Liz Dilly. I am in sales myself, so I understand «sales». I hate being «sold». Liz doesn’t «sell». She advises. After years and years in the business, she really knows her stuff. And, she is patient. It took me a long time to make a decision and I had to go away and think about it before coming back to look again. Liz understood.

Upon arriving, I expected to be hit with a hard and pushy sales associate or someone with a slow or sluggish demeanor but experienced quite the contrary. My girlfriend and I were assisted by Henry Wallican III. Henry was a delight and had fantastic energy. As expected, Henry was very knowledgeable with respect to all merchandise as well as Robbins Brothers various service offering but more importantly he was very respectful. Instead of always pushing for a sale, Henry took the time to also personally learn about my girlfriend and myself. Every question was answered with just enough detail and Henry did a fantastic job of helping us figure out what we like.
I highly recommend both this establishment and Henry himself.

The most amazing experience you could imagine! The Assistant Manager, Ryan McKellen, was incredibly patient, listened to our priorities and dream list perfectly and stayed well past closing to make sure we were 110% satisfied. Great financing options, incredible warranties and a beautiful selection. We will be lifetime customers!

Just replaced/​upgraded my engagement/​wedding rings due to a car accident. Jon Schwyzer was awesome and really helped me find exactly what we wanted! Hubby even decided to get himself a new wedding ring! Definitely recommend this store and especially Jon!

You want sparkle? Check this place out. Lots of high end designer pieces. The customer service when I visited was impeccable. They guide you every step, in a way you don’t feel stupid. Especially if you know nothing about the 4 C’s. Even though we didn’t make a purchase, they offered to clean a couple of things we had. Came out looking new! Ryan was very helpful and the GM Tracey introduced herself and also re-​enforced the good service. Not sure what’s been happening in the past, but generally in sales — you can never judge a book by the cover.

Wow! I must say that if you are in the market for a new ring, upgrading or simply spoiling yourself as everyone so deserves, please come here! They have a beautiful assortment of rings for both men and women! Not to leave out their wide range of other beautiful jewelry! From earrings to necklaces to bracelets! Everything you want and desire is here! Ask for Henry or Rekha when you go in! Both of them deliver amazing customer service!

We came 30 mins before they closed. They pretty much ignored us the entire time. I had brought my ring to get it inspected and cleaned. And there were probably 15 people working and no other customers. They were busy counting inventory. Shouldn’t that be done if customers weren’t standing around waiting during business hours??? After standing for at least 10 mins, one man finally noticed us and asked if we had been helped. I’m sure they saw my very irritated look on my face. After that several workers came over and offered water/​coffee etc and if we wanted to look at any other rings.
Is this suppose to be their excellent service??? Maybe because we already purchased a ring and only here for service, they no longer feel the need to put up a front.
I’ve been to the Arlington location many times, and I don’t think we’ve ever been ignored like this.