Pet Resort Dallas

Great place
We use them all the time
They are vey flexible with early drop off and late pick up. Astro and Sue get lots of play time. The grooming is basic but good.

I’ve been going here now for a few months and I travel very often so I leave my 11 lbs Coton De Tulear, daisy, at least a couple times a month for days at a time. They are great! Exceptional actually! I’m always last minute, and it’s never a problem. They are easy, fast, and clean. Oh and if your dog stays 4 days or longer they give them a bath before you pick them up for free! Very happy here!

I am sad to say that if I could give negative stars I would! I brought my dog here for a two week stay while I was on vacation. When I got home I was DEVASTATED at how my dog was treated. During her stay she loss 8 pounds (11%) of her body weight (she looked totally emaciated with her spine sticking out); part of her ear was missing (vet confirmed she had been bitten by a dog); and was she filthy (scabs all over her body, smelled of urine, coat a dull gray, and dried scaly skin). I took her to my vet and they diagnosed her with a bacteria infection.
My poor dog is now on antibiotics for the next 3 weeks and is getting a daily bath with medicated shampoo. What is worse… is that while I was out of the country on vacation I emailed them asking about my dog’s well being– as well as asked my mom –who lives in another state– to call their facilities (she called multiple times to check on my girl) and they never once mentioned her weight loss, skin/​coat condition, or the fact that her ear had been bitten by another dog. Furthermore, I had a friend to pick my dog up from the kennel– and upon pick up, the staff never once mentioned the bite, weight loss, or horrible skin condition.
I hated the thought of leaving my dog for so long at a kennel… and now that I have returned and seen the condition she is in… I am completely devastated at how she was treated at Pet Resort Dallas.
I do not recommend kenneling any dogs at Pet Resort Dallas.

I toured Pet Resort yesterday and was blown away by their attention to detail, how clean the facility is and how caring the staff are to the dogs. We toured three facilities this weekend so that we could find somewhere to board our pup. We’ll be boarding him next week and I’ll post a follow-​up after we use their services. But I thought my review would be helpful as I took the time to tour and the way they handle the dogs, they take them out 4 – 5 times/​day for group play. They also keep small dogs with small, medium with medium and large with large. They have vets on staff too. They also have a system to clean the air and they clean the outdoor play areas and indoor areas everyday. I have a very watchful eye (as I own a business too) and it was clear that they operate a top notch facility and care about the dogs.

After a brief phone conversation with a Pet Resort Dallas employee, I brought my pitbull mix in for a visit on Saturday ⁹⁄₂₀ because I needed to find a place to board her the following weekend. The woman I had spoken with on the phone earlier gave us a tour of the facility and didn’t see any problem with accepting my dog as a boarder. She did say they didn’t accept full blood pitbulls during our prior phone conversation but agreed that my dog definitely looked like a mix. She recommended that I bring her in for a day of play prior to boarding her and I agreed to do that and made a reservations for the following Monday, ⁹⁄₂₂ for daycare and for the following weekend for boarding.
When I brought in my dog on Monday, 9/​22, a different woman was working the front desk. She called me over to her station and looked at my dog and said «We don’t accept pitbulls.» I told her my dog was a mix, and she agreed to take her for the day.
When I picked my dog up in the evening, the same woman who checked us in said that my dog did play with the other dogs, that she was a little rough and had to be redirected a few times, but that it was just her play style. Then she said that she didn’t look like a mix breed, so they wouldn’t be able to accommodate her for future visits. She also said that she was with the puppies, so she might have bites and scratches.
I specifically visited Pet Resort Dallas in advance of boarding her because I know some places have discriminatory rules about pitbulls due to media hype, and I wanted them to be comfortable with her. It was horrible customer service for them to suggest I pay for a day of daycare to help my dog adjust to boarding and then tell me after I do so that because she looked to them like a full-​blood pitbull she was no longer welcome there. My dog is not a full-​blood pitbull (a DNA test showed her to be pit/​bulldog/​boxer mix). Basically, I felt they wasted my time and weren’t very nice about it.

I made an appointment to bring my pup here for a play date on 14 Oct 14. She currently goes to another camp but since I am working right down the street I felt like this place would be more convenient. I showed up and the first lady spoke and commented on how cute she was. I guess a regular showed up so she told me to go to the next window. This is no problem because they were regulars. I get to the next window and the lady says «is the a pitbull». I reply yes, she is a pitbull mix. She tells me that they do not accept pitbulls. I told her when I filled out my paperwork that she was a terrier mix. I did not put «pitbull» because that is a slang. She is in the terrier family but she is not an APBT. Either way she referred me to some other place that is further away. My issue is that I had already blocked her dates off and if I would have showed up the day I start work I would have been stuck with my pup. I offered to come in because I wanted to see if it was a good fit for US. Secondly, there website says nothing of the suck. This needs to be updated. And lastly, before I drove the 40 minutes, I checked their facebook page and seen a bull terrier (the dog from the movie Friday). They are in the same family so this left me really confused. I can’t tell any company what to do and my pup won’t make or break up and I wouldn’t want it too but I would like my issues adressed. I wont go into a spill about «all dogs can bite» because I am sure you know. However, before dogs can just show up they should be giving a trial day. Anyone who owns a «pitbull» responsibly knows the kind of dogs they are. They were the original nanny dogs. Every dog gets this bad rap for a while. I will just be glad when it’s over for the «pitbull».

Have been going here for 3 years and will not go back again. Picked up our dog from boarding and saw that he had several deep cuts on his face. After I had noticed these cuts, the staff then decided to mention he was bit by another dog and they had already given him medication for it. He was boarded for 7 days and I was never given a call to be notified of this situation nor did they ask me for permission on whether they could medicate my dog. Also lost my dog’s collar (with ID, rabies and microchip info tag) and their response was simply, «we don’t have it.» Never had issues before but this place no longer the same as they used to be. Lacks quality and customer service. I will definitely be moving to another boarding facility.

Can’t believe we trusted them with our puppy. When we picked up our 6 month puppy after being away for 7 days she had a severe cut on her arm, a sliced nose and bite marks all over her face, back & groin. We took her to the vet and she had staph infections and fleas. We received several different stories on what happened. This place needs to be thoroughly examined.

I’ve been bringing my dog here for about a year. Recently, I’ve had her do some overnights there and daycare the day of. the staff there, specifically Jonie, is really, really helpful. I call during the day to check on her (I’m that type of pet mom) and they give me details on her socialization. The consistency of her daycare has really helped with her socialization; where she use to be timid and defensive, now she runs, plays and has a good time. I see a remarkable change in her when I personally take her to the dog park.
By the time I get her home she is exhausted and it’s a welcome break from her usual, herding-​dog hyperactivity!

I have been bringing my dog here for 3 years all is great when I am dealing with the ladies but EVERYTIME I have to deal with the owner Jim there is always a problem. First of all I just wanted to use their services for a bath but he said no you can’t do just a bath you have to do daycare even though I only want a bath so I agreed and payed for daycare services too even though they advertise just bath services. Secondly I have appointments every two weeks for baths to coincide with my cleaning lady at home yet when he is there he conveys to me we are full yet I see another family bringing their dog in after me. Don’t know exactly what it is the only difference between me and the other people is our race. I hope that is not the reason for this unprofessional treatment.

If only dogs could talk. My dog was not supposed to be a part of their group play times, per my request, yet came home with fresh scratches in his ear and superficial scrapes on his hocks (what we’d call ankles) and a light bruise on his rump. He only stayed one night and got a bath. What the heck happened?
Also, before boarding I got two different stories from two different employees regarding supervision of the group play times (1 person watching up to 60 dogs!? my reason for passing on group play for my Tony) and the number of times my dog would be let out (one person said 4, another said 5). Inconsistent statements from the staff and the questionable condition of my «baby» upon my return makes me weary of the true character of this facility.
At pick up, I did ask how everything went during Tony’s stay and I just got a smile and «fine» as a response. I wish I could ask Tony the same question.

Not sure what else you could want for your kiddos. We only use Pet Resort Dallas for extended stay boarding. They only thing better than the convenience of being that close to Love Field is the absolute pride they take in the care they provide our dogs. There is never an ounce of concern when we leave our pups with them.

Pet Resort is awesome for doggy daycare. The staff seems very caring and always remembers Soma by name (which is impressive since there are so many dogs that go there). Love how the outdoor play area is turf so the dogs don’t get too dirty. There is also an indoor play area on rainy days.
There was an issue with their system on how many daycare visits we have left, but they fixed the issue after I called a few times.
We only wish that they adjust some of the cameras to make it easier to see the dogs play.

I leave my 4 dogs here regularly. Staff is very knowledgeable and really cares about the dogs they knew all of their names after just one stay! They have vet techs on staff and someone is there ²⁴⁄₇. The web cams are great. I won’t leave my dogs anywhere else!

This place is absolutely amazing. Not only is the facility clean and well-​maintained, but every person who works at Pet Resort seems to love and care about dogs.
Our little guy gets almost 4 hours of play time during day boarding. When we pick him up, the staff always has updates on his behavior. They are also very attentive to the dogs’ health — our dog developed a bump on his head and they immediately called to see if we were aware.
I can’t say enough nice things about this place, and the people who work there. If you’re looking for a caring staff, a clean facility, and great place for your dog to play… Look no further.

Going to update my review and unfortunately lower my rating by quite a bit. It is such a nice facility and we have been happy for awhile, but someone on their staff can’t be trusted. It’s too bad because I think the owner really does care. We brought our own food which included dry food and individual servings of wet food in plastic containers. Rather than mixing the food, someone just left the plastic container with my dog. Of course, he tore it up and swallowed a great deal of the plastic. Fortunately he is ok, but it could have turned very bad. That is just lazy and dangerous. I can’t put my dog in that situation and pay a premium for that.

5 Big Stars! I have been searching for a pet lodge in Dallas that truly cares about their guest, and finally I found the perfect place! This place is wonderful, the staff are caring and very professional. They do not use cages, the rooms for your babies are roomy, made of glass block, with big iron gates on the front. The beds are elevated cots that are off the floor! The play area is incredible, with a big fountain for them to play in when it is warm. they also have a large indoor play area that is fun. Your pup’s will be treated to dog friendly ice cream treats, which my babies love! I finally found a great place to take my babies, Tank and Grace! I feel comfortable leaving them there, because I know they are in great hands and will be taken care of well!

Had to come update my review, since Easy has become a full on regular at Pet Ritz, not only for daycare but also for boarding over the weekend. True, it is a bit more expensive than our usual place, but knowing that he’s truly at the Ritz makes it all worthwhile.
Not only does he get the aforementioned mini ice creams as a special treat, and his own suite to rest in (no cages!) and a karunda bed (just like at home!) and a fountain to swim in, but the baths they give him are AMAZING and he smells clean for a whole week after.
I took the tour of this place, more than once, and couldn’t be more impressed by the infrastructure of this place. From complicated ventilation systems allowing the air throughout the place to be completely pushed out and recirculated in a matter of minutes (in case of an airborne illness) to the padded floors and «grass» play areas that allow for drainage below the foundation, this place is top notch.
Oh, and yes they still have flat panel TVs that play animal planet during the day and classical music at night to keep the pets entertained in between play and nap times. I can’t imagine a better place to leave spot for a day or a weekend!