Public Storage

they get broken into a lot and the insurance is crap.

Joanna was amazing and was very helpful. She has tremendous customer serious skills. I’d recommend anybody to come to this location for your storage needs!

The property manager here is so awesome! Every time I need assistance she goes out of her to accommodate my needs. I highly recommend everyone to this location. Customer service is very important to me and she nails it every time!

Great service! See Jacob when you visit. Good location and prices. The customer service is top notch and they truly look to get you into the property that fits you best.

We used this location to store our entire household as we transitioned to a new home. The service was amazing and Joanna went above and beyond. The facility was always clean and the staff were always friendly. We would highly recommend this location to anyone looking for storage in the White Rock area!

Teeny, tiny doors on every unit under 10×15. They wouldn’t work with us to see if our items would even fit through the door before signing a contract, despite the fact that we’d been PS customers for years and have spent thousands of dollars with that company.
If you have things that are too big to fit through a regular door, this won’t work for you unless you spend $ 125+ per month. Um, no thanks.

This is a story about Angela, the best Public Storage employee you will ever meet.
I pulled up to the gate at Public Storage on Alvin Street in Dallas a few weeks ago, just before closing time. I was in a hurry, trying to drop off a few unnecessary things at my storage space, on the way to moving into a new apartment. It was an unreasonably cold night in May, especially for Dallas. The temperature was 45 degrees Farenheit and the wind was blowing quite fiercely.
When I got to the gate at 8:50pm, I jumped out of my van and ran over to enter my code. The gate opened and I ran back to my van to get in, drop off stuff, and get out. Unfortunately for me, when I got back to my van, the wind had blown my door shut, leaving my van running, and completely locked.
My spare key was with my girlfriend, who was working a catering job and unreachable. I called some friends who live around the corner from that Public Storage and asked them to bring some coat hangers, and proceeded to look for shelter from the intensely cold wind (there was none) and watched some youtube videos on how to unlock a car door with a coat hanger.
Friends arrived, unlocking attempts commenced… it is hard enough to unlock a car door with a coat hanger on a sunny day, but with freezing winds in the dark, we were finding it near impossible. After trying this for about 30 minutes and laughing at ourselves, Angela, the Public Storage employee who lives in the apartment above the Public Storage office, came out onto her balcony (I assume she heard us laughing). She informed us that Public Storage was closed and that we would need to leave (very professional). I explained about my van being locked and running. She asked several questions about how we were trying to unlock it, and gave several suggestions on what else we could do. After another 10 minutes of failed attempts, though, one of my friends headed off to find a police officer, in the hopes that he/​she might take mercy on me and unlock my van.
Angela came back out onto her porch to check on our progress. Seeing that we were useless, she said «Hang on, I’m coming down to see if I can help.» This was at 9:45pm at night, long after her Public Storage duties were done for the day. But she came down anyway, in the freezing cold, to try and help two strangers.
She brought a much sturdier coat hanger-​esque piece of metal, with a hook at the end, and a screwdriver. She then directed us in helping her pry the door open, while she pushed the wire hook inside the car door. This went on for about fifteen minutes. The entire time, she was positive and friendly, and extremely helpful. At about the 20 minute mark, she succeeded in pushing the power windows button on my car door with her wire hook. The window came down, I unlocked the doors, we thanked her profusely and left.
Angela, you went waaaaay above and beyond the call of duty that night, and for that, I salute you, and I thank you, and I want everyone to know what an awesome person you are, Public Storage employee or not.