Public Storage

I have had the pleasure of visiting this location a few times in the last few years, either to rent storage space, and/​or to buy boxes and packing materials.
Saying «the pleasure» of a storage rental experience was something that never crossed my mind before renting from PS on Mockingbird. That’s because this location sets the bar on customer service, for any business type.
It’s surprisingly welcoming to walk in and see similar faces still working there since prior visits (I have rented from here 4 times in the last 3 years). Especially when the staff is unbelievably informative, helpful, straight forward in their pricing options, extremely professional, personable, and seem to GENUINELY like working with people.
If I had to work with a continuously rotation of people, I would be so burned out on being nice. It would be so hard for me to be nice to grumpy people, who are coming in tired and sweaty (or freezing) from a move. Or, people like me, grumpy and annoyed that they have to move — again.
Not these ladies. They have genuine patience and personality. The kind of kindness that makes your day better.
I initially picked this location because of proximity and that I needed storage ASAP. Granted, because of their location, (location, location) compared to other PS locations, this PS is a tad pricey.
But, even though I’m sure the staff here hears the higher pricing comment a lot, they don’t seem to mind being patient with the complaint. They don’t set the price after all, so to have to kindly explain that repeatedly… Bravo, ladies.

Thank you Amy! You heard my needs and went the extra mile to help me. That office is always a pleasure to visit because of the great customer service, thanks Stormi. I’ve been a client here several times over the last 8 years. This is the best it’s ever been.

I have been a customer for over two years. Of course they have raised rates three maybe four times which is supposedly supply and demand but its really driven by greater and greater return on equity.
The reason for my rating of 1 star is that I went to my unit today and found it to have water and mold everywhere. 4 mattresses were ruined and a beautiful wooden bed I had been saving for my daughter. i still don’t know the extent of the damages but will have insurance company there as soon as possible. I’ll also hire a lawyer since the horrible condition prevented us from completing our move and now have to pay for moving storage and additional fees to have the movers out again and now move a 10×25 storage room that I hadn’t planned on moving. I chose this location because its a high-​rise, thinking it would be high and dry. NOT. it is a WET, LEAKY, MOLD PIT that stinks. I really thought public storage was better than this. I’m going to review again tomorrow after I see how the mgmt. team handles this and see if they pay for me the damages and costs that I incur.

Great service and great location for SMU students. Have never had a problem getting in our out or with security. However, it is not as new as some other storage facilities near by. Also, the $ 1 first month (noted on Unilocal,on billboard on Mockingbird as well on public storage website) and 15% discounts are NOT available at this location when you go in there. I don’t appreciate the advertising for discounts everywhere and then to be told that is does not apply to this location because the demand is high.

Emily the property manger is so professional and accommodating — I needed an additional unit and she found one in the same hall way — give them a call today
Jason moved us and was very efficient fast and knows how to stack and load a storage unit — call Emily to get his number — you won’t regret it —

Came into office for parking space. Sharone was VERY helpful! Awesome customer service from her, Amy and Emily!

great customer service
Very friendly good prices!
Sharone
Amy
Emily were very helpful and kind!

The best price for a unit, incredible customer service, and awesome location! Seriously what else can you ask for? Emily is the one that showed me the unit and was really friendly and knowledgeable including the two other employees at the front desk. I believe one was a manager. So yeah if you are looking for a storage unit that is centrally located in a great neighborhood this is it. Really impressed with the customer service.

Moved in before Xmas to offload some storage. The location is fantastic and within minutes of placing my online reservation I had a phone-​call to verify the order. The check in was a piece of cake! Amy and Stormi were beyond helpful, walked me through every step, every fee, and gave the personal tour with all the pertinent info. The price quote was spot on and yes, as other reviewers did say, you will need to expect an administrative fee and lock fee as well as required insurance which is not disclosed on the website or phone calls, but are understandably a requirement and not steep at all. I’ve only had the storage for a few days but thus far my experience entering the property, getting assistance, and the front staff have been outstanding and I’m glad I went with them!

…super clean, super convenient and great deal… I got a large space for only $ 47 a month. the only complaint I had was in the beginning when I called for pricing the sales person did not mention that you had to purchase the lock thru them and several other fees (such as insurance that you CAN refuse) which brought the move in cost up to $ 100 rather than the $ 47 they had quoted me over the phone… other than that this is the place to rent!!!

We use this storage location for a couple of months every year and Emily has been there for the past two or three years. She is great. We have never had an issue being there. They are always accommodating (especially given our unusual business hours). We consider ourselves very lucky to have such an easy relationship with the folks there.

I recently leased (they are month to month terms which is great-​just be sure to understand the deadlines for terminations, etc.) a 5×5 space for my 2 daughters who are attending SMU. Obviously, the location could not be more convenient, but the best part of the experience was the customer service as another reviewer described. I booked a reservation on line (and you do receive a discounted internet rate) and within 1 or 2 minutes of booking a member of the team phoned me and walked me through the whole process. When we arrived with our things (only boxes and bags-​we are not storing furniture), we asked about whether the 5×5 unit would be sufficient for our needs and they reassured me it would and never tried to sell me up to a more expensive unit. We worked with Carian and she could not have been more helpful. She explained the access hours, the climate control, how to work the lock, and what insurance coverage options were available (and when I confirmed that my homeowners’ insurance would cover it she immediately gave me the paperwork to decline their insurance-​there was no pressure at all to pay the added expense). She helped us load our things on to the cart, took us to the unit-​it is very easy to use the freight elevator and navigate the facility… we loaded everything in, she showed us how to lock up and helped us return the cart. We then did all our paperwork and she gave us several copies of the card with our gate access code and other good information so that we have it in multiple places and we were off… in about 45 minutes in all.
The location is next door to the old Palomar (the new Highland), the area is well lit and there are many nice establishments surrounding the space. We received NO pressure at all to write a review, everyone was just very friendly and accommodating. Highly recommend this location and this service-​I just wished I had leased earlier to avoid all those UPS shipments back and forth from Chicago!

Great place to rent storage unit – clean, safe, SUPER friendly and helpful staff! They were very prompt in calling me after I reserved a unit on line and helped me understand the right size unit I really needed.
Great service!

I am pulling my property out of this business. The staff is rude and pretty clueless, the freight elevator sometimes doesn’t work and they don’t inform the customers, and now they keep the moving carts locked up and you can’t use them outside of the office’s working hours, which severely limits the times you can move stuff. The halls smell like urine. I’m outta here– not worth the price.

The manager tried to pressure me into writing a review in his presence, before we realized we’d have to pay for a full month after we ‘d moved our stuff out. This was extremely frustrating because one if the office workers confirmed otherwise– that we would not be charged. The storage facilities suited their purpose, although they reminded me of something out of a low budget thriller movie.

If you are a relational person, who enjoys good customer service, then I would recommend this location at Public Storage. Emily (one of the managers) and the rest of her staff bend over backwards to accommodate me. For example, in my profession, I receive SEVERAL product shipments per quarter. I leave a key with the girls, and when the delivery man comes, they ensure that all the product gets delivered into the unit for me, without me having to be there or haul the boxes up myself. In addition, anytime there is confusion with my orders, they take it upon themselves to call me.
As far as the ‘homeless’ man. His name is Dusty, and he is harmless and actually amazing! I haven’t seen him in months, he must have moved :*(
I would agree that the keypad for entering the gate is in an awkward spot and it jiggles around making it hard to punch in the gate code (girls, can we fix this?)
It also seems that my rent increases continuously. The girls work with corporate to get me a fair rate

Why am I writing a review about a storage facility? Well, for one I told the friendly lady at the reception desk I would if the guy carried packing paper to my car. He fulfilled his end of the bargain, now I will do my end.
They are good, I mean, it is a storage unit, not much can really be too bad unless they have indoor dust storms or indoor floods, but they do not have either of these, so there is no worry there.
I only have two complaints, albeit very minor. The first one is that some patrons block the entry way with humongous moving trucks and make it hard for people to get through. The second complaint is that the intercom/​entry key pad is in an awkward spot. It is too far off to the side and very flimsy, so it requires the use of two hands. Other than these minor issues, the place is fine.

A friend of mine has been storing his worthless crap (I’m not being judgmental… he completely agrees) for nearly 20 years here and the rent has gone up considerably since he first signed up.
He was talked into climate controlled storage which is idiotic. He’s not storing fur coats. He’s storing particle board furniture, boxes of old magazines and some floor lamps.
He’s also on the fifth floor, but paying the same price as if it was the ground floor. I’ve been there a few times with him to help him move some crap with my truck, then haul it off to the Salvation Army for a tax write-​off receipt.
The hallways between the storage units are way too narrow to do maneuvering of large tables, couches, etc.
There are two elevators… one medium sized one that will accommodate 3 people and an end table and a large freight elevator that could accommodate a compact car and 6 people… crucially needed to store and retrieve large items.
The last time we were there, we struggled for an hour to get this old sleeper sofa out of the unit with that narrow hallway. We finally get that behemoth on its end and on a flat hand truck and gingerly wheel it to the freight elevator. I press the open button and nothing happens. It worked the last time we were there. Impress it again. Nothing. My friend takes the other elevator (too small to accommodate the sofa) down to the office to find out what’s going on with the freight elevator and I stand there, waiting.
I finally hear the smaller elevator arrive and think my friend has returned. No. It’s two homeless guys with shopping carts. These men and their belongings are absolutely FILTHY and stink not only of body odor, but of booze… like they poured booze all over themselves and all over their belongings. They had a ghetto blaster pumping out music rife with pornographic language on their cart. This alone would make me never want to rent a storage place here. I never thought about other customers’ hygiene before… but in the locked storage compartment, you see the ‘roof’ of your unit is merely overlapping pieces of chain link fencing. So… if your neighbor has pure filth to store, along with accompanying roaches, lice, rodents, etc., they will quickly migrate to your storage unit, because there’s nothing stopping them.
I recently rented a unit at Storage Choice for a couple of months and while it wasn’t climate controlled, it was cool in there even when it was over 100 degrees outside. The unit was also completely sealed and not vulnerable to contamination by this sort of clientele.
My friend finally arrived and said that the office knew about the elevator … a previous customer did something with the pull straps that got it jammed. There was no note posted anywhere telling us this elevator was out. If there had been, we wouldn’t have struggled for an hour to move a sofa that won’t fit in the other elevator. The clerk said that she called corporate about getting an elevator repair guy out there, but they were «in no rush» because they still had a working elevator. I explained that the other working elevator was of no use to us due to the size of what we were moving, but the big wigs at Public Storage didn’t care. We struggled for another hour to get the sofa back in that tiny, overpriced unit and left in disgust.
Whenever I get a storage unit in the future, I will never go here, or any other Public Storage facility… and I will never get one that is in walking distance of a public bus line.

I needed a storage for a week. I rented a unit here because they had a $ 20 first month for a large storage unit promotion. I chose this promo vs. «First month free» promo because I wasn’t sure if the other promo was valid for a rent less than one month.
So, of course, when I signed the lease on Aug 27^th, I made sure 1000 times that I only owed them $ 47 or so which included the first month’s rent and other fees. ($ 20+ fees are total BS by the way.) The clerk clarified 1000 times that I did not owe her another dime if I emptied the storage by the end of Sep 27^th.
I got a voice mail in the first week of September and I called back. When I told the lady on the phone who I was, the first word out of her was this: «I was wondering when you are going to pay me my money.» This was the first thing out of her mouth.
I have never dealt with such a rude service clerk although considering her tone of voice, she could have been the owner. But either way, what kind of person talks to a customer in this fucking ludicrous manner? ‘When am I going to give you your money?’ What is she, a loan shark? And I don’t even owe her another cent!
Anyway, I had her pull up the contract and I walked her through her own freaking contact lines where it said I did not owe her a dime as long as I emptied it out by the 27^th. Well, this happened on the 5^th or 6^th.
When she realized that she made a mistake, guess what she said. Not that she was sorry for bothering me or for being so rude, but that I needed to empty the unit by 6 pm on the 27^th. And that if I am even one minute late in emptying it out, I will be charged the full month’s rent and the late fees.
What the fuck is wrong with this lady? Really, people need to be aware that they could be taken advantage of if they are not careful dealing with these folks at Public Storage.

Note – you cannot live in the storage space you rent. And if you ask to many questions about whether people have tried to and how many they’ve caught, they will look at you suspiciously. Hey! I was just curious.
Anyway, the website is a little confusing. I know that’s more of a corporate thing. But I reserved a locker. Then I went on to fill in the rental agreement online. And wow… it showed me a great deal. But once I arrived at the location, I did not get that great deal. And the only thing there was the reservation. All the online information was gone. We had to start from scratch.
And Saturday’s are BUSY. The guy behind the counter was a total pro. He juggled me, some other antsy customers who really thought they should get to jump into the middle of my transaction. He told them they would have to wait their turn. He was also working with some sort of manager trainee looking person who was partially lost.
The space we looked at had a crooked spot where the lock should go. My Public Storage lock from the last time I rented didn’t fix, so he GAVE me a new lock that did fit. AWESOME!
A 4X5 locker with $ 8 insurance will run me $ 32 a month. That’s a bit higher than I wanted but I’ll live.