Roadrunner Freight Systems

This business is just awful!!! I am a small business in Salado and they shipped a dog cottage for me. The shipment was over a week late and everyday I was told it would be arriving and then I would call and they weren’t delivering it. I was under the impression that we could set a estimated time window for delivery. I received a call at 8am this morning to let me know my shipment would be arriving in 45 minutes. I had to run and was lucky to find people to help me. I had a fork lift to use but wasn’t able to use it because of there delivery timing. Not that I would have been able to use it anyway considering the fact that the bottom of the crate was smashed. After we loaded it off the truck many of my pieces were smashed and totally broken. They had clearly run their forklift into the bottom of my cottage. When I complained to the driver he just said that it took so long and was broken because they aren’t equipped for this size package. My response is «Why did you choose to ship it!!!». Never use these people! I’m normally easygoing but when I pay $ 700 in freight costs I expect my package to arrive on the correct day and not smashed!!!

Prompt, helpful, and friendly! I used this business to ship my mother’s large library to a relative in Nebraska. Dispatch was friendly and accurate with the pickup time. The polite driver «Charles» called before he arrived. We’re not a big business, just a one-​time residential customer, but we were still treated with respect.