Odyssey Pets

My puppy loves coming here for daycare! As soon as we walk through the door she gets so excited she’s practically jumping out of my arms. Their grooming services are great as well but I mostly just bring her for daycare.

Don’t let this place fool you with the good reviews. I was fooled and after looking at my baby I cannot believe I took him there. To start things off, I was asked this morning what kind of pup I had and his weight and such. I was quoted a rate of $ 25-​$ 35 due to his weight. When I dropped him off everything seemed fine. However, when I picked him up I was totaled at $ 48!!! Wtf? When I questioned the rate the attendant said he was bigger than he thought. Like, what? I told you his exact weight??? How does that even make sense? Way to overcharge me once I picked up my babe instead of being up front with me from the get go. Upon examining my pup when I got home I noticed there were red marks all over his under tummy and genital area. I already know they’re going to say «he was moving around too much» as this is what another another Unilocaler said when this happened to his pup! So, clearly this is a common issue here!!! It’s funny how the fact «he moves around too much» has never been an issue for other groomers? What a lousy place. Has high hopes, but again don’t let these good reviews fool you! They falsely quote you a price and then go back on it and leave you pup with red marks all over.

Chase is a great employee and hope his boss knows it. He helps us all the time and knows his stuff. There is nother girl who works there who is a delight. She is already nice and so are the girls up front. Please give them your business you can get stuff ordered. Go look at the shark and jelly fish. If you are new buying fish Chase will help you every step of the way.

Am I crazy, or is this completely unacceptable? (See photo)
Our puppy got matted in places so we took her to get shaved down. She has several cuts, and this is get groin area, which is driving her up the wall, it must sting and itch.
Their excuse is that she moves around a lot. Well, yeah, she’s only a year old! Surely you’ve encountered energetic dogs? I would much rather you err on the side of safety and tell us you had to cut her unevenly… or not at all, I mean why would you even be shaving her there?

Great pet store with high quality products and a large selection. More expensive than Petsmart or Petco but it is worth it. They have cat, dog, small reptiles, and aquarium supplies.
We came here to browse for our three dogs (18 yo, 2 yo, and ~5 yo) because of all the positive reviews. It was like dog supply heaven. I’ve never seen such a large selection of reasonably priced dog collars and leashes! There were a lot of toys I’ve never seen before, online or in store. Our dogs have already been through a lot of toys and I can tell these will last a while. Also came upon a decent selection of bones and bully sticks. For food, we picked up some banana chips made with only coconut oil + banana. I’m very picky about what my dogs eat so I was pleased to find great brands such as Fromm and Orijen. Also picked up some Zoic and Acana for my dogs to try out, so far they love the Zoic turkey and chicken food. They even picked it out from their old Wellness food, which has never happened before. The dogs also love the dogbreath brand dental treats and fruitables bio active fresh mouth treats. I would much rather they have these than Dentastix. My Maltese doesn’t even usually eat dental treats but gobbled these up.
Other items I saw were: dog stairs, carriers, beds, aquarium– jelly fish, a variety of anemone, sharks, and other fish.
All in all, we really loved this place and will definitely be coming back! I could’ve spent all day in here if I didn’t have to go to work. Also, the staff are super nice and friendly without being overbearing. The dogs at daycare seemed happy and were very frequently taken out. Groomed dogs looked A+.
I only wish they were closer to me so I could send my pup to day camp and had more clothing.

My little Maltese is VERY nervous when I take her to get groomed. They gave her a puppy haircut, dyed her ears and tail hot pink, and gave her a good bath. She was so fluffy and soft when I picked her up, and not traumatized, so I could tell they took good care of her. No nicks anywhere, and she was as happy as could be to be done up so beautifully. So I was I!

I called to make a full-​service grooming apt and they said I could come in within an hour. 30 minutes later I come in and they had a «shift-​change» apperantly and no one communiated with them about this appointment and said they could not do a full sevice groom. One of the girls was rude to me as if it was my fault for coming in when she was not expecting me. They said they would be willing to do everything except a full body trim and just groom around face and paws so I agreed and left him there. After 3 hours they call and tell me he is ready. They (groomers and workers) kept calling him a she even though they’ve had him for three hours. Even as the groomer was holding him in her arms and finishing up she kept calling my dog a she. I don’t trust anyone who has bathed my dog, Marley, trimmed his nails, and groomed him and still does not know he is a boy, even while holding him! They forgot to clean his ears, the grooming around his face was done horribly, and I found two nicks on his paws. The store itself and its products is nice, hence the two stars.
Will not be back for grooming.

Had my yorkie pups 1^st visit here today and grooming, I love the cut, LOVE! He seemed so calm when I picked him up, can’t wait to try out daycare and boarding, for him and our Min Pin. I shop here when in the area, totally enjoy the friendliness of everyone and the available products.
He’s so handsome & super soft, thanks Odyssey Pets.

Very happy with recently trip for our dogs grooming. I thought the prices were very reasonable, she looks great when she was done and their pick up/​drop off was very easy. I also called looking for some aquarium parts and they very helpful. Will definitely be back here for future pet needs.

Very nice staff. Would have given a higher star if I thought the groomers were more talented. Oh well — they’re much more reasonable than most of the other places in the area.

Love this pet store! I love close by and decided to stop by on my way to the grocery store. They have a lot of great products for my dogs and my husband’s fish aquariums. The prices are usually cheaper than Petco and the service is way better. Haven’t tried the grooming yet.

I’m probably this store’s biggest fan. I have two fur babies who are treated like royalty and absolutely love to come here. Every time we walk in, someone is always there to greet us and ask if they can help with something. I’ve purchased a variety of things from flea and tick spray to their favorite dog food, Nulo and am always very pleased with the products. They have a motto at the store that everything they sell is a product they would purchase for their own pets.
We also get our dogs groomed here. I have a large labradoodle who always looks so handsome when they’re finished with him. Their prices are fair and I can tell that a lot of effort was put into his grooming appointment! We haven’t had the time to take our youngest goldendoodle yet but I know they’ll treat her just as well as they’ve treated Watson!
Another perk about the store that I love is how friendly the staff is. I’ve always been asked if they can help take out the 25lb bag of food to my car since I have my two dogs with me (which is such a blessing, not really sure how I would manage to do that myself!). You can tell the store is made up of employees who genuinely care about animals and their customers.

Chase recommended Earthborn Holistic Dog food, and it has worked out great for my fur babies. The food has made such a noticeable difference in keeping their weight and digestion healthy. The staff here is friendly, knowledgable, and genuine.
I’ve purchased neat pet finds here!

I purchased my now big fat black cat from an organization Odyssey pets supported. I loved that I could buy everything I needed at the same time there. Thanks again from Buddy & me!

Excellent service and friendly staff! My pup is so happy and looks so cute. I love that I could drop her at 7:30am before work And then pick up on my lunch break. We will be back !

I give this place two stars because every time I’ve been in, I was promptly greeted by the staff and always asked if I needed help, particularly from a young guy that works there (mid-​20s with brown hair). My last purchase there was a deer antler chew for my dog, which the young guy told me if my dog didn’t like it, I could bring it back. So I bought with confidence.
We tried out the deer antler for a week, my dog would quickly lose interest in it after a minute or two. I decided I would exchange it for a different chew. I went in today to exchange it and the girl at the counter was very rude to me. She kept pointing out that it’s been chewed on. Well, how else were we to know if he liked it or not unless he chewed it? I gave it a week to see if he would grow to like it. He didn’t. Their policy is if your pet doesn’t like it, they’ll take it back. I don’t understand why she had to keep harassing me and interrogating me about exchanging it? It was so frustrating trying to explain that my dog didn’t like it. She did exchange it for me, so I don’t know why she felt the need to harass me about it. Total waste of my time.
I only go to this pet store because it’s next to Bank of America and Tom Thumb, so I drop in to get things for convenience. After my unpleasant experience trying to return something today, I will just stick with Hollywood Feed and Pets Supplies Plus where I’ve never been questioned for returning anything. In fact, they encourage returning things my dog doesn’t like or doesn’t agree with — no questions asked, no snarky comments.

Almost 3 years later, and this place is still top-​notch!
I still get excellent service from the groomer. They always make sure my dog comes out looking fabulous and they are great with taking special requests on the cut.
Their day care is also a lot of fun for my dog. I have had her stay here once a few times a month and she always has a great time. She loves people and since she’s a small dog, she gets to stay up front with the small dog daycare group and gets to meet everyone who comes in. She always comes home tired from playing all day.
Odyssey Pets also carries a great assortment of natural, minimal-​ingredient foods, as well as products for your pets.
The owners are great. We love Odyssey Pets!

The best place in Dallas for anything pet related. Doggy daycare and boarding, exotic fish and aquarium assistance, excellent grooming, and healthy, holistic food and treats. I wouldn’t board, groom, or shop for my dogs anywhere else.

We love this place. They have unique items and all pet food sold here is made in the USA. We also get our two cocker spaniels groomed here. One of them is blind and going deaf with an autoimmune disease and they are awesome with her. They take it by her time and don’t rush (as she can get scared easily).

This is a great place for both grooming and supplies. I have been a customer of Odyssey Pets since its first location a little further South on Preston. I can’t say enough about this pet store. The owners are always kind and know my dog. I really feel like they work hard to establish a relationship with both owners and their pets. This is important. I also like the fact that my dog, after 9 years, still gets excited when we pull up.
I also keep several fish aquariums and have found that Odyssey Pets is very knowledgeable about my aquatic pets as well. They are always willing to make suggestions, and order various products that I have needed. I really enjoy this location and I know my pets do too.
A pet store can not get much better than this. It is a quality experience every time.