National Tire & Battery

First time ever at an NTB, and it will be my last.
Walked in and first thing I said was I need a plug in my tire as there is a nail in it. They took all my information and then went to look at it. Earl then came back in and informed me the nail is too close to the sidewall and suggested I need to buy a new tire. I asked can’t you plug it? No sir, we don’t do that. Should have told me that as soon as I walked in as I said that’s what I needed. So I am now at discount tire, and they are plugging it without any problems. NTB, you’ll never see one cent from me or my family ever.

Been coming here about a decade and have come to this conclusion: Their alignment deal is a good one. Decent rate on tires. Most everything else they do is borderline scamming, if not outright.
They go by when «the book» recommends service; not whether service actually needs to be done. And they exaggerate the severity of the issue. A few times they’ve outright lied about stuff.
I’ve made it a habit to nod when they try and sell me extra stuff while getting my wheels aligned or an oil change. Then I take my RAV4 to Sport City Toyota, or a close friend who is a mechanic, for an honest assessment. Usually the work doesn’t need to be done for another 10−15k miles.

Earl has been there for years and because I do most of my routine maintenance there, he knows me and takes good care of me and my car. I worked with Billy this last time and he was very helpful too! I’ve always had really good service here and never felt pressured to do more work than was needed. They do inform me what they recommend based on my mileage etc… but I’ve never had a hard sell on those things. I’ve zipped in a number of times just to get my tire pressure checked and they’ve fixed tires fast. I use their coupons for oil changes etc… They also referred me to another place for my electrical issues and that was very helpful.

Went in to get a simple oil change on 12÷29÷15. I’m a veteran student and am the one that uses my car for work and school. I pick up a friend a couple weeks ago and he can’t open the door without bending the front right quarter panel. Come to find out NTB damaged my car putting it on the lift incorrectly. They caused nearly $ 1000 in damages and now they say since I didn’t notice the damage right away (damage was under the car where the lift goes) and it’s been too long they’re not responsible. Barry, the «Manager» wouldn’t even talk to me and told me to call the corporate office. The fact that they wouldn’t even acknowledge the fact they damaged my car and won’t take responsibility for they’re mistakes should be enough for anyone to never do any business with them. Don’t ever take your car here if you want it back in good condition.

So, spent over two hours in their shop to have the techs tell me my tire was not repairable… funny thing is, the nail is not in the sidewall, it’s in the tread. So now, I’ll either have to fix this myself or go to a different location and pray that they fix my tire… without wasting my precious *}%_*£_!! time.
Worst of all, this is a blatant attempt to rip me off.
On top of it, another customer complained that you put a donut on the wrong tire on his car!!!
Ridiculous. This shop needs to get it together. Do better.

So far so good. Today was first time using them and I haven’t actually had any work done, but their customer service is A+.
I need new tires for my vehicle (see a previous post regarding a bogus mechanic) and NTB worked with me on pricing and telling me exactly why my existing tires failed. I have performance tires and instead of just trying to sell me the most expensive tires (like another company did unrelated to my bogus «mechanic» post), the associate asked my driving habits and style. Then recommended a much cheaper tire for me that he has to get special-​ordered.

Went to get a tire plugged. Waited 3.5 hours to be told that they couldn’t fix it and that they didn’t have the tire in stock to replace.

I went to this NTB location Friday afternoon. I arrived around 4:00 and was told that there was a two hour wait but I had a low tire light on and I was pretty certain I needed two new tires. Steve came out and looked at them and said, yes I did. The last time I visited this location they told me I would need two new tires soon because it appeared they hadn’t been rotated properly. I have been a loyal NTB customer in Mesquite, TX since the tires were installed last year. That means NTB wasn’t rotating them as requested. Anyway, I should’ve gotten about 10,000 more miles out of these tires. I asked Steve what kind of discount they could give me and he told me they were 40,000 mile tires. I told him that according to my receipt, they were 50,000 mile tires. He looked on his computer and agreed but then proceeded to tell me I had gotten 60,000 miles out of a 50,000 mile tire. I explained to him that I bought two new tires in April 2014 and replaced those two in June 2015. I had purchased the two I was replacing in September 2014. He argued with me and told me it was not in their system, to which I replied, «let me go and get my receipt». His response was «yes, because I don’t see it here». I found my receipt and when I walked in, he miraculously found the receipt I was talking about but still insisted I purchased the tires in April. I finally laid the receipts out for him on the counter and explained. I purchased these 2 tires in April 2014. I replaced them with these in June 2015. I purchased these in September 2014 and I’m replacing them now. He began his estimate on the computer and told me he could give me a big whopping $ 11 off per tire. I understand that the computer calculates the discount but I also had to pay for installation for tires I shouldn’t have to be replacing in the first place along with waiting for over TWO hours! While I was waiting for over two hours, Steve informed me that everyone was getting too much overtime, so they sent everyone home. He was the only guy working the front counter, so along with cashing people out, he was also having to check out cars to see what they needed. When I cashed out, he asked me to sign a statement saying that I was declining to have my brakes repaired that needed it. When I looked at the statement, it was $ 525 worth of work, including a tune-​up, brake repair and some other things. I was never asked if I wanted them to do any additional work, so I never had the opportunity to decline. I gladly signed the statement. That was my final trip to NTB. I am no longer their customer. I will find a mom and pop shop with customer service who really wants my business. I’m done with NTB.

One star is too much after the shake down I got from the sales associate today! I think his name was Steve…
I had a nail in my tire. I went up there to get it checked out, this shady guy told me they had to remove the tire to look at it and it would be a 90 wait.
Then, he walked out to my car, looked at the tire and told me I needed a new tire — with all of the drama of a doctor telling you a loved one is dying!!! #eyeroll #toothsuck
So, something told me to get my keys and go somewhere else! THANK GOD I listened! Turned out, it was a super short screw that didn’t even pierce my tire and NO leaking.
I am SO DONE with this place unless they fire that jerk working the front!!!

I’ve been here several times because its close to me and they are open later than most others. The sales guys are always pleasant, but they absolutely upsale and recommend unnecessary service. As an example, I stopped in for something small and was told I needed to have my front brakes replaced immediately. I took my car to my usual shop and was told I still had 10−15k miles left on them. I trust their work as much as the next place, but be skeptical of their service advise. You could do worse in a pinch.

I needed a new battery so I stopped by thinking this would be an easy task for NTB to handle. I walked in with my old battery and stood in the middle of 3 manned registers. Each of the guys was shuffling papers and looking busy, probly waiting for one of the other guys to help me. Well, one by one they found somthing else to do. 1 guy started joking with a guy that came in from the outside. Another answered a phone on the first ring and the last guy went into an office. I stood there maybe 5 minutes. Then left. WTF NTB?

I had a flat tire around 4 and finally got a tow truck to pick my car up and take me here they close at 6 and I got here 5 minutes before closing time & they were able to help me out so I could return to my home in Houston. I definitely recommend this place! Great people!

Always have a great experience here. Come here for all my oil changed, rotations, inspections, etc. staff is always so kind and never tries to sell me on something I don’t need. They are definitely low pressure and genuinely only recommend things you truly need. Plus the place is always clean and cool.
The only down side is that they aren’t as price competitive on the tires as other tire places. That’s ok though. They get my money for all the other great services they provide!

I had a piece of metal stuck in the center tread of my tire. Took my SUV to this NTB location since it’s so close to work. The employee tells me it can not be patched or repaired due to the «shape» of the piece of metal. Goes on to tell me the tire will need to be replaced and the tire is bad anyway. My tires have less than 10,000 miles on them! He starts to quote me tires prices and I kindly just ask for my keys and leave. I head down the street and go to one of the billion tire repair shops in Dallas and within 10 minutes my tire is repaired for 7 bucks. I can’t stand repair places (of any kind) that try and tell you something needs replacing when it doesn’t.

I have never walked into a National Tire & Battery under good circumstances and this evening was no different; I had a flat tire. Initially, I called this location to check on prices/​warranty options and the gentleman who answered the phone was not kind or informative, which is why I chose 4 stars instead of 5.
Thankfully for this damsel in distress, the rest of my experience was significantly more positive. When I walked in, John greeted me with a friendly smile and helpful attitude. He also took charge of checking out my tire and determining that my valve was leaking; an incredibly easy fix compared to buying a whole new tire. I am sure my experience was positive, in part, because the fix ended up being minor, but either way, John was kind and did not take advantage of my very limited knowledge of tires or batteries. What a refreshing experience! I will be back to this location should I find myself in another precarious «tire or battery» situation.

Went in because of a slow leak in my tire. Earl told me, the leak was in the side wall and not fixable and that I needed to buy a new tire. Few days later I went to a local mechanic who FIXED the leak for $ 10!
I was also told here that my air filter needed to be changed — which I was very skeptical of since I had it changed no more than 3 weeks earlier. Be very cautious on being suckered into spending money here on fixing things that don’t need to be fixed

I called on the price of the tire I needed at a couple places including Discount Tire and NTB had the lowest price. The service is great. And they are quick.

NTB turned my bad day around. Michelle offered top quality customer service, and she answered every question with honesty and patience.
Josh, the service manager, accommodated my needs, and I am a loyal customer now.

I had taken my Nissan Versa for scheduled oil change at a local dealership. The dealership wanted $ 149.00 for the brake fluid exchange, and $ 249.00 for the fuel service. NTB at this location did the brake fluid exchange for $ 89.00 and the fuel service for $ 99.00. In essence, I got the same service in less than one hour, and for less the cost of the fuel service alone.
NTB is always honest and prices are fair. I tell everyone to take the quote of repair from the dealship to the NTB store and compare costs.

Good Lord I wish that I would’ve read Unilocal before panicking & coming to NTB. In a morning of insanity including an hour’s worth of attempting to jump my dead battery, my low tire pressure light dinging incessantly, & desperately needing an oil change, I went to the nearest shop in sight.
My front tires were shot — even a girly girl with no car knowledge could see it when the manager, Earl pointed it out. But I was immediately told that I needed an alignment & a premium oil as well. While I did get a small discount of about $ 40, I walked out of here paying just shy of $ 600. I was shocked & discouraged. I should have gotten a second opinion after reading the reviews for NTB but it’s too late now. I’ll never be back if not for any other reason than I could’ve fed a small country for what I paid for 2 tires. Disappointing.
The only saving grace of this money pit is the Retail Manager, Earl. Thank you Lord for a nice guy who’s just doing his job. Can’t hate on Earl.