PlayMore Pools

Please note that this was a very large project. I have drafted a lengthy review because of the scope of the work performed. In summary, we loved our experience with PlayMore, especially construction manager Scott White, and would recommend this company to anyone thinking of a pool installation or remodeling.
We determined that we needed a remodel of our entire pool and deck area to update the backyard of our home. Over the course of two years, I contacted multiple companies, obtained multiple bids, and analyzed various proposals for both materials and design. In the end, PlayMore’s bid included the materials that we wanted at a cost that was reasonable. I worked on this decision with owner David White, construction manager Scott White, and salesperson/​advisor Russell Greer.
The project was substantial, requiring removal of all stone and concrete decking, new plaster, exterior lighting, drainage system, and changes to the electrical system. We worked on redesign plans for several weeks before deciding on travertine paver stones and flagstone coping/​facades.
Demolition began promptly on schedule. The employees for the subcontractor responsible for demo were very courteous and went well beyond the normal scope of work, agreeing to save various stones from the old pool wall that could be used for a small courtyard on the side of our home. The demo lasted for several weeks and was very involved. We had no issues with any damage to items that were not intended to be destroyed. The men worked every day, including Saturdays, and kept to a prompt and precise schedule. They hauled all materials away and left our yard ready for the remainder of the job.
The next step was to install the various retaining walls, flagstone coping, and flagstone façade. The masons responsible for this were masters at their craft. Truly exceptional work. The retaining walls were built first using cinder block stones. We were able to have extensive input as to the location of the stones to make our backyard exactly how we pictured it. The flagstone façade and coping were then installed. The artisans made our pool look like a masterpiece. The process was truly remarkable to watch. The masons would ask each day how things looked and if any areas needed to be addressed. The very limited issues that arose during the construction were immediately remedied.
Following the install of the retaining walls and flagstone, the decking and drainage crew begin their work. Coincidentally, this was the same company that had been in charge of the demolition. Just as with the demo guys, the deck and drainage crew were very polite and courteous. We had an initial miscommunication regarding the angle of the pavers, but this was remedied quickly and efficiently. We had several small issues with the drainage system, even after the pavers were laid, but the crew was very prompt in their attention to remedy the situation. I was pleased with the customer service and support that I received from the deck crew.
Following the conclusion of the deck, the plaster crew came back to finish the plaster job on the pool. This process moved seamlessly.
All-​in-​all, the project was completed in about two and a half months. Construction would have been completed sooner, if not for the record setting rainfall in the Dallas area.
Because of the rain, various spots on the deck and areas of the flagstone cracked. These cracks, due to movement of the soil, were quickly addressed under warranty. The deck crew has actually been back to our home multiple times making sure that our paver deck is flat and to our satisfaction.
This process was so easy due to the leadership by Scott White. Scott has extensive experience in construction, and this experience was on full display in the way that he handled himself and his subcontractors during the project. Scott also provided very intuitive and creative design suggestions that really made improvements to our original ideas. We were very impressed and highly recommend PlayMore.

Great pool company, new to TX and they were recommended by our neighbor, they built our new pool. Love it! A+ company.

Member Comments:
(Please excuse any typos or grammar mistakes!)
I spoke with the owner David White as well. However, he gave me the impression that he was just in sales and he did not own the company. It was not until four months later that I found out that he was the owner. The only reason I found out he was the owner is because I called the pool company to speak with the old owner because the project was going so poorly.
When it comes to David White I will give him this, he is a great salesman. You would think in order to get a $ 68,000 project started there would be a down payment and a contract to sign. David White and his company started this project in my backyard without either. There was a tree removed and an old deck. It wasn’t until after they had already dug the hole for the pool in my backyard that David started emailing me telling me he was worried that he wasn’t going to get his $ 25,000 check. FYI I have saved every single email from this man and all of my responses. When I think back to the meetings that I had with David White when it came to designing the pool, he fought me every step of the way. If I wanted the pool of certain size he said it should go bigger, when I wanted a deep and at the end of the pool, he said the deep part of the pool should be in the middle and should only be about 6 feet deep. Now that the pool is built the deep end in the middle part of the pool is only about 5 feet deep if that. When construction was being done, in the span of nine months, David White was only here a handful of times. He usually only showed up when something was wrong. So many things went wrong with this $ 68,000 if I listed all of them I would be writing all day. One thing that I do want to document here on Angie’s list is the replacement of one of the gas lines. Four months into the project David noticed a gas line he hadn’t noticed before. He tried to put the responsibility on me to pay to have that gas line moved when he should’ve caught it in the very beginning. One of David White’s favorite sayings was «it’s on us“meaning that he would take care of the extra costs. I will never forget that day the gas line was moved. My son and I were home watching television when my entire house filled up with the smell of gas. I understand when you have a gas line moved it’s normal to smell a little residue of the gas, but not smell pure gas throughout your house. The dumbest thing on my part was I went into the kitchen to see if I could like the stove. It fired right up! I immediately turned it off I got my son out of the house, I opened all of the windows and doors. When I went to speak to the man that was moving the gas line I tried to ask him who he was and to let him know that the gas is still on. Of course, like all of David’s workers, this man did not speak any English. I asked to see his license and the permit. The man became very scared and stressed, and basically ran away from me. David shows up at my house, I flip out on him telling David that my son and I could have been killed ! David followed me into my house and I kept yelling at him to get the «F» out of my house he tried to calm me down by offering to take my son and I to a movie. I am not making this stuff up!!! When the project was almost done I was dealing with the third project manager David had brought in. This man was the only one who seem to know what he was doing. He witnessed everything that was wrong and told me before wrapping this project up if anything else was wrong with the project I should contact another pool company to fix it. Two months into using the pool I have three cracked looters, two leaking fountains, and the deck is separating from the pool. I went ahead and contacted another pool company they sent someone out to analyze the situation. What really concerned the new pool company was the relocation of the gas lines. This pool company had the head of their plumbing department contact me that evening. This man strongly urged that I contacted the city of Dallas to see if Playmore pools had pulled a plumbing contract to move the gas lines. I did so the next morning. To add insult to injury there was no permits pulled to move either gas line which is against the law and a FELONY! This whole thing just makes me want to cry.