Park Inn By Radisson

Where do begin? Pros. Close to airport. Safe area of Dallas. Not too expensive. Cons. The actual hotel is falling apart. Lol. This is def a one night stay hotel. Anything past that, you will be irked by the small things wrong with this hotel.

I should have known things were bad when check in took 12 minutes (yes, I timed it).
The agent was arguing (discussing?) work schedules for the weekend with three other people — none of whom could be bothered to even acknowledge me even though they could all see me with my bags in tow. Once I said, «Excuse me,» one turned to me and asked me my name.
He asked it three times, and typed in what must have been a complete essay in order to check me in. In the meantime, his coworkers kept arguing with him (and he with them) about working the weekend. Finally, I got my key.
The room on the 9^th floor was scary before I even got in there. The door, painted white, had serious black scuff marks all over it, like a bunch of angry Rockettes (or cops?) had been kicking the door with rubber soles. It was another bad omen.
I got inside and the light didn’t work. I found a lamp, turned it on and began to put my things down. I needed to charge my phone so I did that first. I then went to turn the desk light on. Wouldn’t turn on. Turns out it was unplugged, so I had to get on my hands and knees and get under the desk to plug it in.
I shouldn’t have done that, because then I saw trash on the table — someone’s food trash (wrappers, etc.) The bed looked partially unmade. Then I started inspecting the room, and the bathroom tub had a coating of black on the bottom that was a dealbreaker for me.
I could have complained to the front desk, but two things prevented me from doing that:
1) Who knows how long that would have taken with the arguing going on downstairs, and
2) This was a prepaid room through a hotel website, so there were no cancellations or refunds allowed.
Instead, I got online and booked another nearby hotel with much better ratings. Unilocalers, you never steer me wrong, and if I had had control over which hotel I would have booked, I would have listened to you. So if you ever get a choice, now you know: go somewhere else.

I’m not sure where to start… the neglect of this property can be seen and sensed from the moment you walk into the lobby. Roof leaking as you walk into the lobby… trash around the hotel… puddled water everywhere… moldy, smelly and stained carpets throughout the property. It might seem like an exaggeration, but it’s not. The room… OMG. I didn’t walk barefoot inside my room the whole stay is all I will say about it. No hot water the day I was checking out. I had to re-​magnetize my room key every day. Oh and it wasn’t any isolated issue. Everyone else did too.

Rooms were pretty outdated and not in the best shape. We booked the hotel that was named Loves Field Hotel and Suites, so it was confusing to find not knowing they changed the name to Park Inn, that was quite irritating. The rooms smelled like the outlets were burning smoke. The only bright side is there is a Jack in the Box located right across the street so that was convenient if we wanted to grab a quick meal.

Horrible customer service. Booked for 2 adults and 1 child and they tried giving us 1 full bed. Furniture had cigarette burns on it, bed wasn’t made, found dirty clothes on the floor. Was told this place is being renovated. They did help when I complained and gave me a bigger room, but the carpet was dirty, one of the beds looked like somebody just got done laying on it. Very outdated, tube tv, remote didn’t even have batteries. Didn’t provide wash cloths or hand towels, until I called up and complained. WiFi is horrible. Unless you’re a single guy on a budget avoid at all costs. Don’t bring family here.

This hotel is the worst I’ve ever been in. It’s only receiving one star obviously so that I am able to review it. The staff is really rude and obnoxious. The sheets are all stained and the carpets had black chunks of things first night there. My boyfriend’s card was charged on priceline and the front desk wanted to double charge him. There were also a line of guests who were also locked outside of their room because the front desk said priceline doesn’t charge them. My boyfriend had his card double charged. Only when he threatened to call the cops which he picked up his phone to do so, did the clerk immediately say everything was cleared up. The front desk also asked for a photo copy of an ID and credit card on top of a cc authorization form. Either the hotel itself or the workers are trying to steal credit cards. Don’t trust this location. I had my credit card company monitor activities from this hotel and they also tried to double charge my card. Five minutes after booking the hotel for the additional night, I called my bank for my credit card and it had a $ 51.86 charge that I was told and then an additional $ 71.86 charge that I was not told about. I told my bank to black any further charges from this hotel.

Do not stay here! Anybody that says anything good about this place has very low expectations! One working elevator that smells horrible, carpets are filthy, non smoking area hallways smell like cigarette smoke. Bad odor in room, dirty pillow cases, mildew and rust stains in shower! House keeping did not leave towels one of the 3 nights we stayed. A tray of food sat out in the hallway for days even after multiple complaints from us. Thermostat did not work, adjustable bed did not work. They gave used travel shampoo and conditioner half empty. They discounted one day from our bill for these reasons, but charged an extra $ 152 to the card the room was booked with and they cannot explain what this charge is for and asked us to call back Tuesday after labor day!

Don’t believe all negative reviews.
I almost canceled my reservation made by Southwest after reading the reviews. I am so glad I didn’t.
My experience with Park Lane hotel by Radisson in dallas Love field proved other reviews wrong.
The hotel’s manager was a great gentleman with class personalities. The desk staff were very nice and professional with excellent customer service.
Most importantly, to the surprise of others who posted negative reviews, the room I asked for was exactly what I wanted.
It was so perfect and so clean with contemporary décor and nice views, that I will return again and recommend it highly to everybody who’s looking for a nice hotel with right price that is usually hard to find near airport.

Nasty my rom 816 the carpet was ripped up by the bathroom a hole in the wall when you enter the room. The gift shop was never open LIKE EVER! they have nats EVERYWHERE your room and the bar oh they act like they don’t have towels it’s like a secret Society just to get a face cloth ugh don’t stay here

The best part of my stay was that it was only 1 night!
Old and run down, almost to the point of abandoned– his hotel is in need of a serious Extreme Makeover: Hotel Edition!
Stayed here for work because of the location (minutes away from Dallas Love airport) plus it was relatively cheap. The staff was friendly enough and I had no trouble with check in, the unpleasantness began on my way to my room. The halls were like scene out of The shining: long, lackluster and creepy! The room from the carpeting to the furniture and bathroom was a bit outdated. The hair dryer even burned my hair!
Overall I would not stay again, it was on the cheaper side but by no means a good deal! With some updates, this might be worth what I paid but as is, I paid too much!

I met up with a friend who was in town for a convention at this hotel.
This place is such a dive. The elevator smelled like urine — I can’t get past that. The room was dingy and outdated. The bathroom was iffy.
Here’s an idea of the caliber of people who stay here: we were at the pool (which is actually a super cool design — that part I loved) and there were three other parties there. Two of the three parties had people who were swimming in their underwear. In the middle of the day. On a Thursday. They also kept leaving and coming back, which I thought was weird. And one super shady (underwear wearing) guy in his early 20s kept trying to get close to our children and play with them. It wasn’t the hotel’s fault that there were shady people, of course, but it tells of the kind of people who stay here.
I might stay here if the room were free. Maybe.

Nasty rooms. They are dirty! The side exit smells like urine. The pillows have yellow stains. The carpet and sofas have stains. Never staying here again!!!
I can say that that the gentleman at the front desk is very nice.

I was disappointed with the hotel in general. But what really upset me was when I called down to the front desk and asked for more towels because only one set had been provided, I was told due to the hotel selling out no towels were available until they do laundry. Also the elevator, not the main elevator, smelled of urine. My pictures will say the rest.

What can be said that hasn’t already been said about this hotel. This hotel is such crap. The rooms look so shady that it looks like many drug deals have gone down here. As if an episode of cops has taken place here. I’m truly disappointed in this hotel. The staff are good people but I believe their corporate culture is based off of that they hope you don’t complain and we get to keep your money. Please be wise and be advised go to another hotel and pay a bit more it will make a world of difference. It really changed my perspective on radisson. It’s a shame.

This was a disappointing hotel for the name. Needs a lot of renovations and smelled like weed throughout the floors and into our room. You get what you pay for. For a hotel as big as this, with some renovation, better cleaning and use of the conference rooms, I think it will help to bring more business and attract different type of clientele. Felt more like a motel than a hotel.
Just be forewarned.

Soooo bad! My car wheel be stolen when I checked in first day
Then I found someone are still in the room when I open my room!

We arrived at the hotel a little after 10 PM for a late check in there was a small line in the lobby waiting to be seen the fellow at the counter was very friendly and helpful.
He provided excellent customer service.
We went to our room and I was pleasantly surprised. It was clean with nice décor I actually felt comfortable walking around in my socks. The bed was a sleep number my first time on one of those was quite comfortable little noisy though.
My only complaint was trying to use my card key in a walkway in between the pool area I had to try several times along with another couple there to try until it finally opened and it being late at night was a little creepy.
They have no free breakfast but Wi-​Fi that works pretty decent I was able to get some work done.
Overall I would return again maybe even without my Priceline price *wink*

I had an interview at the hospital and just needed to stay one night. I didn’t want to deal with the hassle of renting a car, returning it, etc. So I decided to search for a hotel that offered a shuttle service from the airport to the hotel & from the hotel to the hospital. I tried booking two other hotels before this one but they were all full… so, this was place was it.
Nowhere on their website does it say that you have to call for the shuttle service from the airport beforehand. I waited 30 minutes before I decided to give the hotel a ring. It’s a good thing I did, because there was another guest waiting for the shuttle as well.
Checking in was fine. The staff was friendly and helpful. They answered all my questions. They handed me my key and I was off!
I got to my room and mine was the only one with the number of the room written on the wall in pencil. When I got inside, one of the lightbulbs in the bathroom was out making the secluded shower area very dark. I was only staying one night so didn’t bother to have them put a new bulb in. There were markings on the wall, stains on the carpet, scratches on the furniture, handles missing from drawers, an ancient TV, holes with foam exposed on the desk chair (not to mention that it was extremely low and had no handle for adjustment), and poorly placed outlets. I had to iron my suit for my interview and the ironing board had gum stuck to it, so I had to sacrifice one of my towels for ironing. The walls were paper thin and I could hear my «neighbors» conversations crystal clear. I thought, wow, could this get worse? Then I noticed the bed was a sleep number with a remote to adjust the firmness of the mattress. Sounded like a dream come true… except that the firmness kept changing on me without my using the remote! (worse night’s sleep ever). I have a friend who once told me a story about a dead body being left under a hotel bed for 5 years. Not sure if this was a true story, but this place was one where I actually did check.
In the morning I searched for the café to get a coffee. I wanted it to-​go. They had a to-​go coffee station in the corner; however, didn’t have to-​go lids. I thought to myself, «Perfect! With my luck I’ll spill this coffee all over my clean suit»… upside, they gave me my $ 1.99 coffee for free.
The shuttle service was great, except that the guy dropped me off at the wrong place at the hospital for my interview. Luckily I left an hour early, just in case. When I went inside to the info desk, they said I was still about 2 miles away and allowed me to take the campus shuttle over there. I had asked the shuttle driver from the hotel 2 – 3 times if he was SURE this was where I was supposed to be dropped off… I even had a printed map with the cross streets highlighted, and he said yes.
On a more positive note, they had free wi-​fi and it was great that they offered a shuttle service. And they even held my bag during my interview to be picked up before I left for the airport. The staff was also very friendly.

DON’T DISREGARD THE NEGATIVE REVIEWS! I did and I fully regret it. This hotel is one of the worst I’ve stayed at and a travel a lot and stay and many hotels. The lobby was pretty bad and the rooms are even worse. The carpets were stained, the walls were scuffed, and the TV stand was almost completely destroyed. The bed cover had some questionable stains on them. On further inspection of the bed, the sheets had multiple stains on them.
The halls were damaged and the exit signs were broken out. One room door was actually missing the peep hole and you could look into the room via the hole in the door. Avoid this hotel at all costs. I disregarded the negative reviews but they are very accurate, I won’t do that again.

Please find below the email sent to manager as well as the managing hotel chain, neither of which has been responded to. ***
To whom it may concern:
I am severely disappointed with my experience at this hotel. We checked in yesterday, and have yet to have a positive experience outside of check in.
We have multiple stains on our carpet (some including blood stains), to which the response was «I’ll tell the hotel manager.» We haven’t heard anything else. One of the phones didn’t work, the bathroom is the smallest I’ve ever seen with club Carlson, and we paid to upgrade to a «Suite.» No one has contacted us to address the issues and I am appalled at this lack of service. To top it all off, none of the «Vending» areas around us on any floor actually has a full vending area, just an ice Machine on one floor, a coke machine on the other, and some tubes in the floor. I could have joined my friends in their suite down the road at the Marriott but I was pretty loyal to the Club Carlson brand. They only payed $ 89 a night compared to the $ 129 we’re paying…
I intend to forward this information on to Club Carlson. As a person who enjoys the Club Carlson brand, I can only hope that someone makes an attempt to rectify this situation.
Sincerely,
Charles Kimmel
***Edited– I have since been contacted by this hotel. I appreciate any effort to resolve an issue, which is why I’ve updated the stars. I will not personally stay at this hotel Again.***