North Dallas Bank & Trust Co.

We’ve used this bank almost 10 years. Its refreshing to be treated as a person and not as an account number. The staff is as good as Starbucks in remembering faces and often names. The varied service lines are an incredible asset. They do an excellent job for normal loans such as home and auto loans, but they are unparalleled in non-​traditional and special financing. They are a tremendous resource for those that own their own business and cater especially to entrepreneurs, physicians, lawyers and other business owners who need a true lending consultant. This bank invests in people and plans to make you a customer for life. North Dallas Bank and Trust is a rare gem in today’s impersonal banking environment. They also can deal with modern instruments like HSA accounts and other things I find helpful. Walk inside and it will remind you how well banking was once done.

Thankfully I only had to deal with this bank in an HOA Reserve fund capacity, but the rep I spoke with one the phone was one of the rudest people I’ve ever dealt with. She actually answered the phone sighing as though she hated her job, then proceeded to tell me she didn’t know, nor want to check into, the question I was asking her (what documentation was needed to show that a HOA president and account signer had passed), then refused to let me speak to her supervisor. Finally the problem was resolved, but in an economy where there are so many individuals searching for jobs, she should be thankful that North Dallas Bank lets slime like herself mistreat customers without reprimand.
Take your business elsewhere. BTW to the other poster, we have well over $ 10,000 in our account so I suppose much more than that is needed to be treated like a human being.

North Dallas Bank is an awesome bank with the best customer service in the world. I do not not have a large balance with the bank but always feel like I do when I call or visit. They are also extremely conservative bankers — making sure that everyone’s money is safe. I highly recommend this bank.